Morris Smith Ford of Leavenworth - Service Center

They have the worst service center I had them fix my explorer that cost 1,200.00 there work just cost me 3,000.00 and noone will return my call. I had them fix my explorer that cost 1,200.00 there work just cost me 3,000.00 and noone will return my call. More

Service Department I have taken my 2014 Ford Escape to Danny Zeck Ford on 3 different occasions for the same issue. My rear door panels have come off and caught on the I have taken my 2014 Ford Escape to Danny Zeck Ford on 3 different occasions for the same issue. My rear door panels have come off and caught on the inner lip of the doors. This makes the doors unable to open either from inside or out. On the first trip both rear doors stuck and I was told the clips where changed and included in a recall.....Great they worked fine until approx. 6 months down the road and they did it again. I took my car in again to have them repaired along with 100K servicing. After being charged $500 for 100K servicing which included $12 charge for labor on the doors(No explanation on that) they worked again for approx. 6 months at which time the drivers rear door stuck shut again...today I take it in for an oil change and explain the door is stuck again...They fixed it (so said). I get home and 3 hours later the door panel is off again. I go back to the dealership and talk to the serviceman that supposedly took the heal of his hand and pounded on the clips (a second time because he said that is how he fixed it earlier) Me, Not understanding why he seemed to think he fixed it, tell him it is obviously not fixed. At which time he retreats to his office to look up options on fixing the door panels for a 4th time....10 minutes later he comes to me and tells me I have two options...pay $46 for new clips (not including labor) or I could purchase new door panels and clips for approx $450 each. At that moment I informed him WHY IN xxxx would I pay them to fix something they supposedly fixed 3 times already! I left and took my car to another local Auto Repair Shop. The owner of that shop pointed out that the passenger side panel had been Epoxied with a type that swells in Heat and is separating my panel from my door....Not to mention we can now no longer get the door panel off with serious damage to it not to mention this epoxy could affect my electrical system in the door if it gets hot enough in the car (People I live in Kansas). Also the drivers side rear door has stripped clips still in the holes and broken ones still on the door panel (this would explain why hitting them with the heal of your hand does not work). I have been burned by Zeck too many times....I am going to try to contact service manager direct and Ford direct....I would not let my grandson take his toy car to Danny Zeck...We will see if they do anything to actually fix my doors....I hope they do but not to sure I will get anywhere. More

Car purchase Sage Herrera was a great salesman. He answered all our questions, has a great personality and easy to work with. The car we wanted had an issue, he Sage Herrera was a great salesman. He answered all our questions, has a great personality and easy to work with. The car we wanted had an issue, he got it to the service department, after some time, figured out what it needed, and they said it will take a day or two to fix. We asked if they have a loaner we could borrow, he said of course, got us a nice Fusion. When our new vehicle is ready , they will bring to me and take the loaner. I don't even have to take my time to go back and get it! The only thing that was a draw back is Mike Gardner was pushy about wanting us to buy the extended warranty. He wouldn't take my husband saying no. But we didn't. Otherwise, the visit was to our liking and will recommend to others! More

Will never buy or service a car here again Jeff Bowlin sold me a 2014 Ford Focus in August 2018. I was informed it was a lemon buyback due to transmission problems, given 2 packets of informati Jeff Bowlin sold me a 2014 Ford Focus in August 2018. I was informed it was a lemon buyback due to transmission problems, given 2 packets of information about 14MO1 and 14MO2 customer satisfaction programs for the transmission, and told to give them a call if I ever experienced any issues. Not 4 months later my clutches go bad, and the car starts shuddering upon acceleration. No problem, I thought, I've got paper work and am covered for this. I set up a service appointment and explain the problem, the service rep (Julie) informs me that it is most likely the normal operating functions of the car and that there is nothing wrong with it. I adamantly refuted and said It required a service appointment. Upon dropping my car off at 7 am for an oil change, transmission inspection, and for them to fix my heated seat (they claimed it worked when I bought the car but it didnt-- i called back a week later and they said they would fix it free of charge), I was told I would receive a call shortly about my clutches. 5:30 PM rolls around and I had not received a phone call, so I called them. Julie, my service representative, says that she has been looking for the paperwork about my warranty and that my oil change was finished this morning. I will never understand why my car sat there for 8 hours, and no one ever called me to tell me they were having trouble verifying my warranty. Julie says she'll get it figured out and will call me tomorrow. Next morning I get a phone call saying I will have to pay for the clutches, they arent under warranty. I have the paperwork in my hand saying Ford will fix the issue. I try explaining that to Julie, and I am told that I will have to come into the dealership just to show them the paperwork. The same paperwork that they gave me when they sold me the car. I go into the dealership with the 14MO1 customer satisfaction program paperwork, as well as the RAV warranty paperwork (they were stapled together). I show them all of the paperwork I have, and Jace, the sales manager, comes out to talk to me and explains that I am not covered, the previous owner was. This is obviously super frustrating, as I was given the paperwork when I bought the car, and told I was covered. His explanation was that I "should never have been given this paperwork." After telling him that I no longer want the car if that is the case, he makes an effort to rectify the situation, saying he will call corporate in the morning and get it figured out. After leaving, I get home and read every ounce of information- and realize that they completely lied to me. The 14MO1 customer satisfaction paperwork literally says "please forward to future owners". I was absolutely covered by this program, it did not matter that someone owned the car before me. After confronting Jace about that, his response was that he 'was referring to the RAV warranty, not the 14MO1." Okay, so why did no one say anything about the paperwork I had in my hand?--The paperwork which clearly stated I was covered? Jace and Julie talked me in and out of circles, confusing me more and more, while not doing anything to validate the fact I had paperwork in my hand which says they will fix my transmission. 4 days after I dropped my car off, they finally got everything worked out with corporate and agreed to fix my clutches. Yay! Even though that should have already happened.. Then, when I go to speak to Julie about my heated seat and oil change, she was ridiculously rude. Did not make eye contact with me. Only 'yes' or 'no' or head nods. She told me it would cost $400 to fix my heated seat. I tried explaining that this was something they agreed to fix for me at no cost months ago, she literally *shrugged.* I asked her if I need to speak to Jace, she shrugged again. She clearly has no respect for her clients, especially when she was the one in the wrong. The funny part? When we got home and checked the heated seat connector, all that was needed was to reconnect a wire that had fallen out. They tried to charge me $400 to reconnect a wire. Mike, the service man, was great however. He did everything he could to validate my concerns. I will certainly never be going back here, but if I did, it would only be to say hi to Mike. If I hadnt threatened to call corporate myself, threatened lawyers, or said I wanted to return the car, I guarantee these people never would have done a thing to help me. All in all, im thankful they took responsibility for their mistakes and fixed the car like they should have done in the first place, but it was a terrible and frustrating experience that I would wish upon no one. More

AWFUL SERVICE I bought my vehicle 2016 Ford Escape in March 2018. I took it in due to not having heat from the vents and the transmission jerking when shifting. Aft I bought my vehicle 2016 Ford Escape in March 2018. I took it in due to not having heat from the vents and the transmission jerking when shifting. After 2 weeks i got a hold of them and they informed me that they had had my invoice on fixing the heat since the Friday before and didn't call me. I told them not to fix due to lack of funds. I picked it up today and it was completely frosted on the inside of my vehicle. When i asked about it they said "oh we must have left a window down". I asked " for three weeks?" And all i got was" yeah sorry". They did not even look at the transmission for any issues . They only looked at the heat issue and that part wasn't under warranty but the transmission is. I suggest buying and servicing elsewhere. More