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Moss Bros. Volkswagen of Moreno Valley

Moreno Valley, CA

3.2
89 Reviews

27750 Eucalyptus Avenue

Moreno Valley, CA

92555

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89 Reviews of Moss Bros. Volkswagen of Moreno Valley

July 19, 2024

Was told pricing on an ID4 and went it and it was completely different. Horrible experience. They just tell you what you want to hear to get you in there and then give you completely different inf More

by nlsassone
Recommend Dealer
No
Employees Worked With
Mark Taylor,
Jul 19, 2024 -

Moss Bros. Volkswagen of Moreno Valley responded

Hello, thank you for reaching out to us. We would like to hear from you directly about what happened with the internet sales manager, and see if our General Manager can help you in any way. His name is Dolan Hossain, if you can please give him a call at 951-485-4188 x8122, and he would be happy to see what can be done for the ID.4 you are looking into purchasing. We hope to hear from you soon, and thank you for considering Moss Bros. Volkswagen.

February 17, 2024

Brought my car in for service in Octobrt 2023 and they still have it. That is over 3 months Today is February 17 2024. More

by falcon65ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hugo in sertvice
December 21, 2023

I have been coming to this dealership for the last 5 years, It has always been a pleasure. Yvette has been helping me for years, and she is my go-to service tech. She's a very honest and kind person. We More

by benisai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvette
Jan 29, 2024 -

Moss Bros. Volkswagen of Moreno Valley responded

Having Yvette as part of our team is truly invaluable, just like your patronage as our customer. Thank you for your business and the outstanding 5-star review!

August 18, 2023

Was really pleased with this dealership. Everything was fast and easy with my service. I definitely recommend. More

by lonniefletcher585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evette Madril
Aug 21, 2023 -

Moss Bros. Volkswagen of Moreno Valley responded

Lonnie, Thank you for sharing about your experience and that everything was fast and easy with your service. We appreciate your recommendation and 5-star review.

May 26, 2023

I had a very positive experience at this dealership. I told the salesman what I was looking for, test drove two different cars and went home with the vehicle of my choice. Salesman stayed with me the en More

by dani3264
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name. Young man from the Philippines
Jun 01, 2023 -

Moss Bros. Volkswagen of Moreno Valley responded

Thank you so much for your kind words and positive review! We're thrilled to hear that you enjoyed your experience with us. Providing exceptional service and creating memorable moments for our customers is our top priority, and we're glad we were able to meet your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

May 03, 2023

Great experience, completed all the services I needed on my 2019 Atlas in a timely manner. Excellent experience, no complaints. More

by RichardOluoha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
N/a
May 12, 2023 -

Moss Bros. Volkswagen of Moreno Valley responded

I am so happy to hear our employees provided great service on your recent visit. We have some great people here and are happy to be helping customers like you. Thank you!

April 20, 2023

I purchased a car from here 2/18/23 from what I thought was a decent respectable place. Wow what a nightmare this was. The sales rep Mariam and sales manager paul kensella really tried to get one over on m More

by chrismonko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mariam , Mike Crawford
May 12, 2023 -

Moss Bros. Volkswagen of Moreno Valley responded

My name is Jayson Moss and I am the VP of Sales. First I would like to thank you for taking the time to allow Moss Bros to earn your business. I see here your experience wasn't everything you hoped for, and I am responding because I would like to get involved and show you that Moss Bros. cares deeply for their customers, and is willing to go above and beyond. We have been in business for almost 100 years and that only comes from constantly taking care of customers, and I would like an opportunity to do that for you today. Please call me at 951-247-8000x6120 so that I can begin getting to work for you. Thank you and have a great rest of the day.

December 22, 2022

My son, who is active duty Air Force, purchased a 2019 VW Passat here on 12/17/2022 with 17,535 miles on it and he came in preapproved from Navy Federal Credit Union. This is his first car and to this point More

by kenrictw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chance Eugene
Jan 24, 2023 -

Moss Bros. Volkswagen of Moreno Valley responded

Hello Ken, my name is Paul Kinsella. I am very sorry about your experience here at Moss Bros Volkswagen. If you can send me an email with your sons info, I will do my best to help out. pkinsella@mosssavings.com. Thank you.

August 26, 2022

If you love a good old-fashioned bait and switch, Moss Bros. is for you! Confirmed a price on a car on two separate occasions and made an appointment, only for the dealership to quickly raise the price by More

by MossHoesVW
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Barrera
June 26, 2022

Old school sales. Lies to get you in the door. They think wearing you down will make the sale. It’s sad and 2022. Grow up and treat people right. There’s no one to con More

by mmandjnewman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Luna, Terry Davis, Gabriel Boggs, Justin Beniot, Tony Garcia, Mike Crawford, Brittney Gonzales, Donnie Eggleston, Admin Admin
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