Morristown Ford

97 Ford Explorer Intermittent Starting Problems Our problem had stumped local mechanics, leaving us stranded from time to time. The Service Dept diagnosed the problem and repaired it. They sis eve Our problem had stumped local mechanics, leaving us stranded from time to time. The Service Dept diagnosed the problem and repaired it. They sis everything they could to accommodate our schedule. Yes, they were expensive, but not nearly as expensive nor inconvenient as being stranded on a rural mountain road. More

They will charge with out consent. Diagnostics fees are reasonable but also questionable practice, and an old dealer trick, that is part of the service industry. It's like leaving no ti Diagnostics fees are reasonable but also questionable practice, and an old dealer trick, that is part of the service industry. It's like leaving no tip for bad service. These guys will hold keys if you don't pay. Even if you tell them do not do any Diagnostics then they do it anyway and will still charge. Bring your piggy bank with these guys seen two others clearly not needing service preformed while dealing with them. Changing oil on intervals is good idea and practice, but not required, they require it. I reckon a lot of that comes from ford. I know I am a Engineer that worked with the Q1 system and the Toyota TPS. Their is a major difference, thus why california is starting to change these laws about mechanics liens. As the manufacturing contractor I provided that service and did diagnostics free like everyone else. Most any one will quote for free these guys will not. More

Good Service I feel that everyone was courteous, and the service was good. Mark was very nice and also was the mechanic as well. Everyone was professional. I feel that everyone was courteous, and the service was good. Mark was very nice and also was the mechanic as well. Everyone was professional. More

Repair service I had a part failure on my 2018 F150 truck, Morristown Ford quickly ordered the new part. As soon as the part arrived the service department got me an I had a part failure on my 2018 F150 truck, Morristown Ford quickly ordered the new part. As soon as the part arrived the service department got me and out quick. Excellent service department!!!!! More

Quick service I needed my oil changed and called Morristown Ford they got me in the next day! I am new in the area and had to make a quick trip, called other Ford d I needed my oil changed and called Morristown Ford they got me in the next day! I am new in the area and had to make a quick trip, called other Ford dealers they had no time available. Found my new dealership for service! Thanks! More

Service Dept is the best Alex and all in Service Dept are the best. I have moved 10 times with my work and this is the best Service Dept I have ever used. They explain what Alex and all in Service Dept are the best. I have moved 10 times with my work and this is the best Service Dept I have ever used. They explain what you need, and always have everything done on time, every time. They make you feel important and are very polite, everyone in the service area and the cashiers. More

tranny recall on 2011 t-150 Alex and his crew have ALWAYS treated me like I was important and this time was no exception - they always explain what the issues are and complete t Alex and his crew have ALWAYS treated me like I was important and this time was no exception - they always explain what the issues are and complete the repairs in schedule More

Easy as pie! We used the dealership for normal maintenance on our Ford Edge and the experience was easy as pie! We made our appointment, drove in, spent some time We used the dealership for normal maintenance on our Ford Edge and the experience was easy as pie! We made our appointment, drove in, spent some time looking at the new cars, and since it was a cooler, rainy day, had a nice salesman explaining and demonstrating all the features of the new models. He was very knowledgeable and friendly and time passed quickly. After a tour of the new car showroom, we returned to the waiting area and after only a short wait, saw our car come out of service. The work had been done completely, the car checked completely, and I had a good feeling about the quality of the service. We paid up and left smiling. Now, if there was any one thing that would need improvement, it is the website appointment maker. I tried it and didn't have any luck, so I resorted to calling. The service manager was very apologetic about the website and very quickly got me an appointment that suited my needs. Just a minor bump and no real problem. But it would be nice to just do it online. Oh, I had a nice coupon they had sent me and it is always good to save money! More

I'll never buy from this dealership again They sold me a lemon. I bought a 2015 Ford Focus in 2017. The car had 35,000 miles on it at time of purchase. From the time of purchase until this mon They sold me a lemon. I bought a 2015 Ford Focus in 2017. The car had 35,000 miles on it at time of purchase. From the time of purchase until this month I had the clutch replaced no less that 4 times and the TCM replaced twice. I was told I needed a new transmission which would cost me between $2100-$2800. I told them that I had purchased the platinum extended warranty. They told me I had until I produced paper work. They told me that they had "accidentally" placed the warranty under another customer. Once that was fixed I was told yes the transmission is covered. I gave them the ok since it was covered. Well several days pass and I receive a call stating that the warranty is void because they "found water in the transmission" and I owe them $660 to put the faulty transmission back together and get my car back. When I asked how water got into a sealed transmission I was told "I don't know." I will never purchase another car from this dealership and if I can help it I'll never purchase another Ford. More

Shady dealership I had a family member purchase a 2015 ford in 2016 along with an extended warranty. The car was in the shop no less than 6 times for transmissions i I had a family member purchase a 2015 ford in 2016 along with an extended warranty. The car was in the shop no less than 6 times for transmissions issues. Finally it was decided that the transmission should be replaced. They were told because of the warranty there would be no cost to them. They brought their vehicle in, the mechanic then stated well theres water in the transmission which nullified the warranty. A transmission is a sealed unit, so the only way this could have happen was mechanic error ir the vehicle having been in a flood (which it was not unless this occurred prior to my family member purchasing it) They then proceeded to tell the owner thgat not only was it not covered but they would need to pay 600.00 for labor to get their vehicle back,in non working order. After some reasearch it was discovered that there are currently several class action law suits against for for faulty transmissions. No one from this family will ever purchase a vehicle from this dealership again. Buyer beware! More