Morrie's Okemos Ford

Everyone was friendly I almost enjoyed getting my oil changed I would recommend them to anyone who asked changed I would recommend them to anyone who asked More

I had a great experience with the sales and service department. Joy helped me get the exact vehicle i wanted. department. Joy helped me get the exact vehicle i wanted. More

The service manager Tony does not listen when your talking. I told him of a main issue with my truck. Called me to say it was done and I said you fixed the main problem and forgot to ask his guys 3 ti talking. I told him of a main issue with my truck. Called me to say it was done and I said you fixed the main problem and forgot to ask his guys 3 times what I asked him. Then on the 3rd time he said he had to charge me a other 140 to add it to my bill. He intern called me a lier and said what happened basically was my doing. He is a burned-out worker and treats customers like garbage. I will never go back to this dealership. I would give them 5 minus stars! Absolutely terrible service dept. Jon Wilson More

Took my car in for a coolant leak. These guys are charging $140 diagnosis fee per item, he told me if they find unrelated problems, they're just going to double their fee. Then they halfway diagnosed charging $140 diagnosis fee per item, he told me if they find unrelated problems, they're just going to double their fee. Then they halfway diagnosed a few problems and quote near $2000 of work. I will get it fixed at a reputable shop for less than half that cost. Stay away from these swindlers. They're using a pandemic as an excuse to steal from people who don't know better. More

Just bought my new edge ST. Dealer was great and salesman, Arron.B. worked for me with any problems I've had. Great so far. Keep it up Merrill Ford. salesman, Arron.B. worked for me with any problems I've had. Great so far. Keep it up Merrill Ford. More

Wasn't happy with their service on a new vehicle bought from them with 2000 mi. would not repair under new car warranty. Was told that I would have to pay for it. Blamed Corrosion Free application did the from them with 2000 mi. would not repair under new car warranty. Was told that I would have to pay for it. Blamed Corrosion Free application did the damaged. Went back to rustproofing dealer and had it repair in 20 minutes, no charge. Will not buy or service any vehicle there. More

The service and process in purchasing our new vehicle was a great experience. The salesmen Matt went out of his way to explain everything. Thank You a great experience. The salesmen Matt went out of his way to explain everything. Thank You More

I would give them 0 stars if I could. We purchased a car from them in 2017. We tried to trade it in and found out it has structural damage that was NEVER disclosed to us. Now the car is worthless. That how from them in 2017. We tried to trade it in and found out it has structural damage that was NEVER disclosed to us. Now the car is worthless. That how they get their low prices. More

Not loyal to customers who bought plenty of vehicles from th em it’s sick how many vehicles me and my dad bought from them and still won’t work on a good deal with us I’ve bought 3 trucks and he bought 4 trucks em it’s sick how many vehicles me and my dad bought from them and still won’t work on a good deal with us I’ve bought 3 trucks and he bought 4 trucks and a suv and it’s still about them screwing us over I will never buy another Vehicle from them ever again they claim the last vehicle I bought that I traded one was the upgrade and lied to me and also the vehicle that I did purchase they so say . A detail to it and still have overspray all over the back of my truck from the bedliner spray truck was dirty and I have to clean it up soon as I got home my next vehicle I purchased will be at Hub City cause they are working on a deal for me and sounds way better then courtesy Ford More

Great customer service Our daughter was in an accident in East Lansing and we had to manage all of the details from afar. Angela in the service department was wonderful!! Sh Our daughter was in an accident in East Lansing and we had to manage all of the details from afar. Angela in the service department was wonderful!! She went above and beyond from helping us with our insurance company to getting us in touch with a nearby rental car company. Big thank you to Courtesy Ford for making a bad situation run smoothly!!! More