Morris Smith Ford of Leavenworth - Service Center

This dealership and their service department is a joke. We brought our Explorer in that we had originally purchased here for multiple recalls and some other basic services in mid July. One of the recalls w We brought our Explorer in that we had originally purchased here for multiple recalls and some other basic services in mid July. One of the recalls was the exterior A-pillar trim. Without having replacement parts on hand, they pulled the A-pillar trim knowing that 90% of the time (they admitted this) that the trim will break. They also "lost" my car several times over following few weeks as I tried to get updates on the various service items needing to be completed. By mid August I was finally able to get my car back. No loaner car, no apologies. And to top it off the A-pillar trim still wasn't available, so I had to drive off with a car that looks like ghetto trash. I was told "late October" for replacements to come in and they would call. It's now the end of October and I had to call them for an update. I'm now being told end of 2024 or early 2025 for the parts to come in and I'll have to drive around looking like trash until then. This dealership was already bad under Zeck, and now it's a complete mess. Don't buy from this dealer, and if for some reason you do I recommend avoiding their service group entirely. More

Robert and his co workers did an excellent job on getting me to purchase my new truck me to purchase my new truck More

The lobby was clean and organized I knew where to go to ask questions and everyone was friendly ask questions and everyone was friendly More

Ellie was very helpful and knowledgeable. Super friendly and super helpful. Would definitely recommend to assist with your buying needs. Excellent service. 5 out of 5. and super helpful. Would definitely recommend to assist with your buying needs. Excellent service. 5 out of 5. More

I will never ever purchase a vehicle from Zeck Ford again. We purchased a 2017 Ford Explorer that has been in service more in the 60 days than we have had it. There are $2,000 worth of repairs that the again. We purchased a 2017 Ford Explorer that has been in service more in the 60 days than we have had it. There are $2,000 worth of repairs that they won’t fix a week after our purchase. They are waiting for the OK from a manager who’s on vacation. They sell bad used vehicles and won’t back them. More

Sage took great care of us. It took us a few months to find exactly what we were looking for and he was very kind and patient with us. Never once did we feel pressured to buy. We are super excited to fi find exactly what we were looking for and he was very kind and patient with us. Never once did we feel pressured to buy. We are super excited to find our family SUV and very happy to have found it at our local dealership! Thank you Sage! Great job! More

Good experience took a little longer than expected , but they where extremely busy late on a Saturday. We had been to this dealership for oil changes before after relocating from New Mexico. Always busy. they where extremely busy late on a Saturday. We had been to this dealership for oil changes before after relocating from New Mexico. Always busy. More

I had a great experience purchasing my 2019 Expedition from Ryan O’Donnell at Zeck Ford! Ryan and his brother Richie provided me with great customer service - going above and beyond while making my buying from Ryan O’Donnell at Zeck Ford! Ryan and his brother Richie provided me with great customer service - going above and beyond while making my buying process fun & easy. I highly recommend visiting Ryan at Zeck Ford! More