Moss Bros. Toyota of Moreno Valley

MY WIFE AND I WENT INTO THE DEALERSHIP ON A RAINY EVENING, AND WAS GREETED BY NABEEL, WHO TOOK EXCELLANT CARE OF US. WE NOT ONLY WERE ABLE TO TRADE OFF OUR PREVIOUS CAR, BUT WE TRADED OFF TWO VEHICLE EVENING, AND WAS GREETED BY NABEEL, WHO TOOK EXCELLANT CARE OF US. WE NOT ONLY WERE ABLE TO TRADE OFF OUR PREVIOUS CAR, BUT WE TRADED OFF TWO VEHICLES AND PURCHASED TWO 2010 TOYOTA COROLLAS! FROM THE MOMENT WE ARRIVED, TO THE SIGNING OF THE CONTRACT. WE WERE AMAZED HOW WONDERFUL WE WERE TREATED. IT WAS THE MOST ENJOYABLE PURCHASE EVER!! More

When you buy a TV or a computer from say... Best Buy, after they ring up the price, they will inevitably ask if you want to purchase an extended warrantee. THIS IS CALLED FULL DISCLOSURE, which is the o after they ring up the price, they will inevitably ask if you want to purchase an extended warrantee. THIS IS CALLED FULL DISCLOSURE, which is the open and honest way to deal with a customer you respect and appriciate. Customer's choice: most customers will decline the offer because that is a waste of their money for something that hardly every breaks down. I discussed my car purchase with Moss Bros on multiple occasions (by internet and by phone) before actually driving over to the dealership. I inquired about the hybrid, the SE, and the LE Camry. Unbeknownst to me, every "monthly payment" quote calculated by the sales assoociate (i.e. Nabeel), the quoted monthly payment included an UNDISCLOSED "PORTFOLIO EXTENDED WARRANTEE" charge of $1,595.00. I asked for the price of the cars, and those was satisfactory to me. I ask for the monthly payments and the APRs, and those were satisfactory to me. BUT, what I did not ask for, what I did not know, and what I was not told, was that the every calculated monthly payment included an additional optional $1,595.00 charge that I did not ask for and that I did not want. At the delarship, on Saturday 12/18/10, on several occasions of re-calculating the monthly payments and the APRs, at no time did the sales assoociate specifically informed me that he deliberately included, without my knowledge or request, a "PORTFOLIO EXTENDED WARRANTEE" charge of $1,595.00. Next, the signing of the aproximately 20 documents in the finance manager's office went so fast I thought that all additional costs added to the amount financed were only the required state and dealership fees and taxes. It was when I got home with the car, and upon closely reviewing the signed finance contract that I realized that 'Moss Bros' pulled and fast one on me. The classic 'car dealership salesman/conman' bait and switch. WHY WAS THERE NO FULL DISCLOSURE of the PORTFOLIO EXTENDED WARRENTEE? Nabeel, the finance manager and I had an extended discussion about a GAP insurance and a car alarm system. I chose to purchase the car alarm, but not the GAP insurance. THAT WAS A PERFECT EXAMPLE OF A FULL DISCLOSURE DISCUSSION! Lets just say that the 'car dealership salesman/conman' has once again lived up to his untrustworthy reputation. And what if I go back to Moss Bros to complain; they would say, hey..., you signed the contract and drove away with the car! Tough luck! Well, that would be true, which is the only purely honest statement a 'car dealership salesman/conman' would ever say. Nabeel strikes me as a very nice, helpful, 'work with a customer' guy. I dealt with him for only one week and I actually like him and I enjoyed his efforts with working with me and getting me a car that I love. Of the three Toyota dealerships I contacted during December 2010, he made me chose Moss Bros over 'Quality' in Corona' and the other Toyota delership in Temecula (which is close to where I live). The both demonstrated poor custormer sensitivity and enthusiasm. This is my third brand new Camry in 18 years. And this one is the best ever; man... it is a beautiful car and a most wonderful drive. It drives like a luxary car, seriously! Toyota truely makes great cars! BUT, if it is the policy of 'Moss Bros' to do this type of classic 'car dealership salesman/conman' bait and switch with their customers, then my next purchase and all of my maintainance will not be done at Moss Bros. AFTERALL, IT IS MY $1,595.00, NOT THEIRS! I should have been respected enough to be given full disclosure, and by that I mean that during the negotiations, 100% of the monthly payment and APR quotes should have been done without hiding the PORTFOLIO EXTENDED WARRANTEE $1,595.00 charge from me. Sadly, I do not expect any remedy to this classic 'car dealership salesman/conman' bait and switch success. More

