Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Morrie's Okemos Ford
Okemos, MI
141 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 141 reviews
August 20, 2024
Tried to make a service appointment but the people answering the service line do not have a clue. Finally got an appointment but no one explained to me that this is not a service appointment it’s a “d answering the service line do not have a clue. Finally got an appointment but no one explained to me that this is not a service appointment it’s a “drop-off” appointment. What is that? You now need appointment to get an appointment! That doesn’t work. My vehicle was towed in the day before my “appointment” and then no service was performed on the day of my appointment. None called me confirm my vehicle was received either. I had to go visit the dealer to get an actual service appointment. Once that was done and I complained about this very cluncky double appointment process my car was fixed that same day. However, they told me that my new Ford Factory remanufactured transmission did not need to be flashed after all. Why wouldn’t I have been told this when I called to make the service appointment??? So that must be why the service was free??? None of this makes any sense. This dealership needs some real guidance on how to handle customers. More
by T Grost
Employees Worked With
Brian Service Manager
August 18, 2024
So incredibly accommodating as well as beyond helpful. Even with long term experience with other dealers, I will definitely be going back. Even with long term experience with other dealers, I will definitely be going back. More
by meadow ritter
Employees Worked With
Christian Wilson, Jessica villanueva
