Morrie's Minnetonka Mazda

Ben was patient with us and attentive to our need to replace our Volvo (hit in a crash). His task was not easy because my husband and I had pretty limited choices from the insurance company. Ben was abl replace our Volvo (hit in a crash). His task was not easy because my husband and I had pretty limited choices from the insurance company. Ben was able to steer through a fair deal and we are happy with the choice we made. I think Morrie's is fortunate to have Ben working with them. More

I have already written a review for Morrie's on this website, but I've been forced to write another... After becoming fed up with the staff at Morrie's when I attempted to take advantage of the Buy " website, but I've been forced to write another... After becoming fed up with the staff at Morrie's when I attempted to take advantage of the Buy "Happy" program, I stopped showing up to this dealership altogether. On multiple occasions I was ignored, hounded by commissioned service writers **not applicable to Steve** (these guys have claimed to my friends that have worked at Morries to be making in upwards of $70-90k/year), stood up on scheduled appointments, and made to wait hours to receive my car back after service. I had previously written an extensive review with dates, times, names, and other specifics regarding my horrible experiences, but I edited the review down to just a few short sentences after I felt that I was going a little overboard and being childish. However, this new incident, along with the reviews posted praising Morrie's DIRECTLY AFTER purchasing their new auto (ignorance is bliss?), makes me wish I wouldn't have edited it. Now I must write again. My timing belt is on the verge of snapping (according to Precision Tune Plymouth, mechanics you can trust). I called Fidelity Warranty (I purchased the Silver Warranty for an extra $1,067) to be assured that this was covered before I gave the okay to have it replaced - it's not. Although I have not reached the recommended miles before replacement (the stipulation that makes Fidelity pay for it), I have passed the 7 years from the production date of my car - freeing Fidelity from being obligated to pay for the replacement. Here's the kicker: when I purchased the warranty, I specifically asked if the timing belt would be covered for the extent of the 48,000 mile warranty (these cars have timing belt issues that I had read about before purchase). I was assured that it would be - I even looked back in the brochure they gave me and the sales woman had underlined "timing chain or belt". However, being that my car was built in 2000 and the fact that I bought the car in 2009 (9 years after production) I came to realize that my timing belt was NEVER EVEN UNDER WARRANTY! I should have read through the stack of Terms and Conditions more carefully and printed off information regarding the manufacturer's recommended replacement parts list, something that's necessary in order to understand what you are actually signing, but I didn't - I thought I was Buying Happy. More

I worked with Anne to purchase a new CX-9 and am very pleased with my experience. From the time I was referred to her by Barb (Sr Sales Mgr), Anne was exceptional to work with. She provided consistent pleased with my experience. From the time I was referred to her by Barb (Sr Sales Mgr), Anne was exceptional to work with. She provided consistent information throughout my decision making process but didn't overly pressure me. I think that it is key to stay in touch with customers consistently but not being too aggressive. I enjoyed every interaction for her and she made a process that can be filled with anxiety so much less stressful. I would recommend Anne to anyone interested in a new car and I stand behind Mazda 100% now just buying my 2nd new car from Morries. Thank you so much! Anne Claeson PS - one strong recommendation I would have is to provide the car protective coating options and extended warranty info before the final sit down to sign the purchase agreement. It is frustrating to have to look at those types of large expeditures at the last minute...confusing as well and a buyer just doesn't need that at the 11th hour. More

I totalled my 2008 MX-5 in the winter's first big snowstorm of 2010. The fact that I walked away from the accident with only a bruise on my hand convinced me to buy another MX-5. All the safety fea snowstorm of 2010. The fact that I walked away from the accident with only a bruise on my hand convinced me to buy another MX-5. All the safety features of the car performed beautifully during the crash. I had the tow truck drop me off at Morries' Mazda and Masarati because I felt that the people at Morries' would take care of me. And they did. Curtiss Bjorklund remembered me from my first purchase, found an open car rental office (which was incredible because all the ones I'd called had closed early because of the snow) and drove me there that day. The rest, purchasing my new car, was all by phone and email and there never was any pressure to go outside my price range. Curtiss found me the exact car I wanted, with all specific packages, including predelivery undercoating and new snow tires. It took almost 2 months to find and get my car. Curtiss never gave up trying to find me the car I wanted. Finally, he delivered it to me personally at my workplace exactly as I had ordered. I never had to do anything except email him my preferences, occasionally chat with him on the phone or text him. He found the absolutely best price (below Edmond's owing to Mazda end of the year discounts) and literally found the ONLY car left in the US that fit my specifications (I checked on the internet). Everyone at Morries' is great, including the service department, but if you want a car for a specific price that's at all reasonable - particularly a rare car of any make or model - Curtiss Bjorklund at Morries' Mazda and Masarati is the only person to call! More

My family was looking for a car that we could fit into and afford. We got in touch with Dianne Burnham and she was great! She gave us really good advice with bringing everything that we would have in the and afford. We got in touch with Dianne Burnham and she was great! She gave us really good advice with bringing everything that we would have in the car. So we brought all three kids and she made shopping for a car an enjoyable experience even with three kids. She was very friendly and knowledgeable. She was very helpful in giving suggestions. In the end we found a car that works for our family and in our price range. It was a very good experience and I would highly recommend Morrie’s Minnetonka Mazda and make sure to ask for Dianne! More

