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Morrie's Okemos Ford
Okemos, MI
146 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 146 reviews
December 01, 2023
The service manager Tony does not listen when your talking. I told him of a main issue with my truck. Called me to say it was done and I said you fixed the main problem and forgot to ask his guys 3 ti talking. I told him of a main issue with my truck. Called me to say it was done and I said you fixed the main problem and forgot to ask his guys 3 times what I asked him. Then on the 3rd time he said he had to charge me a other 140 to add it to my bill. He intern called me a lier and said what happened basically was my doing. He is a burned-out worker and treats customers like garbage. I will never go back to this dealership. I would give them 5 minus stars! Absolutely terrible service dept. Jon Wilson More
by BUBBAPHATZ
Employees Worked With
Tony service department
February 10, 2022
Took my car in for a coolant leak. These guys are charging $140 diagnosis fee per item, he told me if they find unrelated problems, they're just going to double their fee. Then they halfway diagnosed charging $140 diagnosis fee per item, he told me if they find unrelated problems, they're just going to double their fee. Then they halfway diagnosed a few problems and quote near $2000 of work. I will get it fixed at a reputable shop for less than half that cost. Stay away from these swindlers. They're using a pandemic as an excuse to steal from people who don't know better. More
by K. C.
Employees Worked With
Keith
September 09, 2021
Just bought my new edge ST. Dealer was great and salesman, Arron.B. worked for me with any problems I've had. Great so far. Keep it up Merrill Ford. salesman, Arron.B. worked for me with any problems I've had. Great so far. Keep it up Merrill Ford. More
by Linda
Employees Worked With
Aaron B. Sales
July 12, 2021
Wasn't happy with their service on a new vehicle bought from them with 2000 mi. would not repair under new car warranty. Was told that I would have to pay for it. Blamed Corrosion Free application did the from them with 2000 mi. would not repair under new car warranty. Was told that I would have to pay for it. Blamed Corrosion Free application did the damaged. Went back to rustproofing dealer and had it repair in 20 minutes, no charge. Will not buy or service any vehicle there. More
by RJPABIAN
Employees Worked With
service
April 25, 2021
The service and process in purchasing our new vehicle was a great experience. The salesmen Matt went out of his way to explain everything. Thank You a great experience. The salesmen Matt went out of his way to explain everything. Thank You More
by ngustafson
Employees Worked With
Matt
October 03, 2020
I would give them 0 stars if I could. We purchased a car from them in 2017. We tried to trade it in and found out it has structural damage that was NEVER disclosed to us. Now the car is worthless. That how from them in 2017. We tried to trade it in and found out it has structural damage that was NEVER disclosed to us. Now the car is worthless. That how they get their low prices. More
by jenaubuchon27
Employees Worked With
Hoffmeister
May 05, 2019
Not loyal to customers who bought plenty of vehicles from th em it’s sick how many vehicles me and my dad bought from them and still won’t work on a good deal with us I’ve bought 3 trucks and he bought 4 trucks em it’s sick how many vehicles me and my dad bought from them and still won’t work on a good deal with us I’ve bought 3 trucks and he bought 4 trucks and a suv and it’s still about them screwing us over I will never buy another Vehicle from them ever again they claim the last vehicle I bought that I traded one was the upgrade and lied to me and also the vehicle that I did purchase they so say . A detail to it and still have overspray all over the back of my truck from the bedliner spray truck was dirty and I have to clean it up soon as I got home my next vehicle I purchased will be at Hub City cause they are working on a deal for me and sounds way better then courtesy Ford More
by Rickythebassmaster1
Employees Worked With
Frosty
April 18, 2019
Great customer service Our daughter was in an accident in East Lansing and we had to manage all of the details from afar. Angela in the service department was wonderful!! Sh Our daughter was in an accident in East Lansing and we had to manage all of the details from afar. Angela in the service department was wonderful!! She went above and beyond from helping us with our insurance company to getting us in touch with a nearby rental car company. Big thank you to Courtesy Ford for making a bad situation run smoothly!!! More
by Satisfied customer
Employees Worked With
Angela
March 16, 2019
Price gouging and trickery I have bought, leased and sold many cars in my life and had decent to positive experiences at many local dealerships. However, my recent experience at I have bought, leased and sold many cars in my life and had decent to positive experiences at many local dealerships. However, my recent experience at Courtesy Ford was bar none the very worst experience I’ve ever had. I will never step foot into this business again for sales or service and plan to get the word out to as many people as I can about their unethical and perhaps even illegal practices. They claim “no haggle, lowest pricing” in their ads, and their prices seem good on the surface. However, when you get to the dealership and learn about their numerous and crazy fees and additional charges (some of which they cannot even explain to you), you will quickly find out that their prices are not that good. The miscellaneous and vaguely worded fees added up to $600-700 and still didn’t include tax, plates, etc. The worst part of my experience was financing. I asked them to use a specific financial institution because I knew about the good interest rate they were offering, which I should have easily qualified for with my credit rating. They agreed to do so but then did not disclose to me until I showed up to sign the final paperwork that I did not qualify for the interest rate being offered. The best rate they could get me, they claimed, was much higher and would have had a significant impact on my payments. The only “solution” they could offer me was to add 6-12 months to my loan in order to get the payment I wanted. (When I called the lender directly, I found out that I did, indeed, easily qualify for their lowest interest rate.) I’m sure they get a kickback from their lender by using this tactic all the time. I had also been pressured to leave a deposit the day before when I initially looked at the vehicle I wanted. They were very adamant about this, which is something I’d never experienced at a car dealership before, either. They are usually very accommodating about holding the car for a few hours or until the next day without a hassle. When I tried to cancel the transaction, they told me the down payment I made was non-refundable. Once they learned that I had figured out their financing scam and gouging tactics, their attitude turned sour toward me. If you decide to shop at Courtesy Ford, be aware of the unethical price gouging this dealership uses to make money. Where other dealers rely on good products and ethical, competent sales people, ironically, “Courtesy” Ford operates on shady, trick deals that are designed to benefit nobody by them while swindling unsuspecting customers. I don’t know how these people can sleep at night. More
by Suzanne R
Employees Worked With
Ed Montgomery
