Morris Smith Ford of Leavenworth - Service Center

Great Service Department!! Fast, Friendly and Professional My 2016 had an issue on the way home and the check engine light came on. I work in Leavenworth but live in Belton (a 45 mile drive). I made it to th My 2016 had an issue on the way home and the check engine light came on. I work in Leavenworth but live in Belton (a 45 mile drive). I made it to the dealership at approx. 5pm with no appointment and although they were busy giving other customers back their vehicles, someone quickly asked my what my car was doing and had a computer hooked up in less than 5 minutes. They quickly narrowed the problem down to the electronic throttle body and had me wait in the lounge while they checked on part availability. It only took about 5 more minutes and they called me back up and let me know that the part would take a day or two but had my loaner car backed up to the entrance and cooling off already. A quick exchange of information and I was on my way home in about 15 minutes total from the time I walked into the department for help. GREAT SERVICE. Many helped but I mainly dealt with Mike and Zeck has a life long customer. More

Return Customer WOW!!! This is why we keep coming back to Zeck Ford. We recently bought a used truck from Ryan Banks at Zeck Ford. Along the way we encountered a few WOW!!! This is why we keep coming back to Zeck Ford. We recently bought a used truck from Ryan Banks at Zeck Ford. Along the way we encountered a few problems and had to take the truck back up to the dealership. Thanks to Ryan and Tom in Service, everything is being taken care of at no added expense to us. Once again, Ryan has come thru for us. Zeck Ford-Make sure you keep these two guys. They are a great team and we are totally satisfied with the work and the help we got with our truck. It's not everyday you run into people at a dealership that goes above and beyond to make sure customers are satisfied. We also want to give a shout out to Danny in Service for working with us on our Escape. We have been using Zeck for almost 30 years for service and new vehicles. Danny has always come thru for us. Thanks Zeck Ford! More

Grand Slam Great Service 28 July, 2017 Mr. Zeck and the Ford Team, The Kidders want to think the local Ford Team for standing behind your world class vehicles. As Forres 28 July, 2017 Mr. Zeck and the Ford Team, The Kidders want to think the local Ford Team for standing behind your world class vehicles. As Forrest Gump once said, “S*** Happens.” We were stunned when our brand new 2017 Ford Escape with 2400 miles suddenly went to the limp mode. Everybody from our great salesman, Mr. Rick Mears, to my service manager, Mr. Danny Scanlon. Mr Scanlon set up an appointment and provided a loaner car at no cost immediately. What impressed me was that the Zeck Ford Dealership was empowered to make prudent, timely decision to support the customer. Mr. Jace Grabouski realized that although Ford would figure out the problem, it would not be within a reasonable time. He called Mrs. Kidder and said, “Come pick out your new car.” The Zeck Motor Company FORD TEAM stepped up to the plate and hit a GRAND SLAM! Well done. The Kidders will keep doing business with this great company. We have bought nearly a quarter of a million dollars of vehicles at this dealership, there is no reason for us to change that. Karen and Bill Kidder More

Good Car Experience! Eddie was a wonderful sales man and made the process easy and straight forward! This was my first car buying experience, Deck made it simple Eddie was a wonderful sales man and made the process easy and straight forward! This was my first car buying experience, Deck made it simple More

All but one thing The quick lane service guys, in the garage, are extremely loud whether they are just working or even arguing which happened. Their foul language and l The quick lane service guys, in the garage, are extremely loud whether they are just working or even arguing which happened. Their foul language and loud music can be heard easily in the waiting area. Not a pleasant visit if you just want a peaceful quiet wait. Service people are great! More

Service department highly unprofessional I continue to be disappointed with the Zeck Ford. I have purchased two vehicles form Zeck Ford and brought several vehicles in for various services o I continue to be disappointed with the Zeck Ford. I have purchased two vehicles form Zeck Ford and brought several vehicles in for various services over the last few years. Unfortunately my most recent buying experience was less than enjoyable and my last two visits to the service center have been extremely frustrating. Most recently, I scheduled an appointment, on-line, to have my brakes checked as they were making noise. I intentionally scheduled the appointment for early in the day (7:00 AM) believing that if I needed any work done the problem would be identified early and there would be a good chance that any additional work would be completed by the end of the day. I dropped my vehicle off, with the Service Manager the evening prior and explained that I just needed my brakes checked as they were making noise. He suggested that I also get my tires rotated (not sure how he determined this requirement). The following day, after not hearing anything regarding my vehicle, I called the service center at approximately 4:00 PM and asked the Service Advisor for the status of my vehicle. He said he was not sure but he could see it on the lift with all four wheels off and would call me right back with the status. Approximately 30 minutes later, the Service Advisor called me back and said they would need to turn the rotors, or something to that affect, to determine if I needed new brake pads. The service advisor explained that this might take several hours and that they would not be able to complete the work that day. It appeared to me that in spite of having a 7:00 AM appointment, my vehicle was not even looked at until late in the day and they would not even be able to determine if I had a brake problem until the following day. I then contacted the Service Manager to express my concern and this resulted in him telling me how busy they were and giving me a condescending lecture on the challenges associated mechanical diagnosing mechanical problems. The following day, around noon, I received a call from the Service Advisor notifying me that my vehicle was done and that I owed $329.00 for new front and rear brake pads. Up until this point, I had not been informed that I needed new brake pads and I did not authorize the work. As I stated my experiences with Zeck Ford, and in particular their service department has been disappointing. Unfortunately, this less than professional behavior is a function of what the local market is willing to tolerate and what the dealership is able to get away with. I am a big fan of supporting local business but in the future will gladly travel a few extra miles for better service. More

