Morrie's Minnetonka Subaru

This is the worst customer service I have ever experienced from a dealership service department, and I will never be back to this dealership again! experienced from a dealership service department, and I will never be back to this dealership again! More

From the moment I started chatting with Alyssa online to the time I drove away in my Kia Soul (about three hours later), I felt comfortable, safe, and valued. The last time I bought a car was 10 years ago, the time I drove away in my Kia Soul (about three hours later), I felt comfortable, safe, and valued. The last time I bought a car was 10 years ago, so shopping for a new one was intimidating. Alyssa was friendly, reassuring, knowledgeable, and sweet. Financing the car was very easy and I feel confident about the loan rate I received and the honesty of the finance manager. He was very thorough and kind. I had a wonderful experience buying my car at Morrie's Minnetonka. More

I called Morrie's Minnetonka Kia regarding the new Cadenza. Morgan took the call and was great about calling me back with updates on delivery of the first Cadenzas so I could test drive. When the fi Cadenza. Morgan took the call and was great about calling me back with updates on delivery of the first Cadenzas so I could test drive. When the first Candenza arrived, Morgan called, I test drove it, loved it and even took one overnight. BUT when it came to getting the deal done they insulted me with their offer on my trade and were not willing to move on price or do anything else to get the deal done. I was extremely disappointed with Morrie's and will not go there again. More

Very knowledgeable sales person. John communicated with me via email for many days before the purchase, answered all of my questions/concerns (and there was a lot), and answered in a very timely manner. me via email for many days before the purchase, answered all of my questions/concerns (and there was a lot), and answered in a very timely manner. More

From the time I walked through the doors to the end of my big decision to lease instead of buy... and not being sure which vehicle, the patience and understanding was awesome and I didn't feel pressured. I j big decision to lease instead of buy... and not being sure which vehicle, the patience and understanding was awesome and I didn't feel pressured. I just felt they were honestly caring that I made a decision that was best for me not them... extremely helpful. I would definitely recommend them! More

I called the day before we were going to shop for my college daughter's car and talked to Chris about what I was looking for and my price target. I asked him what he would buy if it were his daughter. H college daughter's car and talked to Chris about what I was looking for and my price target. I asked him what he would buy if it were his daughter. He said he would do some research and have some ready to show us when we got there. Chris's first selection for us was a 2004 Ford Taurus that is in beautiful condition and he took us for a test drive. He made what could have been a stressful experience into one that was simple and pleasant. My daughter loves the car. My other daughter will need a car next year and we will go back to Chris again. He could not have been more helpful. I believe we got the best value for what I was able to spend. More

Great buying experience. I loved that the staff remembered me every time I stopped in. It's a very welcoming environment and everyone was very knowledgable about Subaru. remembered me every time I stopped in. It's a very welcoming environment and everyone was very knowledgable about Subaru. More

I have been coming to Morries for nearly 10 years, and am ALWAYS treated kindly and fairly. The staff does a great job at explaining what my car needs in easy-to-understand terms, and always walk me through ALWAYS treated kindly and fairly. The staff does a great job at explaining what my car needs in easy-to-understand terms, and always walk me through a detailed estimate before beginning to do work. More

After originally having experienced a little issue with thoroughness and a lack of communication, both Matt and AJ went out of their way to make ammends for their errors. I have always rated their quality thoroughness and a lack of communication, both Matt and AJ went out of their way to make ammends for their errors. I have always rated their quality of service very high, and after this visit I feel very confident that they will always do what's right for the customer. More

They are very attentive to customer needs and go the extra mile to make sure you are taken care of. Lovely to get back into a spotless car when they're all done, too! extra mile to make sure you are taken care of. Lovely to get back into a spotless car when they're all done, too! More