Morrie's Minnetonka Mazda

We were met at the door by the salesman we spoke to on the phone. He had the car read for us to test drive. He was very pleasant and professional. Our over all experience was excellent. the phone. He had the car read for us to test drive. He was very pleasant and professional. Our over all experience was excellent. More

I have always had outstanding service, whether when leasing or servicing my vehicle. Everyone I work with is stellar! leasing or servicing my vehicle. Everyone I work with is stellar! More

I have been attempting to get this issue resolved and Diego has not responded to my follow up email I sent 2 weeks ago. Took my '18 CX 5 in for an oil change and they used the incorrect oil grade. Thi Diego has not responded to my follow up email I sent 2 weeks ago. Took my '18 CX 5 in for an oil change and they used the incorrect oil grade. This dealership is the only one that has used something other than the recommended grade outlined in the owner's manual. It was only during my recent check-out at Morrie's Minnetonka that I was informed that they used semi-synthetic. This prompted me to double check what is listed in my manual and service history. My owners manual has 0W20 listed as the correct oil grade for my vehicle. I received 5W20 at Morrie's Minnetonka. My previous oil change was done earlier this year at the other Morrie's (Inver Grove) and they performed the correct 0W20 full synthetic oil change, so I did not expect this issue to happen at another Morrie's dealership. I reached out to the service dept via the contact form on the website (which took 2 attempts to even get a response). When Diego emailed me, he said they normally ask what oil change service you'd prefer but they must have forgotten to ask. I have been here for service, twice, and have never been asked, or given the option for a different oil change service. Ironically, I have never been questioned about oil change services at any other dealership (including the other Morrie's location); they know what my car requires and follow those requirements. Diego then contradicts himself later in the email and says that Mazda does recommend full synthetic oil change services. Why would a dealership perform maintenance that is in opposition to manufacturer guidelines for a vehicle they are trained to service? The service advisor I spoke with may not see this as an issue, but it destroys the trust with the customer when I cannot even get a straightforward oil change done properly and in accordance with my vehicle's specfications. Looking into the use of incorrect oil grades brings up a myriad of research about short and long term issues that can arise. Mazda spends time and money on research and development to figure out what is best for maintaining their vehicles to ensure long term use for customers, and I do not think it is a lot to ask that a dealership follow those findings. I would expect this oil change issue from a cheap low rated shop, not a four star rated dealership with resources from the manufacturer of the vehicle. If you are a frequent customer here, I would highly recommend you check your service history and contact them via written communication if you find the same issue I had. Lastly, the email addresses to Mazda's higher ups are listed on the Elliot Report's site, along with Mazda customer service information. More

The whole experience at Minnetonka Morrie's Mazda was fantastic. We actually left another dealership that we have used for a number of years to come to Morrie's Mazda. All of the staff were very courte fantastic. We actually left another dealership that we have used for a number of years to come to Morrie's Mazda. All of the staff were very courteous and friendly. Matt L was fabulous. He introduced us to the CX5 and explained all about the car. Matt answered all of our questions and was very respectful and courteous with our repeat questions! I have already referred two people to Morrie's Mazda and Matt. Thank you for the excellent care we received. More

They were wonderful to work with at every stage of purchasing our vehicle. We appreciated their level of detail and thoroughness, as well as their courtesy and friendliness!! purchasing our vehicle. We appreciated their level of detail and thoroughness, as well as their courtesy and friendliness!! More

Ian was wonderful to work with and Allison was more than helpful and pleasant! They got a payment that worked for us and we LOVE our Durango! It was with the two and a half hour drive to get it! helpful and pleasant! They got a payment that worked for us and we LOVE our Durango! It was with the two and a half hour drive to get it! More

Everything went smoothly and all the people that I met were professional and friendly. It was a great experience. were professional and friendly. It was a great experience. More

Morrie's Minnetonka Mazda, Anne Brick specifically, provided the best overall information regarding my interest in a new vehicle, including features, price estimate and timing. I ultimately made the p provided the best overall information regarding my interest in a new vehicle, including features, price estimate and timing. I ultimately made the purchase thanks to Anne's expertise and caring. This is my third interaction with Anne related leasing and purchasing a vehicle from Morrie's Minnetonka Mazda. Anne and the staff at Morrie's Minnetonka Mazda made the process easy and I am not disappointed with experience from any perspective. During the purchase, I was made comfortable, attended to while a treatment was added to the vehicle. Additionally, Morrie's Minnetonka has already followed-up with me. More

Staff were courteous and friendly. We both enjoyed working with Matt L who acquainted us with the cx5 , took us out on a test drive. He was very patient and considerate, allowing us We both enjoyed working with Matt L who acquainted us with the cx5 , took us out on a test drive. He was very patient and considerate, allowing us time to make the final decision in purchasing the vehicle. More