Morrie's Minnetonka Ford

Excellent Customer Service We purchased a 2012 Certified Lincoln MKZ Hybrid in August, 2016. Josh Hare provided excellent and personable customer service. We really enjoyed wo We purchased a 2012 Certified Lincoln MKZ Hybrid in August, 2016. Josh Hare provided excellent and personable customer service. We really enjoyed working with him and appreciated his time. He was thorough and very patient. John in finance was also excellent in helping us obtain financing and finding us the best option to include an extended service plan and gap insurance! Both were very knowledgeable gentleman. We would recommend Josh and John to anyone looking to purchase a new or used vehicle!! The 2012 Lincoln MKZ Hybrid is a beautiful car!! The Millers More

Promises are not kept I'm not at all impressed with this ford dealership. Took me 3 weeks even to get paperwork for the car I purchased. I left a device in the car and cal I'm not at all impressed with this ford dealership. Took me 3 weeks even to get paperwork for the car I purchased. I left a device in the car and called to get it. Never saw it again. They promised a copy of what they did as far as a pre sale check. Never got it. The truck developed a tick in the engine soon after I bought it. Was told that's normal by the service manager who wouldn't even check it. Now I have been sitting in the lounge two and a half hours for what they told me was a five minute job to replace a window seal. It was promised when I bought the truck and has taken two visits to get done. Yea I'm so NOT impressed. More

Professional, knowledgable, and easy to work with. Just not ready to pull the trigger on a new car. Started scrolling through CPOs one night, saw one that looked to good to be true. Placed an online re Just not ready to pull the trigger on a new car. Started scrolling through CPOs one night, saw one that looked to good to be true. Placed an online request, and got a call back right away. Very pleased with the whole deal, including my trade in. There was one bump in the road: I was given the wrong warranty when I purchased a paint and rust protection package. I called the dealership, and they took care of it. I would say that they are available to keep the customer happy. More

Truly an amazing experience I'm excited to start have started a relationship with morries. They were extremely helpful and the customer service was outstanding! I would recommend I'm excited to start have started a relationship with morries. They were extremely helpful and the customer service was outstanding! I would recommend them to anyone interested in buying a ford or Lincoln More

WORST CAR SHOPPING EXPERIENCE EVER!! I had a lot of hiccups leading up to my recent purchase at Morrie's Minnetonka Ford Lincoln. I can honestly say that I wasn't satisfied with the custo I had a lot of hiccups leading up to my recent purchase at Morrie's Minnetonka Ford Lincoln. I can honestly say that I wasn't satisfied with the customer service I received, however after speaking with Glen over the last couple of days my service concerns have been met. I am disappointed that it took a previous review and several calls to resolve my concerns but the were resolved. More

New car purchase I'm not one to write reviews, I dealt with Fred Hintze, I purchased a 2016 Escape. It was very pleasant to deal with Fred, he was very in tune with my I'm not one to write reviews, I dealt with Fred Hintze, I purchased a 2016 Escape. It was very pleasant to deal with Fred, he was very in tune with my needs and did not play games, I always got a straight answer in the questions I asked. I would say out of 8 new car purchases Fred has been the best so far to deal with. Over all my experience with morries has good and easy and above all painless! I highly recommend Fred and his team, I will definitely be back to purchase from them again! Thank you....Scott Jaeger More

Lies and a lemon Purchased a new car in Dec 2015 and car has been back 6 times in 5 months. Last visit brakes were squeeking(3,000 miles on car) and they said the roto Purchased a new car in Dec 2015 and car has been back 6 times in 5 months. Last visit brakes were squeeking(3,000 miles on car) and they said the rotors were bad. Pretty sure I got a car with a new shell and used parts. Dealer has done nothing to remedy the situation except say that since it's under warranty, they will fix it. It shouldn't have anything wrong with it , considering it had 12 miles on it when purchased. Get the run around when I ask for them to give me a replacement. I have contacted the Attorney Generals office and will proceed with action. More

INCREDIBLY WONDERFUL EXPERIENCE! We recently purchased a gorgeous used 2011 Buick Regal from Morrie's Minnetonka Ford Lincoln in mid-April, 2016. We came to the dealership on Saturda We recently purchased a gorgeous used 2011 Buick Regal from Morrie's Minnetonka Ford Lincoln in mid-April, 2016. We came to the dealership on Saturday, April 16, looking for a few cars we found on the Morrie's Internet site, and immediately Brandon Madden came out to greet us. He was very friendly and quickly started asking us questions as to what we were looking for. He was able to point us to some vehicles on the lot, and let us test drive a few which we liked, but we decided to think about it over the weekend, since a couple cars we had seen on the Internet were no longer available. Brandon called us Monday to see if we had any questions or wanted more information on other cars we might have seen on the internet, which we thought was very nice, and we told him we would be coming back on Tuesday. He did not pressure us at all, but we could see that he just really cared about our interests and truly wanted to help us to find the RIGHT vehicle for our needs. We searched Morries website again, came back on Tuesday and told Brandon about a Buick Regal we saw on the Internet, however it was at another Morrie's Dealership a few miles away. No problem for Brandon! He went right over to pick up the car and had it back on the lot within 15 minutes and went on a test drive with us. During the test drive, he was pointing out many things that were great features about the car, that we didn't even see at firsr, and by the time we arrived back on the lot - we knew that our search was over! We loved the car and wanted to take it home! Brandon had only been at the dealership a few weeks, but it was easy to see that he will be a tremendous asset to Morries for many years to come!! Though he is young, he is wise beyond his years with TONS of knowledge about all kinds of cars! He had worked at another car dealership before coming to Morries, and because of that experience, he used that to our advantage because he was able to point out positive and negative things on a number of vehicles we were thinking about which really helped us narrow the field of options we were zoning in on. Many car salesmen would not do that, but we appreciated Brandon's honesty, integrity, his non-pressuresome demeanor, and caring nature so much in finding the right vehicle to suit our needs at this time. He was just FANTASTIC, and so helpful for us, and we would recommend him to everyone who wants an honest, knowledgeable, and friendly salesman who truly cares about his customer! When we came back to the dealership to pick up our plates a few weeks later, Brandon saw us coming up to the door, and quickly got the plates from the receptionist and put them on our car for us! What an incredible salesman! It was truly amazing "Red Carpet" service! "Buy Happy?' You bet! Thank you Brandon so much for your incredible service for us on this purchase of this beautiful car! We are so happy with it and the fabulous opportunity it was for us to work with you in finding it! We will be needing to replace our pick up truck later this year...and we can promise you we will be back to work with you again to find our next truck as well! Thanks again Brandon! You are THE BEST!! Debbie and Bruce Lundquist More

Service writers The Quick Lane service writer was very good. His estimate of time and cost of the service was right on the mark. He took his time and went over all th The Quick Lane service writer was very good. His estimate of time and cost of the service was right on the mark. He took his time and went over all the details of the work performed. I have always had a pleasant experience at this dealerships service department. More

Looking for a new car. John Soward showed us a car that we were looking for and provided excellent background on the vehicle. While we didn't purchase the vehicle John f John Soward showed us a car that we were looking for and provided excellent background on the vehicle. While we didn't purchase the vehicle John followed up with us after we left and asked if we were still interested. More