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Moses Ford Lincoln BMW
St Albans, WV
639 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 639 reviews
September 07, 2022
My service was routine and excellent. However more importantly, I witnessed the service dept go above and beyond to help a lady who was merely passing through Charleston, not a regular c However more importantly, I witnessed the service dept go above and beyond to help a lady who was merely passing through Charleston, not a regular customer, with a flat tire she experienced on the interstate. The service employee took the time to find her a tire, send for it, and managed to get her on her way. He worked her into a busy schedule with smiles and and a willingness to help. More
by Anet_75
Employees Worked With
Adam Boggs
July 24, 2022
GO ELSEWHERE! !! Dealership obviously did NOT want my business, I did a online inquiry about a X3 that was offered online for $42,xxx.00, emailed the dealership, af !! Dealership obviously did NOT want my business, I did a online inquiry about a X3 that was offered online for $42,xxx.00, emailed the dealership, after hearing back from a lady by the name of Paige Asbury, I advsied what I was looking to do, however the next day the price for the SAME vehicle was RAISED to over $53,xxx.00 online. I was advised the $42,xxx price was an "error" however they could let me have the vehicle for $43,xxx, which already made me feel like I was going to experience issues. The sales manager Aaron Casto, who advised of the "pricing error" asked for pictures of my trade in which were sent promptly back to him on Wednesday, I never heard another word from the dealership. I took my business to BMW of Asheville NC who I contacted on Friday, and took delivery on my new car yesterday, 7/23/2022. This dealership seems to be a bunch of scam artist, buyers BEWARE. More
by aarons1584
Employees Worked With
Aaron Casto and Paige Asbury
May 31, 2022
I currently own only BMWs. The service has been good. But getting a timely appointment is an issue. I recognize this is an issue everywhere. But it impacts customer se The service has been good. But getting a timely appointment is an issue. I recognize this is an issue everywhere. But it impacts customer service. More
by Ramsey
Employees Worked With
I do not remember Megan or any employee. On one introduced themselves. , Meghan Moses
