Morrie's Minnetonka Subaru

After our Hyundai was stolen, we did our research and landed on purchasing a pre-owned Subaru. While we usually work with Luther, we were brought to Morrie's because Luther didn't have any inventory that landed on purchasing a pre-owned Subaru. While we usually work with Luther, we were brought to Morrie's because Luther didn't have any inventory that we were interested in at that time. We were only planning on looking, not planning on purchasing that day. As soon as we stepped into the dealership, Nathan approached us and was very friendly, easy to talk to, sympathized and connected with us as we told him we were there researching a replacement for our stolen car. He listened to our needs and wants and suggested we look at an Outback (we were looking at Foresters and they didn't have any in their inventory). Nathan really sold us on the car and we fell in love with it. Here is where our good experience ended. After committing to the car, Nathan left us with financing, never to return again. To be fair, he did tell us he had a meeting with another couple but when we saw him in the dealership later, he didn't even acknowledge us. The financing guy was very pushy about upselling their extended warranties and other in-house packages. When we politely declined, he was extremely condescending towards us and made snide remarks. After the purchase went through, we never dealt with him again. The car had several areas where the paint was chipped and we talked with Nathan about having them touched up and he asked his manager, Kat, who agreed to have them taken care of. We worked Kat as we had to bring it in at a later date when their paint guy was there. She was also very friendly and helpful. The paint guy missed a few spots and Kat said she would order a paint pen for us if we were ok with touching up on our own. We agreed. After a week of no update on the paint pen, we stopped in to check on the status and also because we were having trouble with car play connecting. Nathan didn't even acknowledge us and acted like he had never seen us before. The feeling we got was that he couldn't be bothered to help us with the car he sold us. Kat said she would check on the paint pen. Several months passed and we had a question about the car's tires (we did go over all the records left in the car and didn't find the info we needed) and also inquired about the paint pen. This time, we never even received a response (this was 2 months ago). Never have we had "used car salesman" vibes more than at Morrie's. I give them a lot of credit for making the sale but that is all. They fell short in all other aspects. We will never return to a Morrie's dealership for a car purchase or service and highly suggest that you stay away from them if you would like good care and follow up. Purchasing a car is a big deal. It's one of the biggest purchases people make outside of homes. I know that as a Realtor, customer service and follow up are incredibly important to me. We get the same "used car salesman" reputation and I have spent my career making sure my clients never have that feeling. While we do love the car, the entire experience is tainted by the poor experience we had at Morrie's. To say that I regret not waiting on inventory at Luther and working with their sales reps who have been fantastic and appreciative of our business is an understatement. If I could give zero stars I would. More

Tom was very helpful. No pressure and easy to work with. Would return to him for next car. No pressure and easy to work with. Would return to him for next car. More

Good service. Comfortable experience, will definitely recommend. This was my first time purchasing a vehicle on my own. Comfortable experience, will definitely recommend. This was my first time purchasing a vehicle on my own. More

Amazing! I had all my questions answered in a timely manner! Joseph's team is awesome!! I had all my questions answered in a timely manner! Joseph's team is awesome!! More

Easy They did not keep my keys. I don't like that you want me to type more. I don't like that you want me to type more. More

Everyone we worked with was professional, friendly, answered our questions, and worked with us to finalize the purchase in a timely manner. answered our questions, and worked with us to finalize the purchase in a timely manner. More

Mary was extremely enthusiastic and excited to help us find the best vehicle for us. She was so supportive and helpful, we had the best time with her! find the best vehicle for us. She was so supportive and helpful, we had the best time with her! More

Hani was very friendly and able to help us find a car and deal that fit our needs deal that fit our needs More

Tom was very professional, friendly, and direct, not pushy or salesy. I felt like I could trust him and that he wanted the best solution for my needs, not his. pushy or salesy. I felt like I could trust him and that he wanted the best solution for my needs, not his. More

Everyone was so kind and thoughtful. I felt very taken care of. I would highly recommend this dealership to friends and family. Their kindness went such a long way. I felt very taken care of. I would highly recommend this dealership to friends and family. Their kindness went such a long way. More