Morrie's Minnetonka Ford

luke hoffmann rocks I have bought 4 vehicles from Luke hoffmann in leasing and he is the most honest salesperson in the world. He started me at a focus in 2003 and has I have bought 4 vehicles from Luke hoffmann in leasing and he is the most honest salesperson in the world. He started me at a focus in 2003 and has moved me into an escape, edge and now an explorer as our family has grown. Thank you More

Great Job Ray! Excellent experience at Morries Minnetonka. From start to finish Ray took care of me and my family. Ray Bowling made buying easy. Truly a professio Excellent experience at Morries Minnetonka. From start to finish Ray took care of me and my family. Ray Bowling made buying easy. Truly a professional! More

BAD customer service I bought a new 2015 Ford Edge in June. Love the car but had one problem. I found that on the rear doors the weather seal was coming off when the e I bought a new 2015 Ford Edge in June. Love the car but had one problem. I found that on the rear doors the weather seal was coming off when the either door was opened. I went to the dealer on June 29th and was told by Greg in service that he thought it was a design flaw and he created a case with Ford and sent a picture of the problem. He called me a day later and said the part is on order and expected in 2 days. I then called back about 10 days later and left a voicemail for Greg. Since I did not get a return call I called Greg again in another 7 days and left another message. 2 days later I called the main number and was told Greg is no longer an employee and I was forwarded to Dan's voicemail. I left Dan a voice and explained the situation and suggested he forward the voice mail if he was not the guy to help. No return call from Dan or anyone else. I called the service department 2 days after I left the message for Dan and was told by Andy there is nothing on order for my car and I should come in so they could take a look. I drove to the dealer and Andy was busy but another gentleman took a look and he found there was a part on order and it is expected on Tuesday July 21st. A wasted trip to the dealer. I never received a call from the dealer that the part was in but instead called on July 24th and found that the part arrived so I scheduled an appointment. I arrived at the dealer and waited about 10 minutes before anybody in service was available to help. I was told it would be ready in 1.5 hours and they would call when ready. 5 hours later I gave a call and was told they are working on it now. I have had service at other dealers and never experienced this kind of NON customer service. More

Used car sale I went in for a used car a used car and i was helped by Ray Bowling and he was the most honest car salesman I've ever had. I highly recommend going I went in for a used car a used car and i was helped by Ray Bowling and he was the most honest car salesman I've ever had. I highly recommend going to ray for purchasing a new or used car. More

Shane and the crew at Morrie's. Thanks for taking care of the problem of our new Escape. Looks great now! Thanks to the salesmen too, Luke and Brett. All of the crew at Minnetonka Fo Thanks for taking care of the problem of our new Escape. Looks great now! Thanks to the salesmen too, Luke and Brett. All of the crew at Minnetonka Ford in Minnetonka are so friendly and very helpful and just keep up the good work. More

Bob is the best!!! I have bought my cars from Bob Speweik for the last decade now, and I would follow him where ever he goes if I ever need another vehicle! I searched I have bought my cars from Bob Speweik for the last decade now, and I would follow him where ever he goes if I ever need another vehicle! I searched Bob out, and found that he was working at Morrie's Minnetonka Ford. So I called him to let him know what I was looking for in my next car, and we scheduled a test drive the next day. Since Bob is the only car dealer that I always feel comfortable working with, I traded in my Fusion and bought a new car for me, and a used car for my daughter!!! Bob is always helpful, and happy to see/talk to me, and wants to make sure that I am 100% happy as well, Bob is the best! More

Failure to Communicate to Customers 6/6/2015 I have owned my Certified Used Morrie’s vehicle for 35 days, and it has been in for promised repairs for 23 consecutive days, and it is expe 6/6/2015 I have owned my Certified Used Morrie’s vehicle for 35 days, and it has been in for promised repairs for 23 consecutive days, and it is expected to be there for at least another week. I am not a “buy happy” customer. I find, after the sale, their organization no longer has a sense of urgency of customer satisfaction. I had made calls every other day inquiring on the status of my vehicle, but never did I receive a returned call until I finally expressed my frustration over their failure to tell me where they had my car, and the status of the repairs. Apparently it doesn’t pay to be patient and wait quietly for the promised call backs that never came. And then when I did receive a call back voice mail, it simply advised: “Jackie will call me.” I came to realize I never received a call because the folks who were supposed to be helping me, were not, and then the internal blame game started... all that time was wasted. To my detriment. I expect eventually my new car will again be in my garage, but honestly, whenever I turn the ignition of my new car, I’ll regret I made the purchase through Morrie’s Minnetonka Ford. More

Overall Great Experience with difficult repairs To those considering taking their Ford vehicles to a dealership for service or repair, I would like to recommend Morrie’s Minnetonka. The reasons bein To those considering taking their Ford vehicles to a dealership for service or repair, I would like to recommend Morrie’s Minnetonka. The reasons being the people there who make it such an outstanding experience in getting the job done quickly, correctly and with such a pleasant professional attitude. People like Greg Holbrook (Service Advisor), Dan Augustana (Heavy Diesel Mech.) and Shane Cullinan (Accessories Manager). There are many others like the courtesy shuttle driver to the folks in the detail shop that are a pleasure to work with. It’s the knowledge, professionalism and wonderful “can-do” attitude that makes this place the best for service and repair. Thank You, wonderful people of Morrie’s for doing your best! Very Respectfully, Ted Rutherford More

Allways professinal Service. I Would'nt think of taking my vehicle to another dealership. I have had some unexpected problems. Morries employees solved every problem I have had s I Would'nt think of taking my vehicle to another dealership. I have had some unexpected problems. Morries employees solved every problem I have had so far. I am a very happy customer. I recommend Morries completely.... Yeahimmy More

A Professional Experience This is either the 5th or 6th vehicle I've gotton from Wayne Tobak. Wayne, listens, doesn't try to oversell and once again found me exactly what I wa This is either the 5th or 6th vehicle I've gotton from Wayne Tobak. Wayne, listens, doesn't try to oversell and once again found me exactly what I wanted. More