Morristown Ford

Excellent Howard Rose went above and beyond. No hassle. Gained a lifetime costumer. Best car buying experience we have ever had. Will highly recommend to all ou Howard Rose went above and beyond. No hassle. Gained a lifetime costumer. Best car buying experience we have ever had. Will highly recommend to all our Friends and Family More

Michael Wilder went above and beyond. The price quoted was not deviated and the service was fantastic. Overall a great experience when just the opposite happens a went above and beyond. The price quoted was not deviated and the service was fantastic. Overall a great experience when just the opposite happens at so many other dealerships I have used in the past. More

These guys are scam artists So, I get this slick "scratch off" lotto-style flier from Morristown Ford. I looked it over and couldn't find anywhere that I had to buy a car to get So, I get this slick "scratch off" lotto-style flier from Morristown Ford. I looked it over and couldn't find anywhere that I had to buy a car to get the prizes. So, I have like $3100 in "winnings," on the various contests on their flier. One of them even says $500 cash.. it also says I get a $25 WalMart gift card.. $35 if I go on a test drive. Suffice to say, the whole thing was a scam.. because you don't get a thing. But better yet, they tried to sell me a minivan for $15,500.. when that very same minivan (listed by VIN number) was on their website for $9500. When I called them on it, they they played dumb, then admitted they were trying to fleece me. The shenanigans these guys pull, should be criminal. When they pull out a form that has 3 or 4 spots for you to "initial" before you agree to a price.. RUN. I feel sorry for anyone that goes in to this place thinking they are going to get a good deal. Believe me folks, there are honest dealers out there, you don't need to deal with these crooks. AVOID! More

Warranty They were amazing. Took care of all our needs. They best service we have received from any dealer. Michael Wilder also went above for us. They were amazing. Took care of all our needs. They best service we have received from any dealer. Michael Wilder also went above for us. More

Best Ford Dealer This is the 3rd ford we have bought from Morristown Ford and each time have been very satisfied with the experience. Our salesman Daron was great to This is the 3rd ford we have bought from Morristown Ford and each time have been very satisfied with the experience. Our salesman Daron was great to deal with and has completely earned our trust. We were late getting there due to work but Daron waited on us and stayed to make sure we were taken care of...we were in the form of a new Ford Explorer. Alex in finance was also excellent to deal with and thouroughly explained everything. We will be using Morristown Ford for our future Ford purchases. More

Outstanding service The service department is outstanding. Alex does a wonderful job in taking care of your vehicle. A lot better and above the sales department. Only pla The service department is outstanding. Alex does a wonderful job in taking care of your vehicle. A lot better and above the sales department. Only place that could figure out the problem I was having with my car. More

Service As always Alex knocked it out of the park . Turn car and headed back and ready in less than three hours. Thank you Alex and your associates for a gre As always Alex knocked it out of the park . Turn car and headed back and ready in less than three hours. Thank you Alex and your associates for a great job More

Great Service Service Department is exceptional!! Fast, friendly service and Michael Wilder service manager is a great guy. They explained the problem and fixed t Service Department is exceptional!! Fast, friendly service and Michael Wilder service manager is a great guy. They explained the problem and fixed the problem in a timely manner. More

Snakes Do not do business with this dealership ! I bought a brand new vehicle which they damaged before I took possession of they assured me they would fix a Do not do business with this dealership ! I bought a brand new vehicle which they damaged before I took possession of they assured me they would fix all damages then never answered phone calls and after multiple visits and broken promises they did not repair a thing! Once you sign papers they don’t care a lick if you got what you paid for they are snakes in the grass and totally unbusiness like! Terrible customer service and no respect for their customers or promises! More

Taken for a ride I recently purchased a 2001 Toyota 4runner from Morristown Ford. The vehicle had high mileage, but was a single owner, clean title, and the interior/ I recently purchased a 2001 Toyota 4runner from Morristown Ford. The vehicle had high mileage, but was a single owner, clean title, and the interior/exterior was in fantastic condition for its age. I emailed the dealership and was informed that the vehicle was “maintained well” and over the phone that it was in “great condition”. We came to an agreement on a price, barring any major problems after the test drive via email since I had to drive 2 hours to the dealership. I arrived at the dealership and examined the vehicle, everything looked great, including the engine and frame, except for a check engine light. I asked, and they agreed, to take it to an Autozone to assess the problem. It was a knock sensor code, and I thought it would still be worth the price to have that fixed. Otherwise, the vehicle seemed to drive well around town and I was not informed of any other problems. I payed for the vehicle and signed an expected As-is agreement for an older vehicle. I drove the 4runner home, and then drove it to work the next day. It seemed very underpowered, struggling to stay above 70 and got a very low 14 mpg. Upon showing the vehicle to a co-worker, we discovered a massive leak. Nearly the entire passenger side of the engine bay was covered in oil. It was pretty obvious that the engine bay had been wiped clean when I originally looked at it to hide a leak so large and quick forming. I took it to a Toyota specialist to assess the problem. They informed me that not only were the expected knock sensors bad, but that someone has “been in it and really messed things up”. The scissor gears were not properly loaded and had to be redone. The massive leak was from two valve cover gaskets that had to be replaced. The total bill was nearly 2 thousand. I contacted the dealership, hoping they would help me out with repairs or take the vehicle back. I was perfectly willing to pay the portion for the knock sensors that I knew were needing to be replaced. I was told by the General Manager (through a salesman) that I signed the as-is agreement and that they would do nothing to help the situation. They claimed that they didn’t assess the vehicle and were unaware of the major problems, even though this vehicle had been described to me as in “great condition” and was “well maintained”, went through the original trade in process to the dealer, was price assessed for online sale, and subsequently sold to me. Shame on me for putting my trust in the integrity of Morristown Ford, and shame on me for hoping their reputation would be important enough to them to help me fix a problem that was obviously known to them. More