Morrie's Minnetonka Subaru

Great service The staff were friendly and completed my routine maintenance in under an hour. I enjoyed the free coffee and comfy chair in the waiting area and the t The staff were friendly and completed my routine maintenance in under an hour. I enjoyed the free coffee and comfy chair in the waiting area and the time flew by quickly. After my most excellent sales experience when I bought my CrossTrek, it was nice to have an equally excellent service experience. More

Purchased a Forester We recently lost our 2008 Forester in an accident and were basically forced into beginning the search for a new Subaru. After visits to Walser and Lu We recently lost our 2008 Forester in an accident and were basically forced into beginning the search for a new Subaru. After visits to Walser and Luther, we went to Morrie's Subaru on a referral from a friend. We were very pleased with Chris Wagener's service and attention to our needs! From letting us take the car out ourselves for a test drive to allowing us time to have the car checked by our mechanic to his 'no-nonsense' way of doing business, we were impressed with Chris and Morrie's as a whole. Thanks to the Morrie's team for walking us through the process and helping us find the right car for us! More

My recent experiance at Morries! It gives me great pleasure to recommend any and all to Morries Minnetonka Subaru or Morries 394 Hyundai. I was recently referred to Hani Rashid at Mo It gives me great pleasure to recommend any and all to Morries Minnetonka Subaru or Morries 394 Hyundai. I was recently referred to Hani Rashid at Morries Minnetonka Subaru from two other great sales associates (Rob Mayberry and Brent Johnson) at Morries 394 Hyundai. Hani was a pleasure to work with on the choosing and purchase of my preowned 2014 Subaru Outback. Hani and the folks at the dealership were very professional and personable. They streamlined the purchase process and stayed late to have me drive home from the dealership that evening in my Outback. We love our Subaru and want to thank Hani and the folks at Morries Minnetonka Subaru for making the purchase of our car a pleasurable and happy experiance!!! Sincerely Raymond G. Matthews US Army LTC retired More

New Car Lease The entire experience leasing my 2015 Outback Limited was positive. Scott Thomas, New Car Manager, was very friendly and helpful as was Mike Bakeman The entire experience leasing my 2015 Outback Limited was positive. Scott Thomas, New Car Manager, was very friendly and helpful as was Mike Bakeman who was my salesperson. Mike was low key and really gives a patient tutorial on the many high tech features of this vehicle. The final financing process was also handled professionally by Paul. I will recommend this dealership to friends. More

Probably the Best Car-buying Experience I've Had I had in mind that I wanted to purchase a used Outback, and Hani Rashid spent an entire afternoon with me as we reviewed available used vehicles. We I had in mind that I wanted to purchase a used Outback, and Hani Rashid spent an entire afternoon with me as we reviewed available used vehicles. We test drove an Outback to another Morrie's dealership, test drove another vehicle from there, and brought them both to Minnetonka Subaru for a comparison. Hani patiently reviewed (and we test drove) a couple of other vehicles I thought I might be interested in, and he answered all of my questions. I never felt pressured to make a purchase. I received a fair offer for my trade. After I made a decision to purchase, Hani introduced me to Nate in finance, who reviewed several options with me, then he introduced me to service. I had the opportunity to observe Hani with other customers and he is customer service exemplified. I would not hesitate to refer someone to, or purchase another vehicle from, this dealership. Thank you! More

Subaru Forester 2013 I've had a fine experience with this dealer. Patrick Person (my sales guy) answered all of my questions and worked patiently with all of my concerns a I've had a fine experience with this dealer. Patrick Person (my sales guy) answered all of my questions and worked patiently with all of my concerns as I mulled over my car buying options. The financing people gave me a lot of options. The additional features I asked for were installed promptly. I've had the car for 45k miles so far and no problems at all. All the routine service experiences were quick and efficient. It's been great so far. More

