Moses Ford Lincoln BMW
St Albans, WV
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The parts for this service were to be ordered on Aug 03 and dealership was to contact me when parts were received. After not hearing from the dealership, I called them on Sept 24. I thought that covid may and dealership was to contact me when parts were received. After not hearing from the dealership, I called them on Sept 24. I thought that covid may have been responsible for parts being unavailable but decided to inquire. My call was transferred four(4) times to different people before finally being told the parts had not been ordered. My personal training in customer service taught me that multiple transfers of a customer for problem resolution is unsatisfactory. I can agree with that. After parts were ordered and received, service was good. However, trunk was left unlocked (don't know why it was even opened??) and I had to pull off on the interstate to close it. More
Just purchased our fifth car from Moses in St. Albans. Great experience working with TJ Neil as usual. Highly recommend contacting him for your new or used car purchase. Great experience working with TJ Neil as usual. Highly recommend contacting him for your new or used car purchase. More