My over all experience was awesome. Curt went above My over all experience was awesome. Curt went above and beyond my expectations to resolve an issue with tires on my new car. I was treated as i My over all experience was awesome. Curt went above and beyond my expectations to resolve an issue with tires on my new car. I was treated as if I were the only customer in the store - my problem was validated and addressed right away. Amazing service. thank you so much! Mary Madison More

Greg Totally ROCKS ! ! ! I was in a panic because the clutch in my car went out and I needed another car fast. Greg was very patient with me especially since I was in a bit of a pinch. He treated me wi clutch in my car went out and I needed another car fast. Greg was very patient with me especially since I was in a bit of a pinch. He treated me with great empathy and dignity. I drove away with a better car than I had previously and my personal freedom regained. Thank you Greg. You are Awesome! More

Dianne was very kind and helpful, this was my first time buying a car and she explained everything very thoroughly. She answered all of my questions and was extremely nice. The car was definitely worth the buying a car and she explained everything very thoroughly. She answered all of my questions and was extremely nice. The car was definitely worth the price I paid for it and I love it! Dianne also let me know that I can contact her with any questions I have about anything, which is very nice because I might run into something I don't understand and I definitely feel comfortable talking to her. My parents bought a car from her and now that I have bought a car from her she is like the family go to gal for our cars! More

Morrie's Mazda, Minnetonka, gives the worst customer service EVER! Throughout my experiences of trying to go through with my services via the "Buy Happy" program I have received all but bad customer ser service EVER! Throughout my experiences of trying to go through with my services via the "Buy Happy" program I have received all but bad customer service, bad attitude, and arguments with the service representatives. Like another person had posted earlier, the free oil changes are good but the catch is that you have to pay loads of money for the 15k mile check-up... in the end the check ups came back with "oh, you're car's okay" - thus stating that the oil changes are crap along with the xxxx water sprinkled car wash that does nothing to clean my car after. So here's the latest with what has happened. I went to Morrie's this passed Saturday to get my brakes checked to see whether it's the "covered repair" that could cover me for free brake change- just because my 'Platinum' warranty is ending - the girl down in the service center tells me she doesn't know much about the repairs and the warranties and had to go ask the supposed 'higher-up' in the service office for verification and clarification. I walk up to this representative and I tell him what I'm in for and he states to me "Well, did you know that you're not scheduled for an appointment for your brakes today and that you're scheduled for next Saturday, the 29th?" I reply, "I've scheduled this appointment with you guys a week and almost a half ago for the 22nd, what you have must be wrong." He replies back that it's too bad because they are book for the rest of the day and there's nothing that they can do. At this moment I'm just furious with their mix up because, No.1, I drove 45 minutes to get my service that can only be done on the weekends because Morrie's weekday schedule for brake repair is crap (no business for it after 1pm), and No.2 , my warranty doesn't cover my brake wear down... which I had the financial rep. help explain to me later after my feud in the service center. The finance rep. told me that wear downs aren't covered since the extended warranty is meant to mimic a factory warranty. SO, do not buy in for the warranties unless you're really PHOBIC about technical difficulties with your car that would be considered a "covered repair" by Morrie's uncooperative service staff. Now the 2nd dilemma on this same very day. I came in and found out I couldn't get my brakes changed unless I paid for it so then I stated that I would like to squeeze my scheduled oil change in instead. The male rep. that I worked with in the previous situation tells me that I CANNOT get an oil change because I am 300 miles under the scheduled time...(I'm @ 89.2k and my schedule is for 89.9k). I replied back to this rep., "My sticker states 01/21/11 or 89.9k miles, and today is 01/22/11. The previous times I've come I was able to get an oil change on the date or the mileage, how come I can't do it now? The xxxxxxxxx tells me it's policy and he can't do anything about it... I'm just thinking "xxxxxxxx, others did it and what's a mere 600 miles early going to do because I hate making that dang 45 minute drive for service." Anyway, I'm furious by this time and I say forget the service today. I call back today, Monday, and I try to schedule another time for an oil change for tomorrow because the finance manager said it should be fine... service rep. tells me sure, does tomorrow, Tuesday, work? I state yes and I also told him about my weekend problem. A couple hours pass and I finished work, the same service rep. (Mike) calls me back and tells me that I'm early for an oil change again and asks if I would like to schedule it for next week. I tell Mike that I've already gone through this problem with them and what the sticker tells me and all. I also state that this conflicts with my time next week and that this is poor customer service I've been receiving lately. Mike replies back "How is this a problem with conflicting with your personal time, we can't give you an oil change early and the stickers are defaulted to print out a date along with the mileage for the next scheduled oil change." I tell him, "it's not my fault your stickers say that, but it is as it says and I would like to have my oil change... shouldn't the customer be right? isn't that what's meant for proper customer service..." he keeps arguing and I cut him in and say fine, schedule me for the next xxxx Monday then. So that explains it. Poor interaction with service reps. and the "Buy Happy" program is worthless with the service reps always not doing a thorough job... (since my engine still clicks after the 75k check up) Whatever you do, don't go to Morrie's for service, don't even bother buying a car through them. You're definitely better elsewhere without there service pitches and their poor service. More

This is the second new car I've purchased with Morries, and the reason was because of the great experience I had with Anne Brick. She was so warm and friendly. My family also buys cars from her. I would re and the reason was because of the great experience I had with Anne Brick. She was so warm and friendly. My family also buys cars from her. I would recommend her to anyone looking for a car and I have sent her many customers. Thanks, Pat More