Great customer service! Made the process of buying a car very simple and easy. I had looked at several dealerships closer to home with little success. Called these guys, and did everything over the phone very simple and easy. I had looked at several dealerships closer to home with little success. Called these guys, and did everything over the phone without ever having to deal with a face-to-face long drawn out sales process. It was a great experience. More

I purchased a new Camry 2011 from Moss Brothers Toyota, customer service was exellent,Mr Nabel Ahmed, salesman was very courteous and was able to answer all our questions with full satisfaction. He was abl customer service was exellent,Mr Nabel Ahmed, salesman was very courteous and was able to answer all our questions with full satisfaction. He was able to negotiate the price within our range. The dealership had different models,colors with various options. Test drive and pricing, paper work all process was so profesional and fast. I am so happy with this dealership that I would recommend them to any of my friends or relatives. Thanks for the good service. More

From my initial inquiry, through to my purchase, Aaron was very pleasant, and very easy to deal with. He responded within 10 minutes of my internet inquiry, returned all my phone calls, and made me feel h was very pleasant, and very easy to deal with. He responded within 10 minutes of my internet inquiry, returned all my phone calls, and made me feel he really wanted my business.I had been looking at 2 different dealers who were quite honestly closer to my home, and easier to get to, but when it came to my purchase, I wanted to deal with Aaron and Moss Bros. More

Used the internet sales department and received the best quote out of three dealerships. Would have preferred to rate everything 4.5 since everything was better than good, but there is always room for impr quote out of three dealerships. Would have preferred to rate everything 4.5 since everything was better than good, but there is always room for improvement even with the best dealerships. That being said, I would consider using Moss Bro. Toyota again and would recommend them. More

My reason for rating this dealership a 5 is the professionalism, friendliness, attention to detail and the over all no pressure attitude of all sales staff. However, the main reason I liked this de professionalism, friendliness, attention to detail and the over all no pressure attitude of all sales staff. However, the main reason I liked this dealership is we were in and out in approximately 2hours. More

Nabeel was very helpful,and patient. He was willing to spend the time it took for us to get comfortable with the purchase of a vehicle. The available inventory was impressive. In the finance dept Ms. S spend the time it took for us to get comfortable with the purchase of a vehicle. The available inventory was impressive. In the finance dept Ms. Selz (spelling?) was also friendly and informative. More

My entire experience in purchasing a new Tacoma was nothing short of awesome. Shandell is by far the best sales associate I have ever dealt with. She helped me get military and college grad discounts nothing short of awesome. Shandell is by far the best sales associate I have ever dealt with. She helped me get military and college grad discounts. She checked up on me two days later to make sure everything with my new vehicle was still all right. I had a pre-approved loan but Moss was able to beat my credit union by almost a full point, and with the two discounts was over $20 cheaper per month on a 5 year loan. I feel assured that I got the best possible deal and was treated very well while getting it. It was the best car buying experience I've ever had. The entire staff at Moss was outstanding. More

My partner and I went to Moss Bros Toyota in Moreno Valley because of their advertised sales on their 2010 Corolla model and walked out with a 2011 Camry only $4 per month above our budget! He was acco Valley because of their advertised sales on their 2010 Corolla model and walked out with a 2011 Camry only $4 per month above our budget! He was accommodating to our desire to test drive and compare a Honda Accord to the Camry before we made a decision on the Camry. We even walked off the lot before we made our final decision and he didn't harrass us (we have been harrassed in the past by other dealerships to stay onsite so they can "work on us" some more!). We felt that Richard listened to what we wanted and did his best to make it happen...and beyond our original expectation walking onto the lot. We had to stay strong with our budget when dealing with the Sales Manager, but that is to be expected because dealerships are trying to make the most profit as we are trying to get the best price. The nice thing is that there was not one moment in which the sales or financing team was rude or disrespectful. They wanted our business as much as we wanted the car. More