Service Did Not Earn Our Loyalty The sales experience was decent, even pleasant, which for someone dreading car purchasing is remarkable. Sloan was great to work with! Unfortunate The sales experience was decent, even pleasant, which for someone dreading car purchasing is remarkable. Sloan was great to work with! Unfortunately, it was the service-end where we were disappointed. My mom brought her vehicle in from out of town for routine oil change, etc., and had a list of 5 small electronics issues or questions. They were able to get one fixed at her oil change (a new key fob), but after 3 hours, had her reschedule to come back for the rest. Reasonable. On visit two the vehicle was dropped off and a loaner given. Unfortunately this still requires multiple trips to Leavenworth. She dealt with Amanda both over the phone and in person. Amanda was disrespectful, insulting, and plain unhelpful. One issue had to do with the low-fuel light not coming on, which she had told them about at the first visit. They told her at the second visit that they could not "verify there was a problem" because she was not nearly out of gas. She was told to come back a third time when she was nearly out of gas. 1)You don't believe her that there is a problem? 2)That could have been mentioned at the first visit! The second issue was that the tire-pressure indicator light has been coming on and off despite adequate tire pressure. What was Amanda's response? "Your tire pressure is fine." The next issue was that the garage door opener lights come on, but we cannot get it programmed. My mom always reads every manual cover-to-cover. Then my husband and I both tried to help on multiple occasions, reading that section of the manual repeatedly, to no avail. The lights turn on but the door does not open. Amanda's response: "Read your owner's manual. The lights come on." The fourth had to do with getting a code for the vehicle. As before, this was not resolved. Amanda then told her that they were done with her vehicle and that she could come pick it up. When she arrived to do so, she expressed that after making the drive to the dealership 3 times, the issues had not been resolved, and let Amanda know that she had been disappointed with the manner in which she was treated. Nothing was offered to attempt to correct the experience, therefore she said she would not be coming back again. On the way out, the mechanic then YELLED at my mother, THE CUSTOMER, in the parking lot. Between my mom, my husband and I, we were in the market for 3 new vehicles. We have purchased one from Zeck, one from another dealer (only because they had exactly what we wanted when Zeck did not), and are still in the market for the third, for which I'd been watching the website for. After this, we will not be bringing our business back and will be encouraging our family and friends to follow suit. More

Shaky at first. Great ending! Bought 2013 Focus. Clutch slipping when arrived home. Zech sent rental, exchanged vehicles, fixed problem, returned car. Under warranty. Works like ne Bought 2013 Focus. Clutch slipping when arrived home. Zech sent rental, exchanged vehicles, fixed problem, returned car. Under warranty. Works like new! Great service department. More

Best Salesperson Ever! Clint Phillips is the best ever! He was very kind, helpful, and never pushy! He went above and beyond to even see if the car I was getting had another Clint Phillips is the best ever! He was very kind, helpful, and never pushy! He went above and beyond to even see if the car I was getting had another key and ith did! I walked out with a car today! More

Tire appointment I called at about 9AM and made a 4:00 appointment to have 2 tires installed. I arrived a little early (10 minutes or so) and checked in. I waited un I called at about 9AM and made a 4:00 appointment to have 2 tires installed. I arrived a little early (10 minutes or so) and checked in. I waited until 4:20 before the car was ever moved from the front lot. At 4:50, I was told that it would be at least another 30 minutes before it would be finished because "we only have one machine, and they are jumping back-and-forth between vehicles". I explained to him that I made an appointment for this work to be done. His explanation was that "Well, we do walk-ins, too!" and he walked away. Finally at about 5:15, my car was ready. Your dealership has lost my business, partly because of this incident, and partly because you severely over-charge for tires. I will be taking my business elsewhere from now on. Cliff Packard More