Morristown Ford

Taken for a ride I recently purchased a 2001 Toyota 4runner from Morristown Ford. The vehicle had high mileage, but was a single owner, clean title, and the interior/ I recently purchased a 2001 Toyota 4runner from Morristown Ford. The vehicle had high mileage, but was a single owner, clean title, and the interior/exterior was in fantastic condition for its age. I emailed the dealership and was informed that the vehicle was “maintained well” and over the phone that it was in “great condition”. We came to an agreement on a price, barring any major problems after the test drive via email since I had to drive 2 hours to the dealership. I arrived at the dealership and examined the vehicle, everything looked great, including the engine and frame, except for a check engine light. I asked, and they agreed, to take it to an Autozone to assess the problem. It was a knock sensor code, and I thought it would still be worth the price to have that fixed. Otherwise, the vehicle seemed to drive well around town and I was not informed of any other problems. I payed for the vehicle and signed an expected As-is agreement for an older vehicle. I drove the 4runner home, and then drove it to work the next day. It seemed very underpowered, struggling to stay above 70 and got a very low 14 mpg. Upon showing the vehicle to a co-worker, we discovered a massive leak. Nearly the entire passenger side of the engine bay was covered in oil. It was pretty obvious that the engine bay had been wiped clean when I originally looked at it to hide a leak so large and quick forming. I took it to a Toyota specialist to assess the problem. They informed me that not only were the expected knock sensors bad, but that someone has “been in it and really messed things up”. The scissor gears were not properly loaded and had to be redone. The massive leak was from two valve cover gaskets that had to be replaced. The total bill was nearly 2 thousand. I contacted the dealership, hoping they would help me out with repairs or take the vehicle back. I was perfectly willing to pay the portion for the knock sensors that I knew were needing to be replaced. I was told by the General Manager (through a salesman) that I signed the as-is agreement and that they would do nothing to help the situation. They claimed that they didn’t assess the vehicle and were unaware of the major problems, even though this vehicle had been described to me as in “great condition” and was “well maintained”, went through the original trade in process to the dealer, was price assessed for online sale, and subsequently sold to me. Shame on me for putting my trust in the integrity of Morristown Ford, and shame on me for hoping their reputation would be important enough to them to help me fix a problem that was obviously known to them. More

Recent experience I was recently looking for a car and stopped in the salesman was very helpful and did a great job. I'll definitely be back to see Daron Cobbs. I was recently looking for a car and stopped in the salesman was very helpful and did a great job. I'll definitely be back to see Daron Cobbs. More

Daron Cobbs is amazing! Daron goes above and beyond for his customers! He listens to what you need in a vehicle and also keeps your budget in mind. He don't pressure you into Daron goes above and beyond for his customers! He listens to what you need in a vehicle and also keeps your budget in mind. He don't pressure you into anything. He also makes you feel comfortable. I have never had such a pleasant looking for a car as I did at Ford with Daron Cobbs I highly recommend talking to him when you visit Morristown Ford!! Thank you again Daron! More

Amana Lawson & James Tessier worked with us VERY well. At Morristown Ford Amanda Lawson helped us online to find a potential vehicle that met our needs then she introduced us to James Tessier, who helped u At Morristown Ford Amanda Lawson helped us online to find a potential vehicle that met our needs then she introduced us to James Tessier, who helped us locate the truck we were happy with and he cheerfully answered our questions and got us the help we needed, while making us feel welcome as customers. More

Best car buying experience in a long time Z treated me like I was a real person and answered ever question I ask and worked with me until I felt like I got a good deal Z treated me like I was a real person and answered ever question I ask and worked with me until I felt like I got a good deal More

Crappy service We have had several issues with a 2014 focus we bought brand new. The transmission is awful the entire car shakes and shutters every time we take off. We have had several issues with a 2014 focus we bought brand new. The transmission is awful the entire car shakes and shutters every time we take off. We took it in 4 different times to have it looked at. They said they did something to it to fix it every time we took it in and assured us one of their mechanics test drove it to make sure they fixed it. To this day it still shutters and shakes every single time we push the accelerator. A week ago we noticed our back passenger door was not opening from the inside and noticed that the latch was messed up. There was a recall on the latches and we were sent a notice telling us if we experienced any issues with the latches on the car to bring it in immediately. So, we called to set up a time to take it in and we were told that they would not fix the it unless the door popped open randomly while driving or if the door would not close at all. I have a 7 ear old and a 2 year old who sit in the back of that car and I refused to wait until the door pooped open randomly while driving with my kids in the back seat. I called another Ford dealer in our area and they got the car in right away with no questions asked. Morristown Ford Service Department is a joke and if you want good service I recommend staying away from. More

