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Moses Cadillac GMC

Charleston, WV

4.2
80 Reviews

1406 Washington St E

Charleston, WV

25301

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Showing 80 reviews

March 13, 2025

Great service from all involved. Had to wait on parts but the arrived and were installed More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Adkins
March 07, 2025

DO NOT DO BUSINESS WITH MOSES. WHITE 2015 TOYOTA RAV4 WITH 31,570 MILES OPEN RECALL I recently bought a 2015 Rav4 from Moses, just to have it peel all it's paint within 6 days More

by Emma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Meredith, Cameron
Mar 11, 2025 -

Moses Cadillac GMC responded

Hi Emma! I am truly sorry for what you went through with the RAV4 you purchased from us and sorry you feel this way about us. I can say, for a fact, that we will have the paint issue with the RAV4 corrected, per the recall, and any future customers will know about the recall before we sell them the vehicle. Thank you for giving us the opportunity to earn your business. We appreciate it.

Mar 18, 2025 -

Emma responded

Is the RAV4 being completely repainted? The answer is no. This means that other areas of the car will eventually begin to peel as well. The warranty on this vehicle expires Dec 2025. Selling this vehicle knowing it will eventually peel is dirty and deceitful at the price it is listed. This vehicle is worth nothing. For public knowledge, the VIN of this vehicle is 2T3DFREV1FW391902. I would recommend staying away from it and this dealership.

February 26, 2025

Excellent service. Timely kept apprised of work throughout the entire service. They were very thoughtful and professional. More

by Dsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany
February 03, 2025

I recently had a wreck, where I totaled my car. My husband was the one who dealt with Moses, they were exceptionally helpful and courteous! I was in NO SHAPE to retrieve the items out of the car. More

by drpanda2022
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Feb 05, 2025 -

Moses Cadillac GMC responded

Hi! Thank you for giving us a fantastic review. I'm glad you received such excellent service and consideration. We hope you are feeling better. Thank you for choosing Moses. We appreciate you.

November 11, 2024

Got a appointment quickly and got everything done by the end of the day in one trip on short notice. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Adkins in service department
May 21, 2024

I’m always happy with my service. They always do a great job at keeping me updated on what is needed on my vehicle. Very knowledgeable and easy to work with. It’s nice to have the pea More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department Staff
December 07, 2022

Appt at 9:30. Arrived at 9. Was told my truck was missing cause of needing a spark plug. At 11ish service person told me the problem and and i said fix it. Inquire More

by MOSES Rip off
Service Time
Recommend Dealer
No
Employees Worked With
Don't remember... considerably upset
Dec 08, 2022 -

Moses Cadillac GMC responded

My name is David Fields. I am the General Manager at Moses Downtown. I want to apologize for recent service visit. We always strive to provide the best level of service. It appears, we have fallen short on your visit. I would like to discuss your comments further. Could you give me a call at 304-414-4219? Honest reviews like yours can be very beneficial to making sure this doesn't become a normal. We appreciate that you took the time to review us and I look forward to talking to you soon.

December 07, 2022

Unprofessional, lacked cleanliness, dishonest, rude, lack communication, blatantly said one thing then another to insurance More

by TZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe and Blaine
Dec 07, 2022 -

Moses Cadillac GMC responded

Hello, My name is David Fields. I am the General Manager at Moses Downtown. I would like to have a conversation with you about your experience with us. If you could please give me a call at one of the following numbers. I would call you but I don't see your name or phone number. 304-414-4219 or 304-531-4087

November 20, 2022

Great experience as always! The staff are always great. I was in and out very quickly. Love Moses Downtown!!!!! More

by Jdubya1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
October 19, 2022

The service dept is awesome! ! I would recommend them for sure. So fast and friendly More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie
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