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Moss Bros. Chevrolet

Moreno Valley, CA

Overview
Reviews
Vehicles
4.4
328 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12625 Auto Mall Dr

Moreno Valley, CA

92555

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Showing 328 reviews

October 11, 2025

My car is been in service for 2 weeks and I have only gotten 1 phone call updating. Every time I call and leave msg to the service person asking for update he never calls back. More

by Karenimagadan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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October 11, 2025

America was a super nice and friendly. . only thing was that an oil change took all day… More

by CARLOS760604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
America
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October 09, 2025

I had an oil change appointment and ended up buying a new car-amazing experience! Paulo, Josh and Jesus were incredibly helpful, explained everything clearly, and made the process smooth. I’m always pleased More

by Ladyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo. Josh and Jesus
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Oct 09, 2025 -

Moss Bros. Chevrolet responded

Thank you for sharing your experience! We’re thrilled our team made your car-buying process smooth and enjoyable.

October 09, 2025

Amazing service, always the best at Moss. Never any problems. They always treat me well. More

by araynz58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Oct 09, 2025 -

Moss Bros. Chevrolet responded

That's wonderful to hear! We truly appreciate your continued business and your kind words. We always aim to treat you well and provide the best service possible.

October 09, 2025

Carlos is very helpful however there techs seem to be always behind on they electrical issues, they where not able to help me with my issue ever since I bought my truck the radio has always been an issue More

by annalopez6950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos ceja
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Oct 09, 2025 -

Moss Bros. Chevrolet responded

Thank you for your honest feedback. We're glad Carlos has been helpful, but we completely understand your frustration with the ongoing radio issue. We’d like the opportunity to review your case further and see how we can get this resolved. Please contact us at 951-485-3500.

October 06, 2025

good customer services respect my decision very helpful on my deal with the bank and financial services support and fast service More

by NNRJ722
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
moises
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Oct 07, 2025 -

Moss Bros. Chevrolet responded

Wonderful! Thank you for the five stars and the great feedback on our customer service, financial support, and fast service. We'll make sure the team sees this!

October 05, 2025

Great experience. Will recommend to others. I Am enjoying my truck every day. Thank you Moss More

by araynz58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All of sales
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Oct 06, 2025 -

Moss Bros. Chevrolet responded

Nothing makes us happier than knowing you're enjoying your truck! Thanks for the 5 stars and for planning to recommend us.

October 01, 2025

They fixed the problem, no complaints. Need help on communication. Went 3 days without hearing from them. More

by chris-mccoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan (service)
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Oct 01, 2025 -

Moss Bros. Chevrolet responded

Thank you for the 5-star rating! We're thrilled we fixed the problem. We sincerely apologize for the three-day communication gap. You are absolutely right, and we're urgently reviewing our protocols to ensure timely updates for every customer moving forward.

September 30, 2025

Car was delivered in excellent condition! Had what I wanted in stock! Thank you so much! More

by TPERESANDI
Recommend Dealer
Yes
Employees Worked With
N/a
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Sep 30, 2025 -

Moss Bros. Chevrolet responded

Fantastic! We're thrilled your new car was delivered in excellent condition. Thanks for choosing us, and enjoy your vehicle!

September 29, 2025

This dealer took advantage of women who were not extremely familiar with the car buying process and also made a really bad deal and gave a little as possible for very well taken care of trade in and More

by Alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Financial department
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Sep 30, 2025 -

Moss Bros. Chevrolet responded

We are very sorry to read this and take the allegations seriously. We pride ourselves on providing a fair, respectful process for every customer. We're reviewing all recent transactions to ensure our standards were met.

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