Morrie's Minnetonka Mazda

Dianne was very kind and helpful, this was my first time buying a car and she explained everything very thoroughly. She answered all of my questions and was extremely nice. The car was definitely worth the buying a car and she explained everything very thoroughly. She answered all of my questions and was extremely nice. The car was definitely worth the price I paid for it and I love it! Dianne also let me know that I can contact her with any questions I have about anything, which is very nice because I might run into something I don't understand and I definitely feel comfortable talking to her. My parents bought a car from her and now that I have bought a car from her she is like the family go to gal for our cars! More

Morrie's Mazda, Minnetonka, gives the worst customer service EVER! Throughout my experiences of trying to go through with my services via the "Buy Happy" program I have received all but bad customer ser service EVER! Throughout my experiences of trying to go through with my services via the "Buy Happy" program I have received all but bad customer service, bad attitude, and arguments with the service representatives. Like another person had posted earlier, the free oil changes are good but the catch is that you have to pay loads of money for the 15k mile check-up... in the end the check ups came back with "oh, you're car's okay" - thus stating that the oil changes are crap along with the xxxx water sprinkled car wash that does nothing to clean my car after. So here's the latest with what has happened. I went to Morrie's this passed Saturday to get my brakes checked to see whether it's the "covered repair" that could cover me for free brake change- just because my 'Platinum' warranty is ending - the girl down in the service center tells me she doesn't know much about the repairs and the warranties and had to go ask the supposed 'higher-up' in the service office for verification and clarification. I walk up to this representative and I tell him what I'm in for and he states to me "Well, did you know that you're not scheduled for an appointment for your brakes today and that you're scheduled for next Saturday, the 29th?" I reply, "I've scheduled this appointment with you guys a week and almost a half ago for the 22nd, what you have must be wrong." He replies back that it's too bad because they are book for the rest of the day and there's nothing that they can do. At this moment I'm just furious with their mix up because, No.1, I drove 45 minutes to get my service that can only be done on the weekends because Morrie's weekday schedule for brake repair is crap (no business for it after 1pm), and No.2 , my warranty doesn't cover my brake wear down... which I had the financial rep. help explain to me later after my feud in the service center. The finance rep. told me that wear downs aren't covered since the extended warranty is meant to mimic a factory warranty. SO, do not buy in for the warranties unless you're really PHOBIC about technical difficulties with your car that would be considered a "covered repair" by Morrie's uncooperative service staff. Now the 2nd dilemma on this same very day. I came in and found out I couldn't get my brakes changed unless I paid for it so then I stated that I would like to squeeze my scheduled oil change in instead. The male rep. that I worked with in the previous situation tells me that I CANNOT get an oil change because I am 300 miles under the scheduled time...(I'm @ 89.2k and my schedule is for 89.9k). I replied back to this rep., "My sticker states 01/21/11 or 89.9k miles, and today is 01/22/11. The previous times I've come I was able to get an oil change on the date or the mileage, how come I can't do it now? The xxxxxxxxx tells me it's policy and he can't do anything about it... I'm just thinking "xxxxxxxx, others did it and what's a mere 600 miles early going to do because I hate making that dang 45 minute drive for service." Anyway, I'm furious by this time and I say forget the service today. I call back today, Monday, and I try to schedule another time for an oil change for tomorrow because the finance manager said it should be fine... service rep. tells me sure, does tomorrow, Tuesday, work? I state yes and I also told him about my weekend problem. A couple hours pass and I finished work, the same service rep. (Mike) calls me back and tells me that I'm early for an oil change again and asks if I would like to schedule it for next week. I tell Mike that I've already gone through this problem with them and what the sticker tells me and all. I also state that this conflicts with my time next week and that this is poor customer service I've been receiving lately. Mike replies back "How is this a problem with conflicting with your personal time, we can't give you an oil change early and the stickers are defaulted to print out a date along with the mileage for the next scheduled oil change." I tell him, "it's not my fault your stickers say that, but it is as it says and I would like to have my oil change... shouldn't the customer be right? isn't that what's meant for proper customer service..." he keeps arguing and I cut him in and say fine, schedule me for the next xxxx Monday then. So that explains it. Poor interaction with service reps. and the "Buy Happy" program is worthless with the service reps always not doing a thorough job... (since my engine still clicks after the 75k check up) Whatever you do, don't go to Morrie's for service, don't even bother buying a car through them. You're definitely better elsewhere without there service pitches and their poor service. More

