Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

Excellent service department but not the dealership Let me begin with the service department, they are awesome! But, the dealership not so much! Rating them with A ZERO! It such a long complaint, and if Let me begin with the service department, they are awesome! But, the dealership not so much! Rating them with A ZERO! It such a long complaint, and if I to remember if all the conversation I get very upset. Besides what can you really do for me. My first experience with Moss was awesome but this time around not so much. If you really want to know give a call. I will never return and buy from you again! More

Terrible Customer Service I have had multiple issues at San Bernardino Moss. Today when I arrived to participate in the free oil change program I was informed they now only tak I have had multiple issues at San Bernardino Moss. Today when I arrived to participate in the free oil change program I was informed they now only take appointments for this service. It would be ideal if they placed this information on the website or informed customers before they came. Next, I was setting up an appointment for my vehicle due to the car shaking when it is at an idol at stop signs or stop lights, a bulge in the tire (I purchased at this site) and my transmission acting up. I was informed they needed my vehicle for at least four days to perform these repairs. As a working professional, this is not an option. Next, we were informed for the first time since February 2015 that I had to pay to have my cabin filter changed, and my tires rotated to receive a free oil change. Considering they had never forced this cost on me during my previous oil changes or prior visits I was extremely confused, especially since my cabin filter was changed recently by my boyfriend, and the tires had been rotated a month ago. When we (my boyfriend and I) asked to speak to the service manager Josh Davis we were met with antagonistic behavior and comments. We asked why these charges were necessary since we had already performed the service ourselves, and they had never been forced on us in the past. At this Mr. Davis said it was part of the program and that is how it works. When we explained he had recently changed the cabin filter he confrontationally asked, "So if I walk out there right now and check the cabin filter will it be new?" and we stated, "Yes," because it is. Again we stated the tires had been rotated recently and again, Mr. Davis aggressively asked, "How much does Costco charge?" In which, I do not know, my boyfriend takes care of all our vehicle needs. Mr. Davis continued to escalate the situation stating he would get a sales manager to explain the free oil service program to us since we were ignorant to the rules of the program. My boyfriend asked Mr. Davis if they were going to perform the services being requested, Mr. Davis replied, "How much clearer do I need to be?" In which we asked "Is it a yes or no?" he refused to answer, and continued to make the same condescending remarks. Mr. Davis' continued abusive comments and behavior made me uncomfortable to leave my vehicle there since last time this happened it came back with a broken windshield in which they refused to fix. In addition, when I explained my Jeep was having transmission problems (for the fourth time in two years) I was told it is normal for the nine-speed transmission. It is not normal for a car to slam into a gear so hard that it jerks the passengers forward, and gives them whiplash in the process. It is inappropriate that each time I need to have my care serviced I have to go through this inappropriate customer service process. My vehicle has had continuous issues over the past two years, and every time I am met with this behavior. I understand that not all cars work perfectly all the time, but considering the multitude of issues I have had with this vehicle in a short period of time you would be met with a little respect and compassion. More

Awsome Moss Bros has always been great. I have never had a bad experience at this place. Jay Patterson has always on top of matters. Also Joani Short has al Moss Bros has always been great. I have never had a bad experience at this place. Jay Patterson has always on top of matters. Also Joani Short has always gone out of her way to help, thank you Joani Short! More

Gary got the job done! ! Excellent service! I got my car back good as new from the collision center in a timely manner! Top notch service! Thank you Gary, you are the best! Excellent service! I got my car back good as new from the collision center in a timely manner! Top notch service! Thank you Gary, you are the best! More

Awesome. I knew going in what I wanted. I knew going in what prices I needed to make deal happen. After a small hiccup in the beginning, things worked out I knew going in what I wanted. I knew going in what prices I needed to make deal happen. After a small hiccup in the beginning, things worked out great. I am very happy with the purchase of my new RAM. Phillip Heater was very knowledgeable about the features of my RAM. Tim Morgan was very helpful in getting options added and my RAM totally ready for delivery. Wayne Allen was awesome for getting the deal rolling forward and helping it happen. I am very happy with my New RAM 1500 Sport. I am happy with the deal I got at Moss Brothers !!! More

WOW Service Our most recent service (oil change), I didn't schedule an appointment. I drive in a bit before noon. I was treated as usual with very personable staf Our most recent service (oil change), I didn't schedule an appointment. I drive in a bit before noon. I was treated as usual with very personable staff. I explained due to a busy schedule, I would need my car in a few hours by 3:30 pm. I was contacted at 2:00 to advise my car was ready for pickup. I absolutely appreciate knock your socks off customer service!! I would recommend this dealership !!!! More

Great custoner service. Angie in the service department helped out alot with getting my car serviced. She kept me up to date on the status of the vehicle at all times. Tha Angie in the service department helped out alot with getting my car serviced. She kept me up to date on the status of the vehicle at all times. Thank you More

Alex was Great Alex kept in contact with me and let me know the status of my repair. I had been in several times and I felt he avocated for me and was able to get th Alex kept in contact with me and let me know the status of my repair. I had been in several times and I felt he avocated for me and was able to get the problem handled. More

Kody in service was very helpful, and professional. Moss Bros personnel are friendly, knowledgeable, and helpful. Nice clean dealership. I would highly recommend this dealer to anyone wanting to purcha Moss Bros personnel are friendly, knowledgeable, and helpful. Nice clean dealership. I would highly recommend this dealer to anyone wanting to purchase a vehicle. Was not pressured into a bad deal. More

Service I always have a good experience there. Never a wait and they go over things thourghly. Polite and knowledgeable in all areas. Always get you in and ou I always have a good experience there. Never a wait and they go over things thourghly. Polite and knowledgeable in all areas. Always get you in and out on time More