Morristown Ford

Shady dealership I had a family member purchase a 2015 ford in 2016 along with an extended warranty. The car was in the shop no less than 6 times for transmissions i I had a family member purchase a 2015 ford in 2016 along with an extended warranty. The car was in the shop no less than 6 times for transmissions issues. Finally it was decided that the transmission should be replaced. They were told because of the warranty there would be no cost to them. They brought their vehicle in, the mechanic then stated well theres water in the transmission which nullified the warranty. A transmission is a sealed unit, so the only way this could have happen was mechanic error ir the vehicle having been in a flood (which it was not unless this occurred prior to my family member purchasing it) They then proceeded to tell the owner thgat not only was it not covered but they would need to pay 600.00 for labor to get their vehicle back,in non working order. After some reasearch it was discovered that there are currently several class action law suits against for for faulty transmissions. No one from this family will ever purchase a vehicle from this dealership again. Buyer beware! More

Excellent Howard Rose went above and beyond. No hassle. Gained a lifetime costumer. Best car buying experience we have ever had. Will highly recommend to all ou Howard Rose went above and beyond. No hassle. Gained a lifetime costumer. Best car buying experience we have ever had. Will highly recommend to all our Friends and Family More

Michael Wilder went above and beyond. The price quoted was not deviated and the service was fantastic. Overall a great experience when just the opposite happens a went above and beyond. The price quoted was not deviated and the service was fantastic. Overall a great experience when just the opposite happens at so many other dealerships I have used in the past. More

These guys are scam artists So, I get this slick "scratch off" lotto-style flier from Morristown Ford. I looked it over and couldn't find anywhere that I had to buy a car to get So, I get this slick "scratch off" lotto-style flier from Morristown Ford. I looked it over and couldn't find anywhere that I had to buy a car to get the prizes. So, I have like $3100 in "winnings," on the various contests on their flier. One of them even says $500 cash.. it also says I get a $25 WalMart gift card.. $35 if I go on a test drive. Suffice to say, the whole thing was a scam.. because you don't get a thing. But better yet, they tried to sell me a minivan for $15,500.. when that very same minivan (listed by VIN number) was on their website for $9500. When I called them on it, they they played dumb, then admitted they were trying to fleece me. The shenanigans these guys pull, should be criminal. When they pull out a form that has 3 or 4 spots for you to "initial" before you agree to a price.. RUN. I feel sorry for anyone that goes in to this place thinking they are going to get a good deal. Believe me folks, there are honest dealers out there, you don't need to deal with these crooks. AVOID! More

Warranty They were amazing. Took care of all our needs. They best service we have received from any dealer. Michael Wilder also went above for us. They were amazing. Took care of all our needs. They best service we have received from any dealer. Michael Wilder also went above for us. More

Best Ford Dealer This is the 3rd ford we have bought from Morristown Ford and each time have been very satisfied with the experience. Our salesman Daron was great to This is the 3rd ford we have bought from Morristown Ford and each time have been very satisfied with the experience. Our salesman Daron was great to deal with and has completely earned our trust. We were late getting there due to work but Daron waited on us and stayed to make sure we were taken care of...we were in the form of a new Ford Explorer. Alex in finance was also excellent to deal with and thouroughly explained everything. We will be using Morristown Ford for our future Ford purchases. More

Outstanding service The service department is outstanding. Alex does a wonderful job in taking care of your vehicle. A lot better and above the sales department. Only pla The service department is outstanding. Alex does a wonderful job in taking care of your vehicle. A lot better and above the sales department. Only place that could figure out the problem I was having with my car. More

Service As always Alex knocked it out of the park . Turn car and headed back and ready in less than three hours. Thank you Alex and your associates for a gre As always Alex knocked it out of the park . Turn car and headed back and ready in less than three hours. Thank you Alex and your associates for a great job More

Great Service Service Department is exceptional!! Fast, friendly service and Michael Wilder service manager is a great guy. They explained the problem and fixed t Service Department is exceptional!! Fast, friendly service and Michael Wilder service manager is a great guy. They explained the problem and fixed the problem in a timely manner. More

Snakes Do not do business with this dealership ! I bought a brand new vehicle which they damaged before I took possession of they assured me they would fix a Do not do business with this dealership ! I bought a brand new vehicle which they damaged before I took possession of they assured me they would fix all damages then never answered phone calls and after multiple visits and broken promises they did not repair a thing! Once you sign papers they don’t care a lick if you got what you paid for they are snakes in the grass and totally unbusiness like! Terrible customer service and no respect for their customers or promises! More