This is the second new car I've purchased with Morries, and the reason was because of the great experience I had with Anne Brick. She was so warm and friendly. My family also buys cars from her. I would re and the reason was because of the great experience I had with Anne Brick. She was so warm and friendly. My family also buys cars from her. I would recommend her to anyone looking for a car and I have sent her many customers. Thanks, Pat More

I went into Morries looking for a Tribute. I had been e-mailing Jesse Howard about cars and he was very helpful. I just went in on a whim and Jess wasn't in yet but Dianne Burnham was. She was great to e-mailing Jesse Howard about cars and he was very helpful. I just went in on a whim and Jess wasn't in yet but Dianne Burnham was. She was great to work with. A 2011 Tribute was not in the lot so they moved cars around on the showroom floor so they could get a Tribute out for me to drive. It took a lot of work but everyone was more than willing to do that. I took a test drive and decided that the Tribute just didn't fit my body needs. Dianne thought that the CX-7 might be good for me. So I test drove it and it was just perfect. Four hours later I bought a car. Dianne was just a lovely person to deal with. I dreaded the finance end of the purchase but Betsy Walsh was just super. She walked me through it and was so helpful and kind. When it was time to leave with my new 2010 CX-7 Jess walked me through all the inside car things. He helped me set up the pairing of my cell phone. Diane, Jess and Betsy worked together to make this purchase enjoyable. Yes, I said enjoyable. Everyone was very nice. I would highly, highly recommend these people if you are looking for a Mazda. You can't go wrong with them. More

We were thrilled to work with the folks at Morries. We have been loyal Toyota owners for the last 20 years with never a concern! Just to go to another Dealer was a huge leap for us. Several friends hav have been loyal Toyota owners for the last 20 years with never a concern! Just to go to another Dealer was a huge leap for us. Several friends have Mazda's and the CX-9 offered everything we were looking for in the price range we wanted. Diane was exceptional. She made the whole process fun and we are really enjoying our new car. More

I have been dealing with Curt since I made the phone call. I went in to the dealership on a whim to meet up with him. I was running a little behind schedule & he had an appointment to make so he set me call. I went in to the dealership on a whim to meet up with him. I was running a little behind schedule & he had an appointment to make so he set me up with Dianne. They were both wonderful! Dianne was so friendly and we got to talk while everyone figured out paperwork! I will be back there tomorrow to close on the new vehicle & would gladly refer my friends to them! :) More

promised us to hold a car. drove 4 hours to get to the dealership and she decided to sell it 5min before we got there. Promised us the world and that we will get is into the car and afterward did not even dealership and she decided to sell it 5min before we got there. Promised us the world and that we will get is into the car and afterward did not even call us to notify us not to make the trip. Worse experience in my life More

From the moment I stepped into the place I was greeted with friendliness and respect. I couldn't ask for a better person to deal with. Marlene had the patience and knowledge to answer all of my question with friendliness and respect. I couldn't ask for a better person to deal with. Marlene had the patience and knowledge to answer all of my questions and did not pressure me in any way before I decided to buy. I would recommend her for anyone that asks me. Even now after the purchase if I have a question, Marlene is always available. Doris Isaacson More

I bought a ford ranger from Morries back in September. I got a good price on it but had to put a few bucks into the vehicle because there service department over looked a few things. They covered some of th got a good price on it but had to put a few bucks into the vehicle because there service department over looked a few things. They covered some of the expense even thought the warranty had expired and the dealership even offered to pay for the service expense. The sales representative was nice and honest he even drove 60 miles to get me because I did not have a car. I would buy another car from Morries. There prices are unbeatable and the sales staff seems friendly. More

Diane was awesome. I am a single mom and she helped me manage my kids during the process. She went over and above what I was expecting and explained everything to me in common language. She even helped manage my kids during the process. She went over and above what I was expecting and explained everything to me in common language. She even helped me clean out my old car. Loved her and the experience! More