Morrie's Minnetonka Mazda

Horrible experience.Incompetent salesperson. Rude and Horrible experience. Incompetent salesperson. Rude and unprofessional sales manager. I found out later that the bank that services the loan received Horrible experience. Incompetent salesperson. Rude and unprofessional sales manager. I found out later that the bank that services the loan received different numbers from what I signed on at the dealership. More

Everyone was great to work with from walking in the door and out the door and out the door More

They are the best! Great sales assistance and their car service is always excellent! This is our family's 4th Mazda from Morries. service is always excellent! This is our family's 4th Mazda from Morries. More

Service from Lester and Allie was superb -- friendly and efficient. Nickie and I were completely satisfied with our purchase experience and most appreciative -- 10 STARS for each of them!! efficient. Nickie and I were completely satisfied with our purchase experience and most appreciative -- 10 STARS for each of them!! More

Finance has no idea what they are doing. Was blatantly lied to by the sales staff and finance did not have a clue how to get plates/registration taken care of. lied to by the sales staff and finance did not have a clue how to get plates/registration taken care of. More

Salesman Frederick Noble totally listened to me about the type of car I was interested in. I went into dealership on Monday to test drive the CX5 and Wednesday I was behind the wheel of my new car because a type of car I was interested in. I went into dealership on Monday to test drive the CX5 and Wednesday I was behind the wheel of my new car because a shipment came in sooner than expected. More

The sale rep. Awesome. Jaquan "Jake" Ford was friendly, patient fitted my wife and I with what we were looking for in a viechle. He went above and beyond with getting the right vehicle. All people involved patient fitted my wife and I with what we were looking for in a viechle. He went above and beyond with getting the right vehicle. All people involved with our purchase wonderful to be around. No pushing to purchase. Thank you all for your help. More

My salesmen was named terry glass. He was really helpful and help me Through the process I would recommend as dealership to any of my friends. and help me Through the process I would recommend as dealership to any of my friends. More

Entire sales experience was subpar and full of tiring hassles. Their advertised best price first and great inventory selection is seldom found. By 7/22/21 I stopped at the dealership late afternoon a hassles. Their advertised best price first and great inventory selection is seldom found. By 7/22/21 I stopped at the dealership late afternoon and wanted to check out a CX-5. Their sales person initially got a different trim and color that I preferred. After my request for specific color and options he pulled out a Silver vehicle and told there is no Grey color option available and might cost more. After going through their sales proposal and their pressure to sign off immediately to avoid car being sold out I had to wait for a total of over 4 hours with no progress and after 8:30 PM they told me the sale could not be complete due to technical difficulties. Next day I noticed a Grey vehicle in stock with another dealership at even lower price but the sales person again told me only that the color option is available only with Turbo at 2K extra. Then I was told I will have the best possible price offered. While I was signing off the silver vehicle, I noticed the Grey vehicle I asked for was parked right next to the car they showed to me. Then they said it's already reserved for an employee there. Just by next day the vehicle with color choice I asked for was showing up in their dealership website at over 2K lower. I was totally shocked and immediately reached out to their sales team but had to wait for another day due to holiday and check up again. I stopped by there by next day to get a reasonable solution on the price and color choice but to my shock I was told nothing else could be done as I already signed off. After a long wait again I had to make a tough choice and return the vehicle with a 190 fee which adds to the pain of already not getting the car I liked. Overall the experience was extremely painful and I had to go through a lot of mental agony and regret my decision. Adding to all these , there was a lot of upselling pushes. There had been no response after conveying the same in feedback to management. Even with such a great product from Mazda the purchase couldn't be complete due to lack of transparency and customer friendliness at the dealership. More

Dealership is modern, quiet, and spacious with a smart layout, and ample inventory. We were greeted immediately by a salesperson who was friendly, knowledgeable, accommodating, and diligent. layout, and ample inventory. We were greeted immediately by a salesperson who was friendly, knowledgeable, accommodating, and diligent. More