Morristown Ford

This place shouldn't be in business We found a Nissan Frontier online at Morristown Ford. We live an hour and half away, so we called the dealership to make sure that there were no issu We found a Nissan Frontier online at Morristown Ford. We live an hour and half away, so we called the dealership to make sure that there were no issues with the truck. We were told that it was in great shape and we should come on out to take a look at it. We were pre-approved with financing online, so everything was in line to load up 2 of our children and take the trip after work (we got there about 6:30). We got there and drove the vehicle and discovered that the service engine light was on. When I asked the salesman about it, he told me that it had already been through the service department and that it was probably just that the sensor needed to be reset. We went inside to work with financing. Joe, the "general manager" came over and told us that the truck had transmission problems and was actually on the wholesale list. Yet, it was on the lot, on all of the marketing websites, and the salesmen were actively trying to sell it. It also had the sticker on the window indicating a full maintenance check. Joe then told us about a F150 that would be in our same price range. We drove it around the lot, and it immediately started making grinding noises. We went a little further and it started making a terrible squealing sound. A salesman out on the lot told us that it was the brakes where it had been sitting a while. It wasn't even when I was hitting the brakes. Joe told us that he would have it go back through the service department. We left at closing time to drive an hour and half back home. A complete evening wasted. The next day, I called to find out what was wrong with the F150. Joe told me that it was in the shop getting everything fixed. It needed new brakes, new brake pads, and new rotors. We told him we would be back up there the following day (Saturday) to come and take a look at it and hopefully take it home. We called Saturday morning to make sure that the truck was out of the shop and everything was fixed on it. Joe told me again that it was and everything was set for us to come up there. He said that he was actually present for the maintenance being done, and made sure that it was all fixed. We went up there and the salesman came straight out and brought us the keys to the truck to test drive. He told us that there was a metal rod that was broken off and was rubbing making the squealing noise. (Completely different story than Joe had told us). We test drove it and put it in 4 wheel drive. After taking it out of 4 wheel drive, the back end locked up. We brought it back and took the salesman with us to an adjacent parking lot to show him what was happening. He agreed that something was wrong. We took it back to the dealership and he went in to get Joe. Joe was short with us, ignored the salesman and got in the truck and drove it to the same parking lot. The back in locked up on him as well. He continued testing it out for a few more minutes and brought it back and told us that something was definitely wrong with it and it was getting worse. It was now locking up with out putting it in and back out of 4 wheel drive. He had no other vehicles that could work for us and had nothing to say about the enormous inconvenience this had been. When we told him that that this was a terrible experience, all he could say was that he understood. Time wasted in driving: 6 hours Time wasted at the dealership: 2 1/2 hours Miles driven: 292.8 The "general manager"/ owner/ inventory procurer has no basic business knowledge. The salesmen have no knowledge of the general mechanics of a car. The service department is clearly flawed when a vehicle goes through their department numerous times and put back on the lot with major mechanical failures. They are not fully inspecting vehicles when they get them in before putting them on their lot to sale. Not only was this a waste of time for my wife and I, but this was an enormous amount of time spent in the car for our children as well. More importantly than the waste of time, these people were willing to put my family at risk trying to sell us the 2 vehicles with major mechanical failures. I would not recommend anyone go to this dealership. In fact, I would recommend that this business be shut down. More

Scammers They are running a scam on their service jobs, always charging more for things that are not performed. For a simple oil change, you will pay at the en They are running a scam on their service jobs, always charging more for things that are not performed. For a simple oil change, you will pay at the end for other things that they didn't touch (tire rotation, fluid checks, etc). More

Dont buy here! I had been searching for a particular used car and I found it at Morristown Ford. I called and spoke to the internet salesman and of course he told me I had been searching for a particular used car and I found it at Morristown Ford. I called and spoke to the internet salesman and of course he told me how great the car was. I asked about the tires and he said they were 70 percent. So my wife and I got up early on a Saturday morning to drive over 200 miles to get there to see this jewel. I had worked 2nd shift night before so I was going on 4 hrs sleep. When we arrived the car was fairly clean and drove ok, the tires were less than 30 percent. They refused to do anything about tires. We waited so long to get to finance, we finally made it. By the time we got there I was not at my sharpest going on 4 hrs sleep. First the finance guy had us paying about $4000.00 to much and he said they were having computer problems. He had an extended warranty in the deal and I asked him what the price was he looked my wife and I in the eye and said $850.00 I agreed and bought it. When I got home I realized that he had charged me $1750.00 and I had no warranty paperwork in my paperwork. I called Mr. Roberts and he admitted that he made a mistake and would fix it that it would take him 3 or 4 days. I never heard from him for 10 days. I called multiple times and magically he and all the other managers were always in a meeting or had just stepped out. I finally had to give a false name to get Mr. Roberts to the phone two weeks later. He then began to explain that their was nothing he could do, that the cost of the warranty was $850.00 and I had to pay full retail or cancel it. I said that I did not expect for them to give it to me but at least live up to what you told me. I said I would even pay $950 - $1000. to help them out, he said no. He explained that I could cancel and they would write a check for the full refund but that would not pay a partial refund. This makes no sense dealers have the power to do just about what they want! Basically they were trying to bully me into keeping the warranty. Oh by the way when I got home I discovered they had not even done a minimal safety inspection on the car, I had to spend over $1200.00 to get the vehicle road ready. Sorry that I bought here, Shame on me! More

very pleased From the moment we arrived we were greeted by Dinah bowman. Super nice lady. She helped us get the vehicle we wanted. I would recommend all my friend From the moment we arrived we were greeted by Dinah bowman. Super nice lady. She helped us get the vehicle we wanted. I would recommend all my friends and family that is looking for a vehicle to give Morristown Ford a try. More

