Morrie's Minnetonka Subaru

Mike's the best I was interested in a Subaru 2014 Crosstrek XV but I had a list of "gotta have's." Mike got all my information over email originally then invited me i I was interested in a Subaru 2014 Crosstrek XV but I had a list of "gotta have's." Mike got all my information over email originally then invited me in for a test drive. Once I had made my decision Mike had to scour 3 states to find THE Crosstrek XV I wanted. Once he found it it took a while to get it shipped down to Minneapolis and when it was taking too long he sent someone to get it. Everything he told me was honest and there wasn't any feeling of the bad old days of car sales where you feel like they're trying to scam you. Now of course there was a trailer hitch that had to be added and a few days after I got the car I noticed what appeared to be light scratches on the tailgate. Mike and Ben the Service guy took care of the issues and made everything right for me. More

Continuation of great service In the last 4 years I have purchased 2 vehicles, refinanced my auto loan, and had my primary car regularly serviced from this location. The entire sta In the last 4 years I have purchased 2 vehicles, refinanced my auto loan, and had my primary car regularly serviced from this location. The entire staff from sales, to finance, to service, have all been extremely helpful and courteous. I have to especially praise Mike Bakeman (sales) who has always been more than patient with my questions and various scenarios. I happily recommend purchasing / financing / servicing a Subaru from this location. More

I recently purchased a vehicle from Morrie's Subaru, and I walked away from the experience extremely disappointed. When I first entered into dealings with Morrie's, I called and scheduled an appointment and I walked away from the experience extremely disappointed. When I first entered into dealings with Morrie's, I called and scheduled an appointment to look at a specific vehicle. I showed up at the agreed upon time and was treated terribly. Buying a used vehicle apparently came in at a much lower priority than a new vehicle because the agent I was working with barely had time for me. He sat at his desk with another customer and had me sit at a vacant adjacent desk. He passed me papers to sign occasionally when he was giving the other customer a moment to think something over. I inquired about the potential of financing and he brought my inquiry to a financial agent at Morrie's who proceeded to sit on the phone in his office for two hours as I had to sit at my empty desk waiting. All in all, my first visit to Morrie's ended after three and a half hours even though I had scheduled a time to come in and be served. My second visit was simply to purchase the vehicle - I decided not to finance because of the terrible service I received. I called my agent and told him to have the vehicle and paperwork ready because I was going to come in and buy it. He didn't have the vehicle ready, and the financial agent didn't have any of the paperwork ready - he disappeared for half an hour because he couldn't find a form!!!! The financial agent then proceeded to attempt to sell me on things I had already said I didn't want or need for another half hour. The second visit to Morrie's took me nearly two hours - despite my plea to have everything ready to go quickly. I was severely disappointed with my entire experience with Morrie's and I would not recommend this dealership to anyone... except maybe Rush Limbaugh... he deserves it. More

My sister and best friend had purchased Subaru's from Morrie's in the past, so I knew walking in that I would have a good experience. I had reviewed the website narrowing my choices down to two cars. Als Morrie's in the past, so I knew walking in that I would have a good experience. I had reviewed the website narrowing my choices down to two cars. Also, my bank had pre-approved me for the necessary financing. Chris W. was my sales rep and it was great working with him. He let me drive both cars - one a VW GTI and the Subaru Impreza. Hands down the Impreza was a better fit for me but I wanted to make sure. (I come from a family of Subaru owners). Chris knew all the facts on the Impreza and had a good deal of knowledge about VW's. Nate was able to find a better deal on the financing. This surprised me since I thought the bank had offered a good interest rate on the loan. The only downside was the 3 inches of snow that fell on the day I picked up the car. But that's why you buy Subaru's when you live in Minnesota. More

