Moses Ford Lincoln BMW
St Albans, WV
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This was the second time I’ve had the works preform on my car and they didn’t rotate the tires. I questioned whether my tires had been rotated. Jasmine asked the technician and was told yes he rotated the t car and they didn’t rotate the tires. I questioned whether my tires had been rotated. Jasmine asked the technician and was told yes he rotated the tires. Jasmine came back and told me he did rotate them. Unto the technician and Jasmine knowing I had marked the tires before going in this morning. After showing Jasmine he had the tech to take it back and rotate them It’s sad when the technician lies to the service advisor about his work. I was happy with Jasmine action to correct this problem. He was great. Again I just want to express my being upset with the technician about telling a lie and hoping I wouldn’t know. If I hadn’t marked my wheels before going in it would have been my word against his and I’m sure I would have lost that argument. It makes one wonder if I can trust the service work done on my vehicle there in the future. Again very happy with Jasmine response to the problem and taking care of it. Not happy with the technician at all. More
Moses was very courteous and prompt getting back with Moses was very courteous and prompt getting back with me. Crystal done a great job Setting up my appointment and jasmine Ingram was the best as she Moses was very courteous and prompt getting back with me. Crystal done a great job Setting up my appointment and jasmine Ingram was the best as she kept me very informed on what was going on throughout the whole time my SUV was in the shop. Very satisfied. In the future I will put Moses add to top of my list the next time I am car shopping More
Very nice to work with. Fast paperwork. Website needs looked at more closely. Different prices than was listed . Friendly and easy going. Had a good experience all and all thought looked at more closely. Different prices than was listed . Friendly and easy going. Had a good experience all and all thought More
Dealership has been amazing. From purchasing my 2019 Ford Ranger. To my 1st service visit. In , out, no BS. Amazing , highly recommended. Will definitely be a repeat customer. Ranger. To my 1st service visit. In , out, no BS. Amazing , highly recommended. Will definitely be a repeat customer. More
Very quick service, explained everything well. They were right on time with my appointment and had me out before their proposed time. I highly recommend their service department. right on time with my appointment and had me out before their proposed time. I highly recommend their service department. More
Took my truck to Mosses Ford for service. Was treated very professionally by the service manager and staff. Repairs were done quickly and very professionally done. Staff and Service people A+. very professionally by the service manager and staff. Repairs were done quickly and very professionally done. Staff and Service people A+. More
I called at the last minute and Moses Ford worked me in for the works package and said they where glad to help ! Also, my in and out time was quick ! for the works package and said they where glad to help ! Also, my in and out time was quick ! More
The Moses BMW store/ staff are second to none!!!! I have always had the most awesome, professional experience with this dealership. They are very accommodating! always had the most awesome, professional experience with this dealership. They are very accommodating! More
Good service Took vehicle on time and returned in timely manner. Friendly courteous and good price. Wiped down vehicle when it was brought back. Thank you. timely manner. Friendly courteous and good price. Wiped down vehicle when it was brought back. Thank you. More
I was pleased with how fast the maintenance check was for my Ford Escape. I also appreciated having free wi-fi available while I waited for my car my Ford Escape. I also appreciated having free wi-fi available while I waited for my car More