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Morrie's Okemos Ford
Okemos, MI
141 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 141 reviews
April 25, 2021
The service and process in purchasing our new vehicle was a great experience. The salesmen Matt went out of his way to explain everything. Thank You a great experience. The salesmen Matt went out of his way to explain everything. Thank You More
by ngustafson
Employees Worked With
Matt
October 03, 2020
I would give them 0 stars if I could. We purchased a car from them in 2017. We tried to trade it in and found out it has structural damage that was NEVER disclosed to us. Now the car is worthless. That how from them in 2017. We tried to trade it in and found out it has structural damage that was NEVER disclosed to us. Now the car is worthless. That how they get their low prices. More
by jenaubuchon27
Employees Worked With
Hoffmeister
May 05, 2019
Not loyal to customers who bought plenty of vehicles from th em it’s sick how many vehicles me and my dad bought from them and still won’t work on a good deal with us I’ve bought 3 trucks and he bought 4 trucks em it’s sick how many vehicles me and my dad bought from them and still won’t work on a good deal with us I’ve bought 3 trucks and he bought 4 trucks and a suv and it’s still about them screwing us over I will never buy another Vehicle from them ever again they claim the last vehicle I bought that I traded one was the upgrade and lied to me and also the vehicle that I did purchase they so say . A detail to it and still have overspray all over the back of my truck from the bedliner spray truck was dirty and I have to clean it up soon as I got home my next vehicle I purchased will be at Hub City cause they are working on a deal for me and sounds way better then courtesy Ford More
by Rickythebassmaster1
Employees Worked With
Frosty
April 18, 2019
Great customer service Our daughter was in an accident in East Lansing and we had to manage all of the details from afar. Angela in the service department was wonderful!! Sh Our daughter was in an accident in East Lansing and we had to manage all of the details from afar. Angela in the service department was wonderful!! She went above and beyond from helping us with our insurance company to getting us in touch with a nearby rental car company. Big thank you to Courtesy Ford for making a bad situation run smoothly!!! More
by Satisfied customer
Employees Worked With
Angela
March 16, 2019
Price gouging and trickery I have bought, leased and sold many cars in my life and had decent to positive experiences at many local dealerships. However, my recent experience at I have bought, leased and sold many cars in my life and had decent to positive experiences at many local dealerships. However, my recent experience at Courtesy Ford was bar none the very worst experience I’ve ever had. I will never step foot into this business again for sales or service and plan to get the word out to as many people as I can about their unethical and perhaps even illegal practices. They claim “no haggle, lowest pricing” in their ads, and their prices seem good on the surface. However, when you get to the dealership and learn about their numerous and crazy fees and additional charges (some of which they cannot even explain to you), you will quickly find out that their prices are not that good. The miscellaneous and vaguely worded fees added up to $600-700 and still didn’t include tax, plates, etc. The worst part of my experience was financing. I asked them to use a specific financial institution because I knew about the good interest rate they were offering, which I should have easily qualified for with my credit rating. They agreed to do so but then did not disclose to me until I showed up to sign the final paperwork that I did not qualify for the interest rate being offered. The best rate they could get me, they claimed, was much higher and would have had a significant impact on my payments. The only “solution” they could offer me was to add 6-12 months to my loan in order to get the payment I wanted. (When I called the lender directly, I found out that I did, indeed, easily qualify for their lowest interest rate.) I’m sure they get a kickback from their lender by using this tactic all the time. I had also been pressured to leave a deposit the day before when I initially looked at the vehicle I wanted. They were very adamant about this, which is something I’d never experienced at a car dealership before, either. They are usually very accommodating about holding the car for a few hours or until the next day without a hassle. When I tried to cancel the transaction, they told me the down payment I made was non-refundable. Once they learned that I had figured out their financing scam and gouging tactics, their attitude turned sour toward me. If you decide to shop at Courtesy Ford, be aware of the unethical price gouging this dealership uses to make money. Where other dealers rely on good products and ethical, competent sales people, ironically, “Courtesy” Ford operates on shady, trick deals that are designed to benefit nobody by them while swindling unsuspecting customers. I don’t know how these people can sleep at night. More
by Suzanne R
Employees Worked With
Ed Montgomery
December 07, 2018
CUSTOMER SERVICE hi this is moony a customer at courtesy ford..... just to let you know that i"m really happy with john orlowski service ... he is really polite and re hi this is moony a customer at courtesy ford..... just to let you know that i"m really happy with john orlowski service ... he is really polite and really nice... and he goes the extra mile to make people happy. THANK YOU JOHN More
by moony
Employees Worked With
JOHN ORLOWSKI
April 16, 2018
Michelle is service is awesome! I will only bring my vehicle to this service department! Michelle is always smiling and happy to see me, she always helps with my little one when I ne I will only bring my vehicle to this service department! Michelle is always smiling and happy to see me, she always helps with my little one when I need to switch car seats into a loaner, and I know I can trust her and the guys there to make sure my vehicle is safe and good to go! More
by ahovis34
Employees Worked With
Michelle Hovis
July 19, 2017
They lost my keys. First it took 3 weeks before they looked at my Ranger. Then they tell me all of a sudden I need a new clutch pedal, because the old one is now bending First it took 3 weeks before they looked at my Ranger. Then they tell me all of a sudden I need a new clutch pedal, because the old one is now bending. The clutch still feels soft after they worked on it. Meanwhile while paying the 1000 dollars to replace the pedal and put a new clutch line in; they lost my keys. While they were programming the new key fob, I notice a mudflap had gone missing, and was blown off. Do not get a vehicle serviced here ever. More
by donttrustcourtseyfordokemos
Employees Worked With
Brian, Don
May 22, 2017
Courtesy Fordbody shop did an outstanding job on deer damage from start to finish Courtesy Ford body shop did an outstanding job on my deer damaged Hyundai Sonata very happy w/ Jason and all of his staff from start to finish Courtesy Ford body shop did an outstanding job on my deer damaged Hyundai Sonata very happy w/ Jason and all of his staff thanks Courtesy Ford...nice to know you are there More
by bob
Employees Worked With
Jason and Rod
January 02, 2017
Service Department is terrible I took my Lincoln Township to Courtesy Ford for Works Oil change. Obviously they have some issues training their employees to do their job correctly. I took my Lincoln Township to Courtesy Ford for Works Oil change. Obviously they have some issues training their employees to do their job correctly. After waiting two hours for them to do a oil change the service person came into the waiting area and asked for me to come with him. He looked at the paperwork and said the Oil change person didn't fill the paper work and left for another 10 minutes. He came back and took my 48.00. I drove home and noticed my center hub was missing. It seems the hub was not snapped in correctly and by the time I drove home the center hub was missing. I lost my 65.00 Hub and when I called the Dealership advisor he said they do 60 a day and will not take responsibility for the lost hubs. Hard to believe they are in Business...Unprofessional from the first person I dealt with to the last call I made. STAY..AWAY... More
by me123
Employees Worked With
Not sure the names
