Morrie's Minnetonka Subaru

Awesome experience at Morrie's! I just bought my first brand new car at Morrie's! Everyone there was amazing, and so happy for me. I had a great experience and would recommend to a I just bought my first brand new car at Morrie's! Everyone there was amazing, and so happy for me. I had a great experience and would recommend to anyone looking at buying a car. Mary and Eva were awesome to work with! More

worked hard for years to buy a new car Did my research on cars and decided on a Subaru Forester 2017. I could have chosen any dealership but went with Morries Minnetonka Subaru due to loca Did my research on cars and decided on a Subaru Forester 2017. I could have chosen any dealership but went with Morries Minnetonka Subaru due to location. I should have had warnings going off from the beginning as it appeared I had to arrange my schedule to accommodate this purchase. I bought the full package in detail. Anyway, while driving the forester the second day of ownership, I heard a (chalk board nails scrapping) constant rattle sound from the dash area. On Saturday, I called my sales person and left a message. He returned my call the following Monday, as he was busy Saturday. Stated since I was coming in for rust package etc Thursday to mention this to service as I have a long commute. I agreed and called to confirm this appointment with service. ( I should have asked for an car exchange instead and the salesperson should have mentioned the 7 day return to me also). Service stated my name was listed for that date and wrote the extra service notes. A couple days later, I hear a clunk sound form the engine when it starts cold. Now I have had the car less than a week....Thursday - yesterday - I bring the forester to my appointment. Not only do they not have a loaner car for me as agreed, the service guy tells me I don't have an appointment and to reschedule. This is after driving to this minnetonka location for over an hour in traffic....I insist they find me a loaner car and keep my appointment as scheduled by the salesperson ( Craig) and reconfirmed during the week by me. The service person takes me to the computer and shows me a blank screen stating no appointment . He also states he can't reach my salesperson to confirm or find out about the need for the appointment since it is his day off. The service guy looked real disappointed to find out I had all my car documents with me to prove I purchased this package. He fills in the information - I am concerned my car won't be finished to be picked up today as scheduled since they act like they are doing me a favor. He states if I need parts to fix my car, it won't be done (what parts what fix - it's less than a week old - it's not used - it's new - repairs should be a distant nightmare way in the future - not the first week) It's a holiday weekend....they drive me to a car rental place to get my loaner car forgetting to inform me if I want full insurance, I have to pay for it. I call Morries service asking them how this process works - to bring the rental back to them or where. She said they do the final inspection and take my name off the rental at return to Morries. I get off the phone and explain all to the rental people and they tell me I have to bring the rental back to their location for the inspection and any refunds put on my credit card in person - then the rental place can drive me to Morries. Are you kidding me? More misinformation for Morries? surprise......I am more angry by this time than I can stand it. I give my credit card, get my rental - by the time I get home, my brain is screaming. I leave a message on my salesperson voicemail we need to talk about an exchange because I don't want to deal with this anymore - no repairs - not driving back for repairs - no hearing oh you have to reschedule because no appointment - I want a new car that runs like a new car. I want appointments kept - any errors made by Morries is Morries problem and not mine - consequences and making the customer happy is your job not mine. I will be calling them in two hours. Let's see if they are the honest company they advertise themselves to be or not. I have no problem changing my review and not blasting them to everyone I know if they do whats right and take responsibility for this vehicle that should be returned to the factory and I receive a new vehicle that I should have received in the first place. More

A simple servce diagnostic for a rattle. Service staff is very professional, friendly and knowledgeable. The new facility is a "showpiece!" clean, spacious and comfortable. The minor problem Service staff is very professional, friendly and knowledgeable. The new facility is a "showpiece!" clean, spacious and comfortable. The minor problem on my Outback was fixed in a timely manner. More

Go see Mike Clapper at Morries! I'm IN LOVE with my super awesome car and I look forward to the next edition. I did shop around at other dealers before going to Morrie's, and any of I'm IN LOVE with my super awesome car and I look forward to the next edition. I did shop around at other dealers before going to Morrie's, and any of them could have easily ordered me a STI like I did, but they all sucked in customer service. The pricing was basically set for the car no matter where I went so it really came down to the dealership who could sell me on their services. I had the best experience with Mike Clapper. He's the best car salesman you could ask for. He's not pushy, he's more than knowledgeable and very thorough. I ordered a brand new WRX STI a couple months back and it arrived a month ahead of schedule which was a nice surprise. I was pleased with everything that happened and I will lease/buy from them again. Mike didn't give me a hard time because I came in late the 1st night to check out a car and talk options, he didn't give me a hard time about test driving a vehicle (apparently a STI is = to a Maserati at some dealerships) and he didn't get upset with the ton of annoying emails I sent him over the 2 month waiting period. :) He's owned a bunch of Subaru's himself and was able to give me the most valuable information and wasn't just trying to sell me on a car. He walked me through the entire car and all of it's features and helped make sure I was also knowledgeable in what my car is really capable of. The shop is clean, all the staff was helpful and I felt like I made the right choice in the car I purchased. No regrets. Thanks Mike for all that you have done and I'll be back to buy the next one when the lease is up! -Ashley More

Great service for oil changes I bought my KIA from Morrie's and everything has been good so far as getting oil changed and a few warranty things awhile back. I am disappointed that I bought my KIA from Morrie's and everything has been good so far as getting oil changed and a few warranty things awhile back. I am disappointed that they aren't KIA Dealer now but still go there. I have only had two problems, once was getting a paint chip fixed and the other is I never got my $500 back if I did the loan through them. Otherwise every thing has been good service. Friendly people and waiting there has been no problem as they have nice waiting room. More

Purchase of Used Vehicle A very positive vehicle buying experience. There was no pressure, 'games', or surprises. I would definitely recommend this dealership to anyone loo A very positive vehicle buying experience. There was no pressure, 'games', or surprises. I would definitely recommend this dealership to anyone looking for a new or used vehicle. More

Subaru 2016 Outback Buying Experience I'm impressed with Morrie's, specifically Josh. He provided reasons why Subaru drivers like their Subaru's and it stuck. Engineering is the key! I'm impressed with Morrie's, specifically Josh. He provided reasons why Subaru drivers like their Subaru's and it stuck. Engineering is the key! More

Many years of fine service We have used Morries Subaru for over 20 Years and have always had an excellent experience. This time itwas a windshield replacement by Morries Bodywor We have used Morries Subaru for over 20 Years and have always had an excellent experience. This time itwas a windshield replacement by Morries Bodyworks. More

Third Subaru from morries The absolute best service from patrick person. It was the 3rd Subaru we have bought from Morrie's and specifically Patrick. Fast, zero hassle, prof The absolute best service from patrick person. It was the 3rd Subaru we have bought from Morrie's and specifically Patrick. Fast, zero hassle, professional and friendly. We won't buy from anyone else. Patrick is knowledgable and gave us honest opinions and advice. Bottom line : we trust Morrie's More

Good Honest People Morries shows respect. I never feel like they are trying to sell me extras. They had no loaner cars available for my service, so they rented one for m Morries shows respect. I never feel like they are trying to sell me extras. They had no loaner cars available for my service, so they rented one for me at their expense. When I could not return the loaner in time due to a last minute work conflict, they were extremely accommodating. No hassles, just good people and great service. More