Morrie's Minnetonka Ford

MINOR PROBLEM WITH CAR BUT GREAT SERVICE Mom is in her 80's. Loves her Lincoln. Wipers worked good on most of the windshield, but had a couple areas where it was still hazy. My Mom and I w Mom is in her 80's. Loves her Lincoln. Wipers worked good on most of the windshield, but had a couple areas where it was still hazy. My Mom and I went in and asked about the problem. Eric was helpful, friendly and explained the situation. Got wipers replaced, cleaned the windshield and the problem was fixed. He told us that car washes sometimes put a wax on the car and that wax causes haze. Also showed us the wearing on the wipers. I joked that he probably wasn't expecting to clean windows for us and he said he was happy to help. It was his pleasure. Nice guy, and thanks for the great attitude! More

BUT ONLY IF IT IS CLOSE AND CONVENIENT FOR YOU. Good morning Greg. I just attempted to schedule an appointment to have my 2011 Lincoln MKX serviced, tire rotate and brake check plus check on driver Good morning Greg. I just attempted to schedule an appointment to have my 2011 Lincoln MKX serviced, tire rotate and brake check plus check on driver side seatbelt chime. You must have gone to an automated system where a computer determines whether you are allowed to wait, get picked up or rent a car. I happen to live in Circle Pines, which is 26 miles east of your location. I have not had problen waiting previously. But your attendant would not allow it because of the computer program. I had to eliminate repairing the seat belt chime (no big deal for me) and then the computer would allow me to wait. Then I could return another time to have the chime checked out. Frankly that's just too much hassel for me and several steps backwards in customer service just to make money for the dealership. Although I am scheduled for tomorrow, it will likely be the end of my travels to Morries for service. Sorry to dump this on you as you have always been accomodating to me in the past. Jim More

totally satisfied i bought my f350 from Morrie's Minnetonka Ford, the experience was great I love the free car washes and have had 2 oil changes and both time service w i bought my f350 from Morrie's Minnetonka Ford, the experience was great I love the free car washes and have had 2 oil changes and both time service was done promptly and correctly. I would recommend Morries to anyone. More

Morrie's Minnetonka Ford Lincoln - Great Service! Appointment setup online. Problem was fixed! Andy kept me informed during the progress. Thank you for the great service and a repair job well done!! Appointment setup online. Problem was fixed! Andy kept me informed during the progress. Thank you for the great service and a repair job well done!! More

Service Had transmission fluid flush with new fluid and service kit. Great service and gave us a loner car vehicle to use and washed our auto. Had transmission fluid flush with new fluid and service kit. Great service and gave us a loner car vehicle to use and washed our auto. More

Very Good The service dept. stepped up to the plate and communicated well with the whole process.They called every day and updated us through the repairs being The service dept. stepped up to the plate and communicated well with the whole process.They called every day and updated us through the repairs being done. More

Personalized Service Thank you to Ray Bowling for making us feel like the most important people on the planet in purchasing our Lincoln MKX. We have purchased many cars fr Thank you to Ray Bowling for making us feel like the most important people on the planet in purchasing our Lincoln MKX. We have purchased many cars from this dealership over the past 20+ years and this is the best experience by far. Thank you for making our purchase easy and personal - our customer experience was exceptional. It felt like Ray was helping us make a buying decision, not selling us, which is appreciated. Ryan Lysne from Finance - you are a gem, Leonard that reviewed our trade-in - keep that awesome smile, and our other finance guy that had us sign all the "lines", thanks for being part of our purchase experience. Everyone that worked with us was wonderful. Thanks so much - we love the car and look forward to telling people about our experience. Mark and Doreen More

Very ethical dealership Upon driving a just purchased used truck back to Hastings it started to overheat about 15 minutes from home. I pulled over and called the Nate and he Upon driving a just purchased used truck back to Hastings it started to overheat about 15 minutes from home. I pulled over and called the Nate and he talked to Kevin, the used car manager. They told me to let things cool down and take it to a mechanic I trusted. It turns out that there was a head gasket leak that would cost over $2000 to fix. Needless to say, I dreaded calling them because I feared that I would be told the problem was mine and tough luck. I could not have been more wrong. They were concerned with my predicament and even though it was not their intention to sell a problem vehicle they agreed to cover $2,000 of the repair! In an industry that has a reputation for being less than ethical it was thrilling to find a dealership that models integrity before and after the sale. More