
Moses Cadillac GMC
Charleston, WV
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Saved Me Money The dealer and technicans saved me money. The repairs to the DEF system were extensive and my warranty expired in 2016; however, the technicans advise The dealer and technicans saved me money. The repairs to the DEF system were extensive and my warranty expired in 2016; however, the technicans advised that the repairs were covered by a recall that I was unaware of. Had I gone to a non-GM shop, I would have spent nearly $2000. More
New car lease The entire dealership was spotless. Everyone was very friendly. Salesmen were very friendly, professional, knowledgeable and patient The entire dealership was spotless. Everyone was very friendly. Salesmen were very friendly, professional, knowledgeable and patient. This also includes the General Manager and the Business Manager. More
Excellent Customer Service When my son took his SUV into the shop it was to fix the air conditioner; however, when he brought it home the mechanic had messed up the ignition. W When my son took his SUV into the shop it was to fix the air conditioner; however, when he brought it home the mechanic had messed up the ignition. When I called they got it in right away, ordered the part and had it fixed by close of business. I was very happy with their service and their willingness to own their mistake and fix it quickly. This was the first time I ever had anything like this happen with them. Any other time they have done excellent work with no issues. More
As usual, good and friendly service. Clean waiting area. Another good experience. My appointment time was honored promptly and the service completed in a timely manner. The waiting area was clean, and wel Another good experience. My appointment time was honored promptly and the service completed in a timely manner. The waiting area was clean, and well stocked for the coffee drinker, especially me. Clean restroom available also...great. Will continue using this facility as long as I can. More
Great Service Shuttle service available, clean waiting area with coffee available with TVs, clean shop area, courteous staff. I would recommend to anyone needing t Shuttle service available, clean waiting area with coffee available with TVs, clean shop area, courteous staff. I would recommend to anyone needing their car serviced More
Shady Service I have been taking my 2015 Buick Encore here since we purchased it as a used car a little over a year ago. We purchased the service plan for the vehi I have been taking my 2015 Buick Encore here since we purchased it as a used car a little over a year ago. We purchased the service plan for the vehicle, which turns out to really just be oil changes for life once the extended warranty is over. Although I wish we wouldn't have purchased the service plan, it's too late now. Our latest service was supposed to be routine maintenance. My wife wrote that one of the back locks was not working correctly (no longer under warranty). Instead of calling us, they removed both door panels to see what was wrong and then charged us over $100.00 to diagnose the problem with the door locks. Now both door locks no longer work and we are out $100.00. We were charged $104.00 originally, but when my wife said that she was to be contacted before anything over $100.00, the service manager changed the cost from $104 to $100. It all just seemed a little shady. And I have yet to hear back from a Manager after calling and leaving a message over 5 days ago. Pretty unprofessional! More
Amazing dealership! Everyone here was super nice and helpful when buying my new GMC Terrain! Although I purchased my car through a worker from a different branch of Moses Everyone here was super nice and helpful when buying my new GMC Terrain! Although I purchased my car through a worker from a different branch of Moses dealerships, they were willing to jump right in and help me (and her) from the second we pulled onto the lot. More
Great service personnel I have only been here 3 times so far with my new vehicle, but I have had a pleasurable experience each time. I have no complaints about this company, I have only been here 3 times so far with my new vehicle, but I have had a pleasurable experience each time. I have no complaints about this company, they are easy and great to work with! More
Excellent Services I gave the rating of excellent services, because of Greg Hilderbrand of Moses Cadillac. He always have smile on face and greet you by name. He kno I gave the rating of excellent services, because of Greg Hilderbrand of Moses Cadillac. He always have smile on face and greet you by name. He know who I am and know what car I have. Last I was there for my first oil change and tire rotation on my new car 2017 Buick Encore. He is the most courteous person I know. When I come, I go straight to him for and question I might. He always have answer. While I wait for my car to be services, he always keep a check on me while I wait in the customer lounge. Super nice staff, great service. More
Great place to buy ALL the personnel, at Moses Downtown,that I was in contact with was very courteous and professional. They did not pressure me in any way,shape,or form ALL the personnel, at Moses Downtown,that I was in contact with was very courteous and professional. They did not pressure me in any way,shape,or form to purchase a new vehicle and treated me with utmost respect as if I were a millionaire(which I am definitely not). They work hard and long to satisfy me and get me the vehicle/deal I wanted. A big THANK YOU to all those involved especially John Witt. More