Moss Bros. Honda

Door lock issue with my Honda CRV Service is always good at this Moss Honda. No one is happy to pay for repairs on their vehicle but it is necessary. Tim Van Berkum was helpful and pr Service is always good at this Moss Honda. No one is happy to pay for repairs on their vehicle but it is necessary. Tim Van Berkum was helpful and professional and he always is. He also helped me with price which was greatly appreciated! More

Inept and rude staff Returned new car to service center3/3 to have tire pressure indicator repaired (faulty indication). Problem persists. Called 3/11 to arranged to hav Returned new car to service center3/3 to have tire pressure indicator repaired (faulty indication). Problem persists. Called 3/11 to arranged to have fixed again. Was racially profiled by service dept staff over the phone because of accent then hung up on. Called again to speak with Gen Manager. Was routed to 5 different people ALL claiming to be Gen Mgr until 'Law Suit" was mentioned then hand-balled to someone else. I would advise EVERYONE to steer clear of doing business with Moss Honda or Moss ANYTHING. Ironic that majority of staff there have non-american accents and yet I am racially profiled. HYPOCRITS!!! More

HORRIBLE EXPERIENCE What a horrible experience I had with this dealership, specifically with the salesman Bryan Fabun, I will explain. Last week I was searching for a What a horrible experience I had with this dealership, specifically with the salesman Bryan Fabun, I will explain. Last week I was searching for a 2017 Honda Civic and emailed a bunch of dealerships to see what kind of pricing I could get. As usual a bunch of people emailed me back. I was shooting for a specific price and there were a handful of dealerships that were in the same ballpark. Anyway, I go back and forth with Brian Fabun and there are just a bunch of games this guy is playing with me. I understand the business, I have bought many cars before, but this guy was a complete joke. After some negotiating back and forth, the deal was held up because I wanted the OTD price to include the BS accessories they put on their cars. We were about $500 apart. This conversation all happened via email/text message on Thursday night. He offered a price and I turned it down via text message. The next day, Friday morning, Bryan texted me saying we had a deal for the price I wanted. I made sure to ask if his boss approved the deal. I said okay, I would be down there Friday afternoon to write a check. I arrive at the dealership and start with the paperwork. Right then and there Bryan is going back and forth with his boss. About 30-45 minutes later he comes back to me and says "I had a different boss here this morning that approved the deal, but he is gone for the day, and the boss that is here now is not approving the deal." I said you made me drive all the way down here for this BS. I walked out and left. All in all, Bryan Fabun is the worst car salesman I have ever dealt with. My boss had the same experience with this dealership last year and warned me about them. In the end, I didn't listen and fell for all this crap. That same day I called Rock Honda in Fontana, CA and made the same exact deal. It was a very smooth transaction. DO NOT DEAL WITH BRYAN FABUN! More

Good Service & Customer Relations I have always had a good experience at Moss Bros. and my wife also, Maintenance done quickly, thoroughly and without adding things that don't need a I have always had a good experience at Moss Bros. and my wife also, Maintenance done quickly, thoroughly and without adding things that don't need attention, We have been very satisfied. More

Outstanding Customer Service Allen is my go to guy. He doesn't treat me like "A" customer. He treats me like"The" customer. I always get great service. Allen is my go to guy. He doesn't treat me like "A" customer. He treats me like"The" customer. I always get great service. More

Excellent Salesmen great and convenient. They understand what the customer needed. When I contacted the salesmen, he reply immediately and gave respond very goo Salesmen great and convenient. They understand what the customer needed. When I contacted the salesmen, he reply immediately and gave respond very good. Finally the general manager really understand what the customer want. More

Exceptional Service Every time I go into get my car service I am greeted well from the service men outside to my service guy that assists me each time I come in. Every time I go into get my car service I am greeted well from the service men outside to my service guy that assists me each time I come in. More

Very satisfying, Alan was very professional and friendly. He knew what my vehicle needed and took the time to explain. He is the reason I have been returning for serv Alan was very professional and friendly. He knew what my vehicle needed and took the time to explain. He is the reason I have been returning for service. More

Always Great Service My service at this Honda dealership has always been A++. They are always excellent with making sure that I am satisfied in every way. I have been comi My service at this Honda dealership has always been A++. They are always excellent with making sure that I am satisfied in every way. I have been coming here since 2008 and not once have I been disappointed. More

Courteous and Helpful Frank took extra care to have my car inspected right away. He advised me and made sure they had the time and parts to do the job while I waited. He w Frank took extra care to have my car inspected right away. He advised me and made sure they had the time and parts to do the job while I waited. He was courteous and helpful. More