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Morrie's Minnetonka Ford
Minnetonka, MN
491 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 491 reviews
November 23, 2022
Everyone was friendly and professional. All of the various costs were explained. The new cars features were explained very well by our sales person. All of the various costs were explained. The new cars features were explained very well by our sales person. More
by John
Employees Worked With
Roberto Lopez-Briones five stars
October 21, 2022
I have purchased 3 vehicles from this dealership since 2013. Currently I have a 2019 Ford F150 Platinum I purchased new from this dealership. They were very friendly and kind at all of the sales. The fi 2013. Currently I have a 2019 Ford F150 Platinum I purchased new from this dealership. They were very friendly and kind at all of the sales. The first two vehicles I got the Ford extended warranties with F150 and Explorer I purchased. The current 2019 F150 I have they were pushing a 15 year unlimited mile extended warranty from a different (Not Ford) company for $4000. I wanted to go with the Ford but they were telling me this was as good if not better. So reluctantly I went with this, but I trusted them and I now regret it. They also sell a Buy Happy promise that comes with a lifetime powertrain warranty. Wouldn't you know, this actually is provided by the same company they were pushing with the 15 year warranty. I had some timing chain issues with my truck and brought it into another Ford dealership to have it looked at since now I live an hour and a half from Morries. The dealership contacted this warranty company and they promptly denied my claim even though all oil changes were done (with full synthetic oil) and on time. They denied it because my cabin air filter was not changed often enough and engine air filter missed their mileage mark as well even though it has been changed multiple times in 68k miles. The current Ford dealership I was working with said they have never had a powertrain warranty denied because of either of these air filters (especially since both have been changed and maintained). I was told neither has any effect by them on this and it was a way for the dealership and the warranty company to get out of the contract. Long story short I have been trying to contact them via phone (left message for service manager, not a call back after a week) and I filled out a contact form on the website on the same day and nothing as well. They have my Name, number and email and as ignoring me. After being a loyal customer, buying 3 vehicles from there (and not even living in the metro anymore when buying the second two) it is super disappointing. I unfortunately enjoyed the buying process so I kept going back, but they only are like that when you are spending money. The one time you need them to assist they will avoid you. It's painful and expensive way to realize they pulled the wool over my eyes with the Buy Happy and 3rd party extended warranty they sold me. Just wanted to get this out there and hopefully help someone else avoid the situation that I am now facing. I would try somewhere else if thinking about buying your Ford from this dealership. I will update if anything changes. More
by Brandon
Employees Worked With
Griffin
September 27, 2022
Coming from a customer service background. My husband and I contacted the dealership and was promptly contacted to set up an appointment. We met with the sales representative test drove the ca My husband and I contacted the dealership and was promptly contacted to set up an appointment. We met with the sales representative test drove the car and received excellent customer service from beginning to end. We couldn’t be happier with the car and buying experience. We have passed this info along to family and friends.thank you so much! More
by crjeffrey
Employees Worked With
Daniel Schneider, Todd, Al
September 23, 2022
I recently (9/2022) had a horrible experience with the service department at Morrie's ford dealership in Minnetonka. I called into get a quote for 4 tires and TPMS replacement and they quoted me $800 on service department at Morrie's ford dealership in Minnetonka. I called into get a quote for 4 tires and TPMS replacement and they quoted me $800 on a set of 4 tires w/o an alignment. I had another quote from another provider for $748 and thought I would still use Morries since I needed other service work done. I never received a written quote and their service department manager said it was sent by email. Nothing ever showed up in spam or in my email on the day they said the quote was sent. I called their service department salesman and left several voice mail messages and requested that he resend it and he never responded. My advise to all potential customers is to not rely on their service department, based on my experience. Their manager said they don't make any money on tires. More
by Bill
Employees Worked With
Service Department Manager "Mike" and Service Sales "Jared".
August 22, 2022
Efficient, thorough, and professional. Highly recommended for anyone in the Minneapolis area. Service experience has also been top notch. Highly recommended for anyone in the Minneapolis area. Service experience has also been top notch. More
by jrmatth
Employees Worked With
Max Hammarlund