Taken advantage of! My husband traded in a 1999 Ford F-250 on a 2008 Ford F-350 on Novmeber 10th. On November 17th, he found that underneath the bed of the truck was comp My husband traded in a 1999 Ford F-250 on a 2008 Ford F-350 on Novmeber 10th. On November 17th, he found that underneath the bed of the truck was completely rusted. He called them and they said to bring it in and they would "make it right". They said they would buy back the 2008 F-350 and then sell him a brand new 2015 F-350 at cost. What they really meant was "at cost" plus $10,000 carried over from the rusted out 2008 F-350 that they sold him the week before. And they also wouldn't give him any trade-in value for his original truck (1999 F-250) that he traded in. They said they couldn't because that was from the "other deal". But they sure could carry over $10,000 in "negative equity" for the piece of junk they originally sold us from the "other deal." The salesman. Tom O. misrepresented the truth and the sales manager, Sam was absolutely no help whatsoever. They are only concerned with making money. My husband walked in there on 11/10/15 with no vehicle debt and a week later has $10,000 in negative equity on a vehicle. They do not care about the customer. More

Dishonest This dealership has had good reviews, but has changed ownership as of September 2015. It is not the same place. I had a very unfavorable experience th This dealership has had good reviews, but has changed ownership as of September 2015. It is not the same place. I had a very unfavorable experience that I feel like I need to share with everyone buying a car there. I have never been taken advantage of so easily in all of my life. I purchased a Ford truck with a rebate that I was not given credit for, and I was sold a warranty that I did not want. I responded to an advertisement for a 2015 Ford F250 XL on cars.com. This truck included $4000 in rebates and additional dealer discounts to the sale price of $38,758.00. I qualified for an additional $1500 in rebates and asked if they would apply this to the truck and they agreed. The owner of the dealership was also the finance manager and worked me through the paperwork. By the time they finally got me into the office, I was exhausted and still had to drive 4 hours to meet my family. He was very good at distracting me and showing me so many numbers that I was confused and believed what he said. He said that I was getting my rebate applied to the discounted price of the car. Then he showed me a form with monthly payments on it. Each one of them was for a different tier of extended warranty. I told him I did not want anything but the basic factory warranty, and he asked me to sign next to the payment that was the lowest. This is where he sold me a $4000 warranty that I did not want. It was not until I got home and had a good nights sleep that I was able to look at the contract and see how I was cheated. More

Contacted them by e-mail, they contacted me back the nest day. My wife and I feel we got a good deal on a 2014 Mustang. Everyone at the dealership was very nice, polite and did everything they could t nest day. My wife and I feel we got a good deal on a 2014 Mustang. Everyone at the dealership was very nice, polite and did everything they could to help us out. The owner was driving the car we wanted, the went and got it, washed and waxed it, and gave me a good deal on it. Our salesman was great and they got us a great interest rate. Would recommend them when purchasing a car. I read a bunch of bad reviews and was unsure, but after my experience I find it hard to believe the bad ratings I read. So speaking from my experience I would give them an A+. More

I liked Celeste in customer service at first, when she was very friendly during my first two visits in there. But the service tech who did my work the last time didn't do all the things he should have. To was very friendly during my first two visits in there. But the service tech who did my work the last time didn't do all the things he should have. To change the coil, plugs, and wires in my van they removed the hood. When the job was completed, the mechanic didn't reconnect my windshield washer supply tubes at all. I couldn't figure out how to do it, and had to drive 45 miles back to the dealer to have it fixed. I was not happy. I told her yes, I know little things get missed, ok - it happens. When I complained to Celeste that the worker had failed to properly reconnect everything he took loose, she could have cared less. I also told her that 'good service' should include bothering to air up the nearly flat tire I had when I pulled in (I had told her the low tire light was on) Her excuse was: "we didn't tell him about that." THAT IS RIDICULOUS. So overall they had absolutely no concern about their mistakes at all, and pretty much acted like it was my fault. It didn't matter that I had to return to the dealer to have THEIR mistake corrected. And when I got there I was treated like I was a bother - especially by the customer service department - for bringing it to their attention. I PAID ALMOST $700 total to Morristown Ford for this simple job, cause I wanted it done right. Little did I know that it would be done poorly, with a simple thing like a low tire completely ignored, and the vehicle not returned to me without things being checked out by the mechanic AND customer service. I WILL NEVER RETURN. More

I bought a 2000 Mustang GT Convertible and have no problems with the car but Lance Ferguson the Sales Manager and Tony Rodriguez the General Manager are not the kind of men that should be involved in problems with the car but Lance Ferguson the Sales Manager and Tony Rodriguez the General Manager are not the kind of men that should be involved in making decisions for a good dealership. I agreed on max out of pocket no financing out the door price for the car and due to their incompetance i had to pay more taxes when I arrived back in Georgia! When I called to explain my situation to Lance he told me that Tony said that they paid the taxes that were required according to law. and they could not do anything about it. Well I think that they lost a good review for bad customer service over $265 on a $10,275 sale of a vehicle. pretty crappy I think. More