Moss Bros. GMC

Needed drivers door handle replaced on my 2007 Buick Lacrosse. A well documented issue with the Lacrosse and Lucerne. They quoted me a $99.95 diagnostic fee. No diagnotic needed in my opinion, the han Lacrosse. A well documented issue with the Lacrosse and Lucerne. They quoted me a $99.95 diagnostic fee. No diagnotic needed in my opinion, the handle is broken. However, they said fee would be credited to the repair if performed during this visit. The final quote after 'diagnostic' was $415. They said $100 for the part and 2 hrs labor (I assume $150 per hr for labor). This is highway robbery. I can buy the repalcement OEM part for $17.06 plus shipping online. I do not believe it is a 2 hr job for an experienced mechanic. I can remove the door panel and do it myself in that amount of time. This is the 3rd time that Moss has overcharged and or damaged a vehicle that I have took to them. No more. I will never use a Moss owned dealership again. Even though they have bought out every dealership in Moreno Valley, so no competition is available. I will find an honest independent mechanic to do service and maintenance on m vehicles. I would encourage others to do the same. More

looking for a new 2nd car for the fmily. Love the selection that Moss Bros. has we will be making our final selection any day now!! selection that Moss Bros. has we will be making our final selection any day now!! More

I give this rating because the service i got was excellent. The service department is always there. Jacob North has wonderful customer service skills and Jan Wilson was very informative and helpful excellent. The service department is always there. Jacob North has wonderful customer service skills and Jan Wilson was very informative and helpful in getting my oil change done in a timely manner. The service was great. More

Charles did a wonderful job and made the process nice, easy and quick! We would recommend our friends and family to this dealership and sales person. This is the 2nd vehicle that we have purchased from Ch easy and quick! We would recommend our friends and family to this dealership and sales person. This is the 2nd vehicle that we have purchased from Charles and when we are interested in buying a 3rd vehicle, Charles again will be our sales person. More

We had a great experience with buying our car at Moss Bros. This was out 4th car we bought through Moss Bros and will continue to come back. The Saleman kept in contact with us as we continued to search Bros. This was out 4th car we bought through Moss Bros and will continue to come back. The Saleman kept in contact with us as we continued to search for the car we wanted and he and the Sales Manager continued to work to get us into the car. More