Morris Smith Ford of Leavenworth - Service Center

Great work by the body shop - BUT - really poor customer service. Recently had Zeck Body Shop complete a significant repair to my SUV's front end. Work looked great and I was initially very happy. Unfort service. Recently had Zeck Body Shop complete a significant repair to my SUV's front end. Work looked great and I was initially very happy. Unfortunately, later there were some issues with the work and when I attempted to address them with the Body Shop I was told that not only was the problem not attributable to Zeck but that I was completely wrong about the issue. There was absolutely zero interest in seriously considering my concerns; further discussion with the Body Shop manager initially resulted in the same answer from them - could not be there fault I was wrong about the issue. After significant explanations the management finally agreed that it was possible that they had made the mistake and that they would replace the damaged part. Unfortunately this came after nearly 40 minutes of conversation. I feel quite sorry that my initial very positive impression of Zeck has been completely changed - quite disappointed in their approach to customer service. More

My husband & I had purchased our 2007 Ford 500 from Danny Zeck over 5 years ago, but it broke down on my way to work last month. All of the sudden something broke & it would not run right. So, I had it Danny Zeck over 5 years ago, but it broke down on my way to work last month. All of the sudden something broke & it would not run right. So, I had it towed to a shop, who told me I blew my motor. I then had it towed home as I did not believe that my motor was blown. We called the dealership & they came & picked it up THAT day, checked it out & turns out that it was the timing chain. Although very uncommon for a car to throw a timing chain, it did just that. Well we decided to trade it in instead, so we worked with Jake on looking at cars. He was so patient with us as we looked at several different styles. We decided on a car and went thru the loan process with Dave, who also helped us to get an extended warranty that would cover things like the timing chain. It sure brought piece of mind to our new but used purchase, especially since we had a fairly new car that had such an unusual issue. They took good care of us & we will be back if we decide to get another vehicle. THANKS JAKE!! More

Zeck Ford is the only dealership/service center I will go to while living in MO/KS area for my vehicle needs. There's no "games" and they are always trying their best to work with me. Especially the service to while living in MO/KS area for my vehicle needs. There's no "games" and they are always trying their best to work with me. Especially the service center who does quality work at affordable price. I have gone to them on (4) occasions now and will go again hands down. On top of that, Military are constantly being watched by dealerships to try to play their games on unsuspecting privates. These guys don't play that, Anyone I have ever heard referring to Zeck Ford has only been positive feedback, Regarding Sales or Service. More

So I wrote a review a couple of weeks ago in regards to our F150 that we had bought used and the nightmare has not stopped since then. We went to take it off the lot and noticed a large issue that had occu our F150 that we had bought used and the nightmare has not stopped since then. We went to take it off the lot and noticed a large issue that had occured somewhere between us bringing it back from a test drive and them handing us the keys (most likely the car wash). The broken bug shield not only scraped and scratched everything from the fender to the grill it was now missing a 12" piece. After several hours of arguing with multiple different people it was finally agreed that they would fix it. They did fix the fender and the bug guard but "buffed" out the grill which left ugly bubbles and it certainly is not the way we signed for it. It took them a week to fix the issues that they said would be done in two days. They did give us a rental Focus which i wouldn't say is a replacement for the fact that we just bought a truck but we went along with it. We have now officially had our truck for a week back and everything is fixed. Well, now we got the title and went to go title the truck and were told it was double what the dealership had told us. The dealership said it shouldn't be that much, but unfortunately we can't argue with the state of missouri. Twice I was told by individual's in the finance department that I was wrong and the dmv was wrong but that is only because they clearly dont know. You do not get to just not pay local taxes as they showed us on the computer while purchasing the car, that only happens if you dont live within the city limits. Then we see that they had included a check with our title and come to find out financed us for the misquoted tax price even after we asked them not to. So now we are being taxed on that amount as well. I am clearly not happy with the service and "two-faced" talk that I get now that I have signed for the truck. If I wanted to be pushed around and talked down to I would have gone to a dealership that wasn't 45 minutes from home. Especially considering their "BLUE OVAL" satisfaction guarantee. I am not satisfied. More

I did not expect that kind of service. Emmanuel Bradley, my service advisor was very friendly, fast, and professional. The works fuel package service has low cost, and make you feel safe. Altogether, it to my service advisor was very friendly, fast, and professional. The works fuel package service has low cost, and make you feel safe. Altogether, it took less than 45 minutes. I would do my next service on Zeck Ford, and will recommend them to my friends. More