Moses Ford Lincoln BMW

I have had problems with the service manager at the St. Albans location. Every other employee that is in service or parts have been friendly and I have had no issues. But Chris Kirksey seemed as if he was Albans location. Every other employee that is in service or parts have been friendly and I have had no issues. But Chris Kirksey seemed as if he was determined to not help me. I just wanted my estimate for my car that I had paid for was told I would have by 3:10 after my son spent an hour and half there. So at 4:30 I was still trying to get my estimate. He refused to call and tell them I was waiting or even be nice and decent to me. I think his name was Tanner when Chris left the room was kind enough to call down and tell them I was waiting on this and that is the only reason I left there with the estimate. But Chris has informed me that I can no longer get my BMW serviced there because he did not like my opinion of him when he asked. So now I have to take my vehicle minimum of 2.5 hours away to get the work that it needs done because every other place says it has to be done at dealership. Also when insurance called back to clarify what they put on the estimate the dealership told them they did not know what needed done. More

Our agents Casey and Sami were very knowledgeable and professional. Service was superb. Car came from production faster than expected. professional. Service was superb. Car came from production faster than expected. More

Courteous, helpful. Pleasant experience and good communication between the service advisor . Would definitely recommend to family and friends. Pleasant experience and good communication between the service advisor . Would definitely recommend to family and friends. More

Very good! Tanner answered all questions!Going back Wed to get new tire! Thank you! Tanner answered all questions!Going back Wed to get new tire! Thank you! More

Recently had a recall and Moses Ford took care of it in a timely manner. timely manner. More

Very polite staff and they even sent a video of the car being checked out. being checked out. More

The dealership staff, from the person who scheduled my appointment, the service tech who reviewed the results with me and the office staff that checked me out were all polite and professional. I have add appointment, the service tech who reviewed the results with me and the office staff that checked me out were all polite and professional. I have additional work that will be necessary in the next 3 months and will use the services and facilities of Moses Ford. More

Great service advisor, Brandon and lead by a great Service Manager, Chris. Clean, efficient service time and great communication with customers. Great team there in St. Albans BMW. Service Manager, Chris. Clean, efficient service time and great communication with customers. Great team there in St. Albans BMW. More

Quick and courteous very helpful and met all my requests quickly thanks for the service quickly thanks for the service More

Bought bmw certified at another dealership, but have always received top notch service at Moses. always received top notch service at Moses. More