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Moses Cadillac GMC

Charleston, WV

4.2
80 Reviews

1406 Washington St E

Charleston, WV

25301

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Showing 80 reviews

October 02, 2017

New Yukon Denali XL purchase Recently purchased new Yukon Denali XL and customer service was perfect as expected. Bill, Greg and Alan in service are all great to work with. More

by saplumr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ranson Ward, David Fields
September 20, 2017

Very satisfied Everything was repaired and Greg was very good to work with as always. Done timely and explained to me well. Long time customer for a reason. More

by Fmullens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
September 14, 2017

Great communication & Service Great communication and service. The Service manager, Michael Tanner, kept me informed and I was in at my convenience. All work was performed in a t More

by Kbl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tanner
September 12, 2017

Recall repair Asked to replace front wipers. They replaced rear wiper also that I replaced in December. Said it was dry rotten. It was not. Repair was made. More

by sistasyl
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen , David Fields
September 10, 2017

Service dept Light came on my GMC I pulled in Allen waited on me no appt kept my car I got it back the next day in time to leave on vacation they even swept it out More

by Karen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
Sep 12, 2017 -

Moses Cadillac GMC responded

Karen, We appreciate the opportunity to correct some of the issues from your first visit. It is always our goal for complete customer satisfaction. We will strive to do even better in the future. Thanks, Moses Team

August 26, 2017

One Super Service Center Wouldn't think about taking my Cadillac to any other Service Center. Not only are they a great service center, but they take care of the customer as More

by bobemartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg, David Fields
August 08, 2017

Moses Cadillac took care of me. Moses found a creative way to get me out of a very difficult situation. They took great pains to get me into the vehicle I wanted, and out of a vehic More

by KitFran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tincher and John Whitt, David Fields
August 07, 2017

Consistently Great Service I bought my Buick Verano in November, 2014. Have taken it for service (oil change and tire rotation)multiple times. Greg always takes good care of me. More

by Cindy P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Fields
August 06, 2017

Service dept Bought a new GMC took to them for 2-3 days had it almost 2wks no contact with me did have nice replacement lost my car 2times told the girl about it s More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
There were two men it wasn't Greg and I dealt with a lady in the service office
Aug 09, 2017 -

Moses Cadillac GMC responded

I am really sorry that you had a bad experience! I would like to discuss the details of your service visit. Would there be any chance you could give me a call? My name is David Fields. I am the General Sales Manager at the downtown location. My contact number is 304-414-4219. Please feel free to reach out to me at your earliest opportunity. Thanks, Dave Fields

August 02, 2017

great job had an issue with my battery---called greg and he took care of everything--I would recommend moses to all. from sales to service they have done every More

by happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG HIDELBRAND
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