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Morris Smith Ford of Leavenworth
Leavenworth, KS
9,389 Reviews
Our Dealership Mission Statement:
The success of our company begins and ends with employee and customer satisfaction. We are dedicated to treating all co-workers and customers with courtesy and respect. We will maintain leadership in our profession with knowledge, enthusiasm, integrity and team work.
The above Mission Statement is very true of our dealership; the employees of Morris Smith Ford of Leavenworth are always here to lend a helping hand and go that extra mile for an extra smile! We want every customer to leave not only happy about the vehicle they purchased but also about the great car buying experience they had.
Here at Morris Smith Ford in Leavenworth, KS we not only believe in treating every customer special, we practice it as well. Our goal here is to make you feel comfortable while you are purchasing your New or Pre-Owned vehicle. For years, having to go purchase a vehicle has been a somewhat dreadful experience at many different dealerships all across the country; however, right here in Leavenworth, KS at Morris Smith Ford of Leavenworth we believe in making the car buying experience as easy & enjoyable as possible. We want to make sure the vehicle you purchase is the right vehicle for you and your family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 6:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 9,389 reviews
June 19, 2018
Great Experience We purchased a new to us vehicle and it was a great no-hassle experience. Wonderful and knowledgeable staff, no pressure, helpful, considerate. I woul We purchased a new to us vehicle and it was a great no-hassle experience. Wonderful and knowledgeable staff, no pressure, helpful, considerate. I would DEFINITELY recommend our personal shopper Steve Courter. More
by RBD_821
Employees Worked With
June 19, 2018
Miserable There were several things that all went into making it a poor experience. The dealership was cluttered and chaotic. People were everywhere but no o There were several things that all went into making it a poor experience. The dealership was cluttered and chaotic. People were everywhere but no one was available to help and the rep I scheduled a meeting with was 15 minutes late and had to be pages/called by several people before showing up. The schedule is on the television screen with my name and the time. How hard is it to meet that schedule? The sales rep seemed disinterested. This could have been due to the no commission based sales policy. However I felt like it didn’t really matter to him whether I bought the car or not. The sales rep assigned to me was also working with another couple so I was made to wait for a long time at a place 90 miles from where I lived. I spent a total of 6 hours at the dealership and maybe 2 of those hours I was actually working with the sales rep or finance rep. The other 4 I was sitting at a table with my free bottle of water. This entire time I was able to watch several reps and managers just sitting or standing with nothing to do and talking to eachother. The price was set. I much prefer the autonomy of a sales team to bargain with the customer. It is a more enjoyable experience and allows me to look at cars within my budget and work with the team on finding a price that is best. With the price set like it was, I could have just purchased a car online and not even bothered coming in. There was and still is some buffing compound under the hood of my car. The fact that it was played off as a joke when I brought up my concern is a little alarming. It was said that the team sometimes forgets and must have left it under the hood when they closed it. What else does the team forget about? Where is the quality control? Did they tighten all the screws in the car or is my engine block going to fall out in a few miles? That is a major concern. I am purchasing a vehicle that is not cheap. The only reason I still bought it is because I purchased the extended warranty to cover in case your team did forget about something more important than buffing compound. A $500 titling gee. I’ve purchased several vehicles without ever having a titling fee this expensive. Maybe you should include that on the price before I drive 90 miles to go see the vehicle. The gas tank was empty. I had to fill up as soon as I left the dealership because my tank was empty. Who does that to a customer? It was very disappointing. Overall I was disappointed and I will most likely not recommend your dealership to anyone. I have already had friends and family ask me about the experience. I do plan on writing online reviews as well. Maybe I am just one out of 100 customers with this experience but I am still a customer. Having worked in customer service myself I can see that your dealership doesn’t really care about much and I am surprised that you even exist. More
by GuyMustang
Employees Worked With
Fran Weis, Kyle Chmidling
June 18, 2018
Hunter Martin is awesome Hunter Martin and the finance team was amazing. Hunter wasn’t pushy and he listened to what we were saying and helped us get the best deal possible. S Hunter Martin and the finance team was amazing. Hunter wasn’t pushy and he listened to what we were saying and helped us get the best deal possible. Super happy and would recommend Zeck Ford and Hunter Martin to anyone. More
by JLS
Employees Worked With
Hunter Martin
June 18, 2018