Terrible experience-Start to Finish We got Kea Shortage Terrible experience-Start to Finish We got Kea Shortage 2013 on 5/27/13 From Morrie’s Kia Minnetonka MN. It was very high pressure to buy. I think b Terrible experience-Start to Finish We got Kea Shortage 2013 on 5/27/13 From Morrie’s Kia Minnetonka MN. It was very high pressure to buy. I think because of deposit $500 my husband did on first day he was looking for car. In my opinion they decided “we got him”, so it was terrible service next day when we come to pick up and sign paper. It starts from waiting about an hour to star paper. Our sales person Ryan Reider tries keep us entertain but even he was out options. Finance person was nice on start and was happy to tell us we have excellent credit score above 8 and offer us pate 3.99 We were surprise and asked if we can use finance from our credit union, which gave us approval for 1.99, we got short quick answer NO. And after he look on our confuse faces he decided “waist “his time and explain us, we will lose $500 if will use different finance. When finance person gave us paper to sign final price was $4000 more, he added some kind of fee for future service Without asking if we would like add this service, when I said remove service, we don’t need it, he did new paper and removed only service for about $2000 and other service still on paper, and he became very angry when I asked remove rest of service fee. He cut paper on front of our faces and made new paper and asked us hurry up, to sign quickly, because He has no time. We even didn’t look same numbers on paper like how many mile car has. We were assuming we can trust dealership at least on some numbers. We were sooo pushed; just now looking back I am thinking wow how I allow this happened. Finance guy did good job, to keep pressure “do not ask question, just sign paper and go away”. Only next day at home I did looked close all numbers on paper. Paper said car has 55 mile, but car had 300 miles on it. I didn’t find our deposit $500 on paper, so I have to come back and show receipt for adjust paper for paid deposit. It was my first from total six visits to fix car When we came out to pick up car after they did car wash, we did inspection and notes back bumper had dip scratch, driver door inside has scratches too. Sales person told us just schedule time to fix. visits to fix car When we came out to pick up car after they did car wash, we did inspection and notes back bumper had dip scratch, driver door inside has scratches too. Sales person told us just schedule time to fix. It took 1.5 month to fix with several calls, emails and stops. From all my visits and calls to fix car I can say they did good job to make me tiered, and to me impression was “we are. Not going fix your car, we come up with different story every time and you will leave us alone. Finally I decided talk to Dealership manager and ask take car back. Early I respond on this Thank you letter and asked him schedule time for me because wasn’t happy buyer of new car as they advertise. I got no answer from Travis Peterlin, so I call and schedule time. During conversation he keep repeating “I not saying you are laying, but we can’t take car back” And I do not trust them in future good service. Travis on my question why I did get respond on my letter, he found my letter after I called. He also told me he wasn’t able find car in his data base under our name and service people also can’t find. Look like it was under someone else name. I got good smile from manager when I told him will complete someone else with words “who you can complain, I am the boss here”. When after 6 visit and several emails I left car for fix, they gave loaner car with had strong smoke smell. After week they fixed only bumper and not inside, so I have to give them car again. On scheduled time to pick up car no on contact me, so I have to send them email again to remind them, because time was almost up and no one contacted me yet. It is our new car buy expense, we got for 10 year, and I can’t even look on it. Car has bad memory how we were treated. It just in my vision how one of sale person pull up on table I was sitting next to his leg and point out on his shoes saying step on outside front door to put leg on it. It was so rood. I am 56; no one did this to me before. We got car under program Morrie’s offer name “Buy happy promise” if it going be same experience, More

This is the worst customer service I have ever experienced from a dealership service department, and I will never be back to this dealership again! experienced from a dealership service department, and I will never be back to this dealership again! More

From the moment I started chatting with Alyssa online to the time I drove away in my Kia Soul (about three hours later), I felt comfortable, safe, and valued. The last time I bought a car was 10 years ago, the time I drove away in my Kia Soul (about three hours later), I felt comfortable, safe, and valued. The last time I bought a car was 10 years ago, so shopping for a new one was intimidating. Alyssa was friendly, reassuring, knowledgeable, and sweet. Financing the car was very easy and I feel confident about the loan rate I received and the honesty of the finance manager. He was very thorough and kind. I had a wonderful experience buying my car at Morrie's Minnetonka. More

I called Morrie's Minnetonka Kia regarding the new Cadenza. Morgan took the call and was great about calling me back with updates on delivery of the first Cadenzas so I could test drive. When the fi Cadenza. Morgan took the call and was great about calling me back with updates on delivery of the first Cadenzas so I could test drive. When the first Candenza arrived, Morgan called, I test drove it, loved it and even took one overnight. BUT when it came to getting the deal done they insulted me with their offer on my trade and were not willing to move on price or do anything else to get the deal done. I was extremely disappointed with Morrie's and will not go there again. More

Very knowledgeable sales person. John communicated with me via email for many days before the purchase, answered all of my questions/concerns (and there was a lot), and answered in a very timely manner. me via email for many days before the purchase, answered all of my questions/concerns (and there was a lot), and answered in a very timely manner. More

From the time I walked through the doors to the end of my big decision to lease instead of buy... and not being sure which vehicle, the patience and understanding was awesome and I didn't feel pressured. I j big decision to lease instead of buy... and not being sure which vehicle, the patience and understanding was awesome and I didn't feel pressured. I just felt they were honestly caring that I made a decision that was best for me not them... extremely helpful. I would definitely recommend them! More