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Moses Toyota of Morgantown

Morgantown, WV

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75 Reviews

60 Don Knotts Blvd

Morgantown, WV

26508

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Showing 75 reviews

March 19, 2024

Cannot get an eta on my vehicle repairs after a month and a half pass poor More

by chipps.paul1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DAS Admin
Mar 21, 2024 -

Moses Toyota of Morgantown responded

Paul, I appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Sarah Claydon - Client Relations - sarah@umotors.com

Mar 21, 2024 -

chipps.paul1960 responded

I eas directed to university motors by my insurance company.i spoke to there repair center got an estament and told to drop off my vehicle on feb the 5th 2024 that would give them time to order parts so they could complete the repairs.after 3 weeks of my vehicle sitting at the dealership i was vontacted and told they had not recieved all of the parts they could not give me an eta on when this would happen so i waited. Its now been a month and 16 days and nothing.what kind of service is this bad for sure a unhappy customer Paul Chipps

August 21, 2020

Wonderful experience working with Zane at UT. Very professional, easy to reach (including by text message), and answered all of my questions. They did not have the exact vehicle I was interested in an More

by mf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zane Taylor
Aug 24, 2020 -

Moses Toyota of Morgantown responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Sarah Claydon - Client Relations - sarah@umotors.com

October 30, 2018

The best Everyone was friendly,helped us find a new vehicle suitable for our needs.Firsts time there . All the sales associates were not pushy but very kind an More

by Baker2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RJ, was our Salesman he was great worked to please us and find a vehicle we liked. He gets a 5 star rating from us. . Larry manger,finance man all were great, Ben Foster
Nov 05, 2018 -

Moses Toyota of Morgantown responded

Thank you for this amazing review of your experience at University Toyota. We really appreciate your business. Best, Sarah Claydon - Client Relations - sarah@umotors.com

September 04, 2018

Excellent service Excellent personal service Highly recommend Treated like families only better Facilities clean neat brightly & comfortable Will tell friends a More

by Sarge Shaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Hall, Ryan Phillips, Ben Foster
Sep 05, 2018 -

Moses Toyota of Morgantown responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that the University Toyota team worked hard enough to make your purchase completely painless! Regards, Sarah Claydon - Client Relations - sarah@umotors.com

May 12, 2018

First Toyota Paul Knotts and the Sales force went above and beyond to seal the deal. If you are wanting a Toyota, this is the dealership to purchase from. More

by MrSparco101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Knotts, Zane Taylor, Ben Foster
May 13, 2018 -

Moses Toyota of Morgantown responded

Thanks for taking the time to leave us this awesome review! At University Toyota, we take guest feedback seriously and are proud to see that you drove away happy in your new Toyota. I will share your compliments with Paul and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! Regards, Sarah Claydon - Client Relations - sarah@umotors.com

April 18, 2018

Absolute Awful Service dept Sadly I will say, this service department leaves a lot to be desired. I will not recommend UT due to their unreliable and very unconcerned service de More

by Hopium414
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tyler Sutton, Paul Knotts, Kerri Carpenter, Mark Bright
Apr 19, 2018 -

Moses Toyota of Morgantown responded

Thank you so much for taking the time to share your recent experience at University Toyota. We want each customer to be completely satisfied with their experience, and the impression that you received from our dealership is unacceptable. Please contact us at your earliest convenience so that we can discuss your visit and work towards a resolution with you. We look forward to hearing from you soon. Best, Sarah Claydon - Client Relations - sarah@umotors.com

April 18, 2018

Collision Center - University Motors University Motors has exceeded my expectations once again !! unfortunately I had to have some collision repair on my new RAV4. I stopped down to talk More

by cjh0723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mansberry, Jeff Assistant Body Shop Manager, Jeff Murray
Apr 19, 2018 -

Moses Toyota of Morgantown responded

Thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at University Toyota. We are driven to offer great customer care and we strive to provide the best service experience. Thank you for trusting us with your RAV4 and we hope to see you again soon! Best, Sarah Claydon - Client Relations - sarah@umotors.com

April 10, 2018

Purchase of new vehicle Glad I went to University Motors. The delivery specialist Ben Foster was great knew everything about the vehicle I purchased, explained everything I More

by COROLLAGIRL,BERTIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Churilla and Derek Hall, Derek Hall, Ben Foster
Apr 11, 2018 -

Moses Toyota of Morgantown responded

Thank you for writing about your visit with us, and congratulations on your new car! Our team is truly an asset to University Toyota and it is encouraging to hear they impressed you by delivering our trademark service. Thank you for your recommendations. Best, Sarah Claydon - Client Relations - sarah@umotors.com

April 09, 2018

Excellent Car Buying Experience After dealing with the insanity of Nissan and their local dealership recently, it was so nice to deal with staff that actually cared about making me h More

by BSM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Phillips, Ben Foster
Apr 09, 2018 -

Moses Toyota of Morgantown responded

We always like to read customer feedback and are happy to know your recent visit to University Toyota was a pleasant one. Customer service is a huge priority for us, so it is great to know that Ben and Ryan treated you with the respect you deserve. Congratulations on your car! If there is anything else that we can do for you please don’t hesitate to reach out. Best, Sarah Claydon - Client Relations - sarah@umotors.com

April 02, 2018

Never Going Anywhere Else! I was not planning on purchasing a vehicle for another 2-3 years, but my sister had a string of bad luck and found herself in desperate need of reliab More

by KatD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Phillips, Ben Foster
Apr 04, 2018 -

Moses Toyota of Morgantown responded

Congratulations on your new Toyota RAV4, Kat! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We here at University Toyota would love to work with you again. Best, Sarah Claydon - Client Relations - sarah@umotors.com

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