Car selling scam I bought a car near the end of the month, on the 27th. 4 days later, I called the sales person and told him of all the problems it had. He laughed at I bought a car near the end of the month, on the 27th. 4 days later, I called the sales person and told him of all the problems it had. He laughed at me but scheduled it for service. They couldn't get it in until the 11th. I dropped it off and told them I was going out of town, they could keep it until I returned. Now, as of the 18th, my car has not been looked at and they don't know when they will. They did call me to pick up the title, which was nice but... with what?? My daughter's scooter? So, in 21 days of owning a vehicle from them. Recognized problems day 1, called concerned day 4, long wait for service appointment day 14, still no car day 21. Payment is higher then I said budget could afford, bullied into running my credit after I told them I already had approval, too long and drawn out process for paperwork with a pre-approval. I knew I should have gone to tried and true dealership, but I wanted a hybrid. They had a good deal. The trick to saving all that money on gas, they sell you a lemon and don't fix it. So then you have to rent a car 21 days after purchase, to get to work, to make the first payment on a car you don't have, all because you bought one from Zeck's. Don't have the same regrets... I want my trade-in back. More
by Jordan06
June 18, 2018
Customer experience I had an awesome car buying experience at Zeck Ford. If your in the market for a new or used vehicle please go see Payton. He will truly take care of I had an awesome car buying experience at Zeck Ford. If your in the market for a new or used vehicle please go see Payton. He will truly take care of his customers to the end of the earth. He actually cares unlike some other salesman who just care about the money. They gave me a fantastic deal on my car and I absolutely love it. They replaced the battery for me before I even got there because it wasn't running right when they first checked it. I couldn't ask for a better sales experience. If Payton is still there when I need my next vehicle I definitely know where I'm going! Also Fran the sales manager was awesome to work with. He was very nice and friendly and had no problems at all. The finance guy was awesome as well. We were in and out right away. It was one of the best car buying experiences ever! More
by Kourtneylee50
Employees Worked With
Fran Weis, Payton Meek
June 17, 2018
Buying a new car is often a scary process! I purchased a vehicle from JT Thurston & it was a great experience! JT made me feel very comfortable with my vehicle choice & got me the best deal pos I purchased a vehicle from JT Thurston & it was a great experience! JT made me feel very comfortable with my vehicle choice & got me the best deal possible! He did a great job! More
by Crystal
Employees Worked With
JT Thurston
June 17, 2018
Great service Travis was a very nice and knowledgeable sales consultant as well as very friendly and easy to get along with. He understands the process of buying a Travis was a very nice and knowledgeable sales consultant as well as very friendly and easy to get along with. He understands the process of buying a new car and my dad and I put him to the test, but he responded very well and very quickly and knowledgeably. Overall the experience with Zeck was great! Only thing. Was the wait time was a little long, but that was expected as they were pretty busy. All in all great friendly staff and great prices and service as well! Would absolutely recommend them to anyone looking for a new car! We drove from hays and it was well worth it More
by L_bigge
Employees Worked With
Travis Grogan
June 17, 2018
Excellent Service!!!!!! JT was awesome to deal with. He made the experience very easy and non-stressful. We bought a trade-in that had just come in and hadn't gone through th JT was awesome to deal with. He made the experience very easy and non-stressful. We bought a trade-in that had just come in and hadn't gone through their reconditioning process yet. He was checking everything in the vehicle with us to make sure it was working correctly and made sure things got fixed that we inquired about. Paperwork was easy to complete too. JT's co-workers also spoke highly of him when I came in to pick up our vehicle and he couldn't help me immediately due to helping another customer. He did a wonderful job helping us purchase our truck which we are like little kids with a new toy. WE LOVE OUR TRUCK!!!! NO BUYERS REMORSE!!!!!!! Keep up the GREAT WORK, JT and Zeck Ford...... We will be back for future purchases... More
by LoveMyTruck:)
Employees Worked With
JT Thurston
June 16, 2018
Great Service Kyle was great to work with! He was very responsive and worked very hard to try and locate a very specific vehicle for me! Thanks for the help! Kyle was great to work with! He was very responsive and worked very hard to try and locate a very specific vehicle for me! Thanks for the help! More
by Flyguyjp1
Employees Worked With
Kyle Anderson
June 15, 2018
Easy purchase process with Zeck Ford Worked with Cam on the purchase of our 2017 Wrangler. He was pleasant and not high pressure at all. Made the purchase experience quite painless and fu Worked with Cam on the purchase of our 2017 Wrangler. He was pleasant and not high pressure at all. Made the purchase experience quite painless and fun! Also worked with Lindsey, Nick and Brandon, they were all very easy to work with. Thanks! More
by Baselm
