Morrie's Minnetonka Ford

Awful customer service I have never been treated as poorly as I was at Morries Minnetonka Ford, I went there to buy a vehicle, Fred Hintze was the salesman I worked with, Ry I have never been treated as poorly as I was at Morries Minnetonka Ford, I went there to buy a vehicle, Fred Hintze was the salesman I worked with, Ryan Lysne actually picked the car, first off they sold me a car with an uncut key,I would not have been able to use it if my fob battery went dead,they actually assured me it was a good key!!!! Second the car I bought was a lemon, after 14 days of driving it, going down the highway the dash went black and the steering locked, they wouldn't even tow the car in, I had to tow it back to them, they gave me a loaner car, then after 22 days, the sales manager Glenn threatened to report the car stolen if I didn't bring it back, even tho they hadn't even tried to find me another car like they promised they would, they told me my car was fixed, forced me to take it, in less then 12 hours the car did it 4 more times, they continue to ignore me, my calls my emails, I WOULD NEVER RECOMMEND BUYING A CAR FROM MORRIES MINNETONKA FORD TO ANYBODY, not even my enemy!!!!! They also charged me $3000. Above Kelly Blue book cost. My issue remains unresolved , I even paid extra for the "Buy Happy " guarantee. They discriminate against women and unwealthy people, so if your rich and don't mind being stolen from, go for it!!!! More

Easy Purchase The purchasing process was very easy. Jake was extremely pleasant and knowledgable. We felt respected and our questions were answered clearly and comp The purchasing process was very easy. Jake was extremely pleasant and knowledgable. We felt respected and our questions were answered clearly and completely. We would recommend Morrie's without hesitation. More

Good Overall I inquired about a used truck over email, and telephone, then flew to Minneapolis to complete the purchase and drive the truck home. Pros: Every o I inquired about a used truck over email, and telephone, then flew to Minneapolis to complete the purchase and drive the truck home. Pros: Every one I dealt with was friendly courteous and professional. Truck price was fair. Finance got me a better rate at MY bank, than my bank gave me. I like the no-haggle pricing model. Cons: Initially told truck was sold, twice, before getting the callback that it was available. Took a week for the truck to get "back in the shop" from ? Never really figured out where the truck was during this time. I emailed that I would arrive at noon on Friday. Salesman called me at 9 a.m. on Friday to confirm. When I arrived at noon, truck wasn't ready for over an hour later. Found an undisclosed defect (Door lock actuator) - they wouldn't look at it in service (That day), they wouldn't adjust the price, they would provide me the part to fix it. It felt like a leverage move, since they new I flew in to buy the truck (~$100 part). Volume dealership means all staff are juggling multiple people at one time. Took a frustratingly long time to complete the deal (four hours, facing an 8 hour drive home) Overall good experience, likely would've been happier if I'd been a local customer who could've made multiple visits to complete the deal. More

Josh Hare - Most Excellent I called Josh on the phone about my interest in a Ford Focus. I meet with Josh in the showroom, he had several cars and different options lined up. I called Josh on the phone about my interest in a Ford Focus. I meet with Josh in the showroom, he had several cars and different options lined up. After a test drive, he located another Ford Focus with all the equipment I was looking for. I was extremely happy that he did not use the "old" pressure sales routine 101...you don't need that or yada, yada. Josh was extremely knowledgeable and down to earth, I would highly recommend him, most excellent Josh!!! More

Jessica Janak Last Friday afternoon I was in a PANIC to get a set of keys made for my Son's F250 Truck as he was leaving for Alaska the next morning. Jessica was ca Last Friday afternoon I was in a PANIC to get a set of keys made for my Son's F250 Truck as he was leaving for Alaska the next morning. Jessica was calm, pleasant, helpful and I had my keys within 30 minutes for a very reasonable price. Jessica's Customer Service skills are *****, thank you! More

Joshua Hare was a superstar. I was at the Lincoln Dealership on Saturday the 3rd of September. I had spoken to Josh previously on the phone about my interest in the MKZ. He greete I was at the Lincoln Dealership on Saturday the 3rd of September. I had spoken to Josh previously on the phone about my interest in the MKZ. He greeted me at the door and gave me several options for cars. He even located a MKZ with the equipment we wanted in St. Louis. I was extremely happy that they didn't try to pressure me to buy a car on the lot. Josh was extremely helpful- he followed up with e-mails and a couple of phone calls. Sadly enough I didn't buy a Lincoln. That being said, when I am in the market for another car Josh will be first stop. More

Quick help I had an issue with a "needs oil change" light that came on accidentally on my Lincoln MKX. And I had a couple of other minor problems. I stopped into I had an issue with a "needs oil change" light that came on accidentally on my Lincoln MKX. And I had a couple of other minor problems. I stopped into the dealership to get information on how long the fixes would take and to schedule an appointment, I got immediate help. The service advisor fixed ALL of my problems in 10 minutes. He was great. I couldn't have been happier since I was on my way out of town. Morrie's service is always exceptional. And this experience proved it once again,. More

Excellent Customer Service We purchased a 2012 Certified Lincoln MKZ Hybrid in August, 2016. Josh Hare provided excellent and personable customer service. We really enjoyed wo We purchased a 2012 Certified Lincoln MKZ Hybrid in August, 2016. Josh Hare provided excellent and personable customer service. We really enjoyed working with him and appreciated his time. He was thorough and very patient. John in finance was also excellent in helping us obtain financing and finding us the best option to include an extended service plan and gap insurance! Both were very knowledgeable gentleman. We would recommend Josh and John to anyone looking to purchase a new or used vehicle!! The 2012 Lincoln MKZ Hybrid is a beautiful car!! The Millers More

Promises are not kept I'm not at all impressed with this ford dealership. Took me 3 weeks even to get paperwork for the car I purchased. I left a device in the car and cal I'm not at all impressed with this ford dealership. Took me 3 weeks even to get paperwork for the car I purchased. I left a device in the car and called to get it. Never saw it again. They promised a copy of what they did as far as a pre sale check. Never got it. The truck developed a tick in the engine soon after I bought it. Was told that's normal by the service manager who wouldn't even check it. Now I have been sitting in the lounge two and a half hours for what they told me was a five minute job to replace a window seal. It was promised when I bought the truck and has taken two visits to get done. Yea I'm so NOT impressed. More

Professional, knowledgable, and easy to work with. Just not ready to pull the trigger on a new car. Started scrolling through CPOs one night, saw one that looked to good to be true. Placed an online re Just not ready to pull the trigger on a new car. Started scrolling through CPOs one night, saw one that looked to good to be true. Placed an online request, and got a call back right away. Very pleased with the whole deal, including my trade in. There was one bump in the road: I was given the wrong warranty when I purchased a paint and rust protection package. I called the dealership, and they took care of it. I would say that they are available to keep the customer happy. More