Moses Cadillac GMC

Service Department Great ! I bought my car here four years ago...pre-owned, 97,000 miles.......over the years I have been back often for regularly scheduled maintenance as wel I bought my car here four years ago...pre-owned, 97,000 miles.......over the years I have been back often for regularly scheduled maintenance as well as a few repairs. Always an excellent experience.....Courteous employees, very nice waiting area. Never feel as though I'm being pressured to spend, , or being taken advantage of..... I am always treated well here, even with an 11 year old car showing signs of wear ! I happily make the 60 mile one way drive , not wanting to trust my Monte Carlo to anyone else! More

Purchased Feb 2017 We absolutely loved our experience here. Tim sold us a 2015 equinox we got a great deal (we had done a lot of research and compared prices in 250 mile We absolutely loved our experience here. Tim sold us a 2015 equinox we got a great deal (we had done a lot of research and compared prices in 250 mile radius) very Happy with the outcome. We added an extended warranty that was reasonably priced. One thing it covered was so many oil changes and one little thing I really like is I text Tim and he takes care of setting up service appointments for us as well as bringing the car back over to the dealership if we are unable to pick it up before the service dept closes. Great place and wonderful staff over all. More

Wonderful service department Allen is an asset to that dealership. Such a great customer oriented person. Makes your trip for repairs less painful by testing you with warm hospita Allen is an asset to that dealership. Such a great customer oriented person. Makes your trip for repairs less painful by testing you with warm hospitality. Great job Allen! More

Great Service Center! The best service center I have ever been to. Very clean, great waiting area and friendly staff. Had a few issues with a brand new Acadia but so far th The best service center I have ever been to. Very clean, great waiting area and friendly staff. Had a few issues with a brand new Acadia but so far they have fixed everything at no charge. More

Service Very fast and friendly service. The guys in the service center are great ..Stop in and see them very good to deal with very friendly Very fast and friendly service. The guys in the service center are great ..Stop in and see them very good to deal with very friendly More

Professional atmosphere! Moses Cadillac GMC downtown is truly a classy dealership. On a different level than most others. My wife and I bought a new Yukon in mid December an Moses Cadillac GMC downtown is truly a classy dealership. On a different level than most others. My wife and I bought a new Yukon in mid December and it was such an easy, professional experience. The sales staff was a pleasure. Thanks More

Dishonest and Unapologetic Bought a used 2008 Cadillac CTS with 78k on it July 2013. It had 14,600 on the sticker. Verified price multiple times with salesman Jeremy Bird and af Bought a used 2008 Cadillac CTS with 78k on it July 2013. It had 14,600 on the sticker. Verified price multiple times with salesman Jeremy Bird and after agreeing to purchase apparently there was a mistake on the sticker and the price was actually 17,600. End of July it says it needs an oil change despite having one at 78k on the Carfax from Moses. They just reset the light as they're confident the changer only forgot to reset (I later end up needing to add 2 quarts of oil). In August the alternator and battery went out. While it's parked at my house to figure that out, it gets about 4 inches of water in the front passenger floor well from a bad sunroof seal. They agree to fix the sunroof seal on their own dime, I pay for half parts on alternator and battery and my part will be approximately $208. Go to pick up the car and they try to charge me approximately $270, have to argue with them but eventually they concede. April 2014 my brother notices rust above my passenger wheel well. I take it in and they say it's not their problem and it's out of warranty. According to them there's 2 fixes: one is a bandaid that'll last a year that's cheap and one is a panel replacement which is a few thousand that'll do it right. I track down the previous owner who said he traded it in with that problem and they had to fix it before they could put it on the lot. So apparently they put the bandaid fix on it and neglected to put it on the Carfax but did put the oil change and inspection. Upon presenting the email from the previous owner stating the problem they replace the quarter panel. July 2016, 102k on the car, transmission begins slipping suddenly one day. Make it in to nearest service station who read the codes and say I almost assuredly need a new transmission and they can do it for $3k in a few days. Call Moses and they say I may just need a gear or two and need to get it in there so they can diagnose it. I ask what the worst case is if they have to replace my transmission "$2400 for parts and 5-10 hours of labor at $100 an hour". So I think worst case I end up paying $400 more (total of $3400) for dealership to handle it. Get it towed from Teays Valley to downtown at 4pm on Wednesday. Thursday morning get a call at approximately 9 am it needs a complete transmission because it's burnt up but not low on fluid, it'll be approx $3980 for the job. The $3400 worst case estimate was apparently given by a phone woman who had no clue and is getting fired and there's no way they can do it for less than $3980 and i'm welcome to have my car towed somewhere else per Bill Loudon, the manager. Upon writing a cure offer to buy my car back their response was that they would do the service at $3400 or pay to have my car towed elsewhere but I would have to sign a form releasing them of any liability on the vehicle. More

ron fuller rip offs on cadilac they want you to give your car and truck to them on trade 50% loss and 6 months tried to trade the twice not never again rip offs on cadilac they want you to give your car and truck to them on trade 50% loss and 6 months tried to trade the twice not never again More

Great dealership, great family This is a Charleston family, that does business the right way. Honest and generous. You wont find a better dealer in the Charleston Area for both sal This is a Charleston family, that does business the right way. Honest and generous. You wont find a better dealer in the Charleston Area for both sales and service. More