Moss Motors BMW

Incomplete repair with parts missing Went in for a recall repair. Waited over an hour and 25 min for shuttle ride. Once I was dropped off at work I received a call (within 5 min of bein Went in for a recall repair. Waited over an hour and 25 min for shuttle ride. Once I was dropped off at work I received a call (within 5 min of being dropped off) that car was ready. Shuttles back to dealership and picked up car. When I got back to work I noticed hood was not latched. Turns out it would not latch due to the fan/radiator cover was not replaced correctly after it’s removal (for repair). 7 bolts loose and one missing!!! Took it elsewhere to have correctly repaired. Ridiculous More

Customer and Mechanical Service was Excellent. I’m very pleased with the Customer Service and Mechanical Service that I received from your BMW Dealership. It was my first time there at your Dealers I’m very pleased with the Customer Service and Mechanical Service that I received from your BMW Dealership. It was my first time there at your Dealership. I give my Experience there a full 10 out of 10 Stars. Your Staff Exceeded my Expectations In every Category. I had my Car repaired there, then immediately afterwards I drove over to New Orleans and to Gulf Shores, Alabama to visit my Family. My Car is driving great and it drove great the whole time. Which gives me a lot of peace of mind. You have earned a Customer with Me. I will be back there again anytime I need to have my Car Serviced in the Future. Thank You, Josh Roy More

Excellent.. professional...friendly..timely Excellent... professional..friendly...timely The service was excellent and professional! I was greeted with a smile and a happy attitude! The car Excellent... professional..friendly...timely The service was excellent and professional! I was greeted with a smile and a happy attitude! The car was serviced quickly and I was on my way! More

Change a tire Great service from when I arrived there until I left. Everyone I encountered was very professional. I did not have to wait long for my service to be Great service from when I arrived there until I left. Everyone I encountered was very professional. I did not have to wait long for my service to be completed. More

Oil change and brake fluid change Service advisor was friendly and informative. Service took longer than expected as I dropped my car off at 8:00am and it wasn’t ready until 4:15 pm. Service advisor was friendly and informative. Service took longer than expected as I dropped my car off at 8:00am and it wasn’t ready until 4:15 pm. More

Service on my BMW I was pleased with the experience that was given to me at this dealership. They went above and beyond to make sure that my vehicle got fixed. I was pleased with the experience that was given to me at this dealership. They went above and beyond to make sure that my vehicle got fixed. More

Awesome service Kevin took care of my car and did everything to make me feel as I was important. That says a lot because most dealerships don’t care about your needs Kevin took care of my car and did everything to make me feel as I was important. That says a lot because most dealerships don’t care about your needs like they do. More

Service experience Service team at Moss Motors (especially Kevin B) took excellent care of my vehicle and my needs. A loaner vehicle was readily available when it was d Service team at Moss Motors (especially Kevin B) took excellent care of my vehicle and my needs. A loaner vehicle was readily available when it was determined that my vehicle would be kept overnight. More

Great experience We have worked with Chad Trotti when purchasing a BMW on several occasions, and he is always a pleasure to work with. He is eager to meet our needs al We have worked with Chad Trotti when purchasing a BMW on several occasions, and he is always a pleasure to work with. He is eager to meet our needs always greeting us with a big smile on his face. We can’t imagine having anyone else helping when buying a vehicle. More

First BMW I purchased my first BMW from Moss Motors. The experience was wonderful and stress free. The staff was very helpful and professional. I’m so excited! I purchased my first BMW from Moss Motors. The experience was wonderful and stress free. The staff was very helpful and professional. I’m so excited! Would definitely recommend this dealership to others. More