Morristown Ford

Horrible service manager Andrew ! Don’t have a key made there they charge $225 for one key , access unlimited charges $90 for 2 keys . That way too high Don’t have a key made there they charge $225 for one key , access unlimited charges $90 for 2 keys . That way too high More

Friendly, helpful staff, good selection of vehicles. Manager was easy to work with. Overall good experience Manager was easy to work with. Overall good experience More

They were very helpful and did everything they could to please me. I am completely satisfied with this dealer. please me. I am completely satisfied with this dealer. More

Was told on the phone $75 to have a key made for my truck. Once I was at the dealership I was told $75 for key plus $150 for the service to program key. Ok but just to be sure before they took my truck truck. Once I was at the dealership I was told $75 for key plus $150 for the service to program key. Ok but just to be sure before they took my truck back I ask two more times total cost. Both times my husband and I were told $225 plus tax. Ok. Once the job was done my bill was $325 total. Ummmmm no I am not paying an extra $100 on top of the $255. The service guy Andrew Parkey lost his mind , snatched the bill out of my hand, ripped it up and told us to get out. And never come back . Ok !!! So this idiot kicked us out with our new key. Didn’t take the $225 plus tax I was willing to pay since that was the price HE quoted. But no Mr. Andrew Parkey had his temper tantrum and refused our money. Soooo I guess I should be happy. I can imagine he tried this stunt a lot but didn’t want the hassle of someone who refuses to get ripped off by jerk offs like this idiot. He cut his nose off to spite his face More

BEWARE CROOKS AND LIARS! !! We were lied to and on, stolen from $150.00 for a "diagnostic test" (due to andrew lying & refusing to do have the rear defrost repaired under the !! We were lied to and on, stolen from $150.00 for a "diagnostic test" (due to andrew lying & refusing to do have the rear defrost repaired under the warranty by a vendor that dealership uses to replace windows onsite; "any diagnostic testing would not be covered by warranty, only if the repairs for the testing are done would the test be covered by the warranty", we were NOT informed of this at all before & because it was made clear to them what was already known about the rear defrost, they knew it wasn't needed (they were told what the issue was at least twice before the appointment for that and other warranty work RECORDED CALL) service manager andrew refused to fix the warrantied item no explanation offered, he lied about not being able to fix the defrost in the rear window (only way to fix it is by replacing the window since the rear defrost is embedded in the window AND covered under warranty); they stole $100.00 additional from us by refusing to fix the covered item forcing us to take the vehicle somewhere else to be repaired causing another deductible, he lied about the $150 charge verbally & on the invoice (verified with the warranty company and clearly outlined by the warranty in writing); andrew lied about the General Manager greg layman not being in the building (even though we told him we just spoke to him; he refused to call him, we had to insist he reach out to the Greg Laymen to resolve this bogus charge and refusal to do the warranty work. Andrew tried to keep my sons' written warranty he provided when he bought his truck in; andrew went out of his way to tell us he was holding his truck unless fraudulent charge for a "diagnostic test on the rear defrost" was paid. The General Manager greg layman was clearly made aware of what was happening when I spoke to him; while my son was at the dealership trying to fairly & respectfully resolve this fraud & how he was being treated. During the second amicable conversation we had with greg layman about pointing out the obvious; he stated "they could have done the repair via a vendor and they do have one they use"; even though andrew the service manager said & wrote in the warranty company notes "they couldn't repair the issue and they were sending the customer to a glass shop". To add further insult; when greg layman was speaking with me on the phone he "was on my side" when he finally went to the service area & saw my son his entire attitude changed and then refused to correct the fraudulent charge for the "diagnostic test" and/or admit andrews' choices of not offering to use an onsite vendor to repair the warrantied issue, for not being upfront and honest about why was he trying to charge a fee that would be covered if they did the repair as they were able to; that he lied about not being told the rear window had to be replaced because of the defrost being built in (shouldn't have had to tell him that) & that we already had shared information the window NOT the wires, switch or module was the problem, & that he refused to enlist the help of the general manager as the customer initially requested was not our issue to have to deal with. The only thing different about what greg layman knew from our phone call with him til seeing my son in person was just that, HE SAW MY SON IN PERSON and from that point on refused to correct his service managers foolishness. ON TOP OF EVERYTHING, after my son was forced to pay the fraudulent charges to get his truck & leave the dealership (my 81 year old wheelchair bond mother was stuck in the parking lot waiting for my son the entire time); andrew called my sons' phone to threaten and try to intimidate him by saying "he & the general manager are telling him if any of the charges are disputed or don't go through, they are charging that as refusal of service". Andrew stated 'the GM greg layman wouldn't call himself but he was calling instead". This is clear intentional thievery, deceit, fraud, & corruption! More

Great group of salesmen and finance was easy and quick! Second car bought in two years and my trade in was above what I asked. Definitely recommend seeing them! Second car bought in two years and my trade in was above what I asked. Definitely recommend seeing them! More

This dealership is rude and dishonest. They treat single women like they are stupid. I attempted to negotiate a deal and was told that the Kelly Blue Book fair purchase price was a lie a They treat single women like they are stupid. I attempted to negotiate a deal and was told that the Kelly Blue Book fair purchase price was a lie and they would not take anything less than the full price, even though it was well over the fair purchase price. I was treated with rudeness and disrespect because I refused to let them price gouge me. Stay away from them at all costs! More

Very nice at first, but big not honest and very racist. Expecially with residents here leagely from ukraine. Expecially with residents here leagely from ukraine. More

Great dealership and service department. I’ve recently ordered and purchased a Bronco from them and it was a great experience. I’ve also used their service department for years and wouldn’t I’ve recently ordered and purchased a Bronco from them and it was a great experience. I’ve also used their service department for years and wouldn’t take my Fords any where else. More

Great people to work with as you go through the process. Had what I was looking for in a truck. Got in and out with finance department. Very professional. Had what I was looking for in a truck. Got in and out with finance department. Very professional. More