Morrie's Okemos Ford

Christian was amazing to work with. He had everything when we got there. Easiest car purchase I’ve ever had! He had everything when we got there. Easiest car purchase I’ve ever had! More

Used the Ford app to book service. Easy in, easy out. No surprises. The video explanation of work performed is a nice touch. Easy in, easy out. No surprises. The video explanation of work performed is a nice touch. More

Great experience! The work took less than an hour and everything was great! I truly trust Morrie's Okemos Ford! Special thanks to Bryant! I appreciate your help! The work took less than an hour and everything was great! I truly trust Morrie's Okemos Ford! Special thanks to Bryant! I appreciate your help! More

I’m really happy with not only my new purchase but with the customer service I experienced as well! the customer service I experienced as well! More

Everyone was friendly I almost enjoyed getting my oil changed I would recommend them to anyone who asked changed I would recommend them to anyone who asked More

I had a great experience with the sales and service department. Joy helped me get the exact vehicle i wanted. department. Joy helped me get the exact vehicle i wanted. More

The service manager Tony does not listen when your talking. I told him of a main issue with my truck. Called me to say it was done and I said you fixed the main problem and forgot to ask his guys 3 ti talking. I told him of a main issue with my truck. Called me to say it was done and I said you fixed the main problem and forgot to ask his guys 3 times what I asked him. Then on the 3rd time he said he had to charge me a other 140 to add it to my bill. He intern called me a lier and said what happened basically was my doing. He is a burned-out worker and treats customers like garbage. I will never go back to this dealership. I would give them 5 minus stars! Absolutely terrible service dept. Jon Wilson More

Took my car in for a coolant leak. These guys are charging $140 diagnosis fee per item, he told me if they find unrelated problems, they're just going to double their fee. Then they halfway diagnosed charging $140 diagnosis fee per item, he told me if they find unrelated problems, they're just going to double their fee. Then they halfway diagnosed a few problems and quote near $2000 of work. I will get it fixed at a reputable shop for less than half that cost. Stay away from these swindlers. They're using a pandemic as an excuse to steal from people who don't know better. More

Just bought my new edge ST. Dealer was great and salesman, Arron.B. worked for me with any problems I've had. Great so far. Keep it up Merrill Ford. salesman, Arron.B. worked for me with any problems I've had. Great so far. Keep it up Merrill Ford. More

Wasn't happy with their service on a new vehicle bought from them with 2000 mi. would not repair under new car warranty. Was told that I would have to pay for it. Blamed Corrosion Free application did the from them with 2000 mi. would not repair under new car warranty. Was told that I would have to pay for it. Blamed Corrosion Free application did the damaged. Went back to rustproofing dealer and had it repair in 20 minutes, no charge. Will not buy or service any vehicle there. More