Moses Ford Lincoln BMW
St Albans, WV
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Service was excellent but while in waiting area which is next to parts department I could hear the conversations the guys in back were having a lot of cussing and how their dog xxxx in bed on girlfriend was next to parts department I could hear the conversations the guys in back were having a lot of cussing and how their dog xxxx in bed on girlfriend was TMI among other conversations, a door that separates would be better. More
We have purchased 3 BMW X series from Moses. The first purchase was superb service, the second good, the third abominable. The third went in for the first year service with less than 4000 miles on the o purchase was superb service, the second good, the third abominable. The third went in for the first year service with less than 4000 miles on the odometer. They kept the car for a few days less than a month after telling us it would take a few days. We had 3 specific requests: 1) the suspension height button didn't function. 2) the rear two door tail gate failed to function properly. 3) the tilt telescopic steering had a grinding noise. The grinding noise required a replacement part in the steering column and was repaired. The rear tail gate was not repaired and still does not function. The suspension button we were told was installed by mistake & our X5 lacked that feature. The solution recommendation is to remove the switch and replace it with a blank panel. We are not happy and thus have no reason to return there anytime soon! Our next purchase won't be at Moses. More