Awful Experience, Lied to Update 12/3: After posting this review, I received a call from Charlie who apologized for the situation and remedied the problem. We are disappointed Update 12/3: After posting this review, I received a call from Charlie who apologized for the situation and remedied the problem. We are disappointed that it took writing a negative review to get action taken on this matter. We appreciate that he took the time to read the review and acknowledged that they had made a mistake. I recently had the extreme displeasure of purchasing a car from Morrie’s Minnetonka Subaru. We started on their website, where nearly every car we researched had incorrect information in one form or another. When we showed up to test drive the first car, a 2010 Mazda 3, we were met with a car that was absolutely filthy (lipstick and a comb in the cup holder, dental flosser in the ash tray, and every square inch was covered in dirt). The car also did not have several of the features that were included in the listing (moon roof, cruise control, power locks, etc.). We took the car for a test drive anyway, and while the car drove very well, we were hesitant to purchase it due to how dirty it was and had concerns about the overall maintenance of the vehicle. Our salesperson, Joanna Hargis, repeatedly assured us that the car would be fully detailed when we purchased it, and gave us the standard sales pitch about how every car is checked by their mechanics. After being pressured into purchasing the vehicle (this is when we should have walked away), we met with their financing team, who again tried to pressure us into not going through our bank (who offered a lower interest rate), insisting that “a few percentage points didn’t make a difference”, even though it amounted to hundreds of dollars over the life of the loan. We decided to leave and pursue financing through our bank; when we returned to pick up the car (3 days later) it looked like it had not been touched since we test drove it. The entire car interior was covered in filth, and their “detailing” consisted of removing the lipstick and comb from the cup holder, they were nice enough to leave us the dental flosser. Upon noticing all of this, we had a change of heart and decided to return the vehicle and look elsewhere. We commenced looking at cars at other Morrie’s locations, going as far as to call and schedule test drives on our own. However, Joanna insisted that we were “her customers” and that she had to “make it right”. We next went to Morrie’s Brooklyn Park Nissan to test drive a 2010 Nissan Sentra. When we arrived we were shocked to notice that the car had actually been cleaned prior to our arrival. Upon getting into the car and starting it, the first thing we noticed was that 3 of the 4 door locks were inoperable. We immediately alerted Joanna to this fact and she quickly told us “not to worry” and that “they would take care of it”. During the test drive, after driving over a bump, the heating system randomly turned on, prompting Joanna to tell us that it was a “climate control system” (which unbeknownst to us was totally false, the blower motor was just faulty). Also during this drive, we specifically asked Joanna about the need to take the car to a mechanic before purchasing it, and she again stated that their mechanics look over every car, and that they are “on the hook for any problems”. Satisfied with the car and, most importantly, the promise to correct the existing issues, we made the financing arrangements and made the purchase. At the time of purchase, Joanna instructed us to make an appointment to get the problems fixed, and that she would make a note in the system about the issues (which she did). At the appointment a few weeks later (since we had to wait for license tabs from Morries), we got a call stating that they couldn’t diagnose the problem, and further work would cost $700 at our expense. We explained to them that the work was supposed to be free per our discussion with Joanna at the time of sale, but they acted as if they had no clue what we were talking about. We got so fed up with the situation that we drove to Morrie’s to discuss it with them. Upon arrival at the dealership, we talked to Donald in the service department, who was the lone bright spot in our interactions with Morrie’s. Donald was very sympathetic and helpful, and said that he would have to discuss the situation with sales before we could proceed. We decided to go straight to Joanna to clear it up (since we assumed she appreciated us as customers and would want to help). When we tried to ask her about the promises she made that the existing issues would be fixed, she acted as if she was totally oblivious to the situation. She offered no help whatsoever, and Donald took it upon himself to get the problems diagnosed and said we would go from there. After being without our car for 3 weeks (10/28 – 11/18), we finally got to talk to the sales manager (Matt) about the issue. During this conversation he was completely unaware that there were existing issues with the car when purchased, and kept going on a preachy rant about how “this is why they sell warranties”, even though the car had the problems prior to purchase. Apparently Morrie’s expects their customers to purchase warranties to fix problems that their mechanics miss or that they are too cheap to fix. They refused to acknowledge their fault in the situation, and would not pay for the repairs as discussed. After going round and round about the problems, the “he said – she said” of the sales process, and waiting weeks for our car, we had finally been beaten down enough to agree to pay a third of the repair costs ($568). Morrie’s ability to fail at every single facet of the customer experience was really quite incredible. If their goal was to trick their customers into getting a car with their worthless “Buy Happy” program and then screw them at every possible turn, then they succeeded. We will be sure to never do business with Morrie’s Minnetonka Subaru in the future, and we will go out of our way to tell everyone who we discuss our buying experience with to avoid them at all costs. More

Eva got me what I wanted If care buying was this easy I would by a new car every month, Eva went above and beyond to make sure I got the right car for my needs. The dealership If care buying was this easy I would by a new car every month, Eva went above and beyond to make sure I got the right car for my needs. The dealership is 1 of kind and are leaders in sales & service. I highly recommend Eva if you are going to shop for your next Car. Also go to Morrie's and they will treat you fair. Thanks K.J from Savage More

Best place to buy a car! Myself and my wife were in the market to replace our old second care which is a 1999 Chevy cavalier. We had bought a KIA soul from Morries Minnetonka Myself and my wife were in the market to replace our old second care which is a 1999 Chevy cavalier. We had bought a KIA soul from Morries Minnetonka in 2010 and we love it, and we loved the experience. This time we went back and looked at a Subaru Forrester. As always there was no pressure we were asked if we needed help, and when we said we were looking no one hounded us or followed us around. When we did want to speak with someone we were helped by Hani Rashid. He was friendly, no pressure salesman who listened to what we were looking for and helped us find it. We drove several cars and he was always pointing out the good and bad things in them and reminded us of what we were looking for. He was very polite and always ready to answer a question. Also the Finance person we worked with Nate Black was really great as well. We gave him our number for financing and what kind of leeway we had with that, and he shopped around and got us a great deal with our financing. These guys are awesome!! If you are looking for a car stop here they are number 1 in my book. Thanks Guys. More