Bought a new escape! The experience at Morristown Ford was amazing. I was greeted by Dinah who was exceptional throughout the entire process. It made everything easier and The experience at Morristown Ford was amazing. I was greeted by Dinah who was exceptional throughout the entire process. It made everything easier and more comfortable for me buying from another woman. She took her time and explained the differences between the different packages until I found the one that was right for me. The financing and paperwork was easy and quick. I'm very appreciative of the help I was provided while at the store! More

A great overall experience! I came in with few expectations and I was very surprised! I was financed with a great interest rate and drove away in the vehicle I wanted...i have da I came in with few expectations and I was very surprised! I was financed with a great interest rate and drove away in the vehicle I wanted...i have damaged credit and any time I've bought a car the dealership has always told me what I can get, this was the first time I got to choose. More

This place shouldn't be in business We found a Nissan Frontier online at Morristown Ford. We live an hour and half away, so we called the dealership to make sure that there were no issu We found a Nissan Frontier online at Morristown Ford. We live an hour and half away, so we called the dealership to make sure that there were no issues with the truck. We were told that it was in great shape and we should come on out to take a look at it. We were pre-approved with financing online, so everything was in line to load up 2 of our children and take the trip after work (we got there about 6:30). We got there and drove the vehicle and discovered that the service engine light was on. When I asked the salesman about it, he told me that it had already been through the service department and that it was probably just that the sensor needed to be reset. We went inside to work with financing. Joe, the "general manager" came over and told us that the truck had transmission problems and was actually on the wholesale list. Yet, it was on the lot, on all of the marketing websites, and the salesmen were actively trying to sell it. It also had the sticker on the window indicating a full maintenance check. Joe then told us about a F150 that would be in our same price range. We drove it around the lot, and it immediately started making grinding noises. We went a little further and it started making a terrible squealing sound. A salesman out on the lot told us that it was the brakes where it had been sitting a while. It wasn't even when I was hitting the brakes. Joe told us that he would have it go back through the service department. We left at closing time to drive an hour and half back home. A complete evening wasted. The next day, I called to find out what was wrong with the F150. Joe told me that it was in the shop getting everything fixed. It needed new brakes, new brake pads, and new rotors. We told him we would be back up there the following day (Saturday) to come and take a look at it and hopefully take it home. We called Saturday morning to make sure that the truck was out of the shop and everything was fixed on it. Joe told me again that it was and everything was set for us to come up there. He said that he was actually present for the maintenance being done, and made sure that it was all fixed. We went up there and the salesman came straight out and brought us the keys to the truck to test drive. He told us that there was a metal rod that was broken off and was rubbing making the squealing noise. (Completely different story than Joe had told us). We test drove it and put it in 4 wheel drive. After taking it out of 4 wheel drive, the back end locked up. We brought it back and took the salesman with us to an adjacent parking lot to show him what was happening. He agreed that something was wrong. We took it back to the dealership and he went in to get Joe. Joe was short with us, ignored the salesman and got in the truck and drove it to the same parking lot. The back in locked up on him as well. He continued testing it out for a few more minutes and brought it back and told us that something was definitely wrong with it and it was getting worse. It was now locking up with out putting it in and back out of 4 wheel drive. He had no other vehicles that could work for us and had nothing to say about the enormous inconvenience this had been. When we told him that that this was a terrible experience, all he could say was that he understood. Time wasted in driving: 6 hours Time wasted at the dealership: 2 1/2 hours Miles driven: 292.8 The "general manager"/ owner/ inventory procurer has no basic business knowledge. The salesmen have no knowledge of the general mechanics of a car. The service department is clearly flawed when a vehicle goes through their department numerous times and put back on the lot with major mechanical failures. They are not fully inspecting vehicles when they get them in before putting them on their lot to sale. Not only was this a waste of time for my wife and I, but this was an enormous amount of time spent in the car for our children as well. More importantly than the waste of time, these people were willing to put my family at risk trying to sell us the 2 vehicles with major mechanical failures. I would not recommend anyone go to this dealership. In fact, I would recommend that this business be shut down. More

Scammers They are running a scam on their service jobs, always charging more for things that are not performed. For a simple oil change, you will pay at the en They are running a scam on their service jobs, always charging more for things that are not performed. For a simple oil change, you will pay at the end for other things that they didn't touch (tire rotation, fluid checks, etc). More