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Morrie's Minnetonka Ford
Minnetonka, MN
512 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 512 reviews
July 25, 2017
Don't use their detailing Brought my 2015 F150 in for detailing and the experience was a disaster. I have weathertech floor liners. They used armor all or whatever their clea Brought my 2015 F150 in for detailing and the experience was a disaster. I have weathertech floor liners. They used armor all or whatever their cleaner is on them. Made them soft and slippery. It was a hot couple days so now the floor liners are curled up on the edges and don't fit as they should. They also used their cleaner on the running boards. Talk about a safety hazard. I had a couple small pen marks on the upholstery, they didn't even bother trying to clean it. There was a small mark on the door from a door ding that they didn't make any effort to buff out either. They didn't clean the rear view mirror, or the steering wheel. They sprayed some strange scent into the vents so every time it gets warm enough for the oils the truck stinks. And there was wax residue all over the truck. And not to mention they are the most expensive place in town at $249.99. I wouldn't normally pay this for a detail but I needed the convenience of dropping at the dealer and getting a ride to and from work. They did take the truck back to try to fix the issues, but failed to recognize the fact that the floor liners are $250 and are now pretty much ruined. And I got plenty of attitude when I spoke with the manager about the issues on the phone. In the middle of all this my girlfriend spilled an entire cup of coffee on her seat so she also took her car here for detailing. She came back to get her car and it wasn't ready. No call or any communication what-so-ever. They just told her to come back the next day and they will hope to have it done. At least she got the car back clean, but the interior was sopping wet for the next 2 days. The only positive was Gary at the quick lane that took my complaints and followed through on at least attempting to get things corrected. For any other service needs I won't go anywhere but Morries. But never again will their detailers touch my vehicles unless they just bought it from me... More
by Erik Peterson
Employees Worked With
Gary
July 16, 2017
DO NOT GET SERVICED HERE DO NOT GET YOUR CAR SERVICED HERE. THEY ARE SCAM ARTISTS JUST IN IT FOR YOUR MONEY. After purchasing my vehicle from this dealership I got a set of fr DO NOT GET YOUR CAR SERVICED HERE. THEY ARE SCAM ARTISTS JUST IN IT FOR YOUR MONEY. After purchasing my vehicle from this dealership I got a set of free oil changes, which was the reason I came in. After about 45 minutes a mechanic came out and told me that my car was undrivable due to the rear calipers missing bolts, being that I did my own brakes pads less than two months previous to this I was a little worried. I asked if they could just replace the missing bolts and was told that was not possible and I would have to pay $900+ to get the entire brake system (pads, calipers, and rotors) replaced. After telling them that I would not pay for that, it became a battle of how I was going to get my car home (they wouldn't let me drive my car off the lot due to it being "unsafe". I had a friend call AAA and ended up getting it towed back home, where I proceeded to pay 3$ for new bolts and put them in myself. I had asked them several times if they were able to do this and the refused every time saying it was not possible and I needed to replace everything. I won't even go back for the free oil changes I have due to this entire situation and I don't want anyone to have to go through what I did. Someone without knowledge of cars would have easily fallen for this and been out 900$ on a fix that only costed me 3, go to a reputable mechanic and don't let these scammers take your money! *Update* I have spoken to several other people that have gone through similar situations at not only this but other dealerships as well, save yourself time and money and find yourself a good mechanic that's not trying to steal your hard earned cash! More
by TWrobel
Employees Worked With
Unknown
May 27, 2017
Wonderful experience My husband and I had a wonderful visit and will be back for future vehicles. The sales man that we had by the name of Ben was very helpful and a wonde My husband and I had a wonderful visit and will be back for future vehicles. The sales man that we had by the name of Ben was very helpful and a wonderful sales man I don't think we could have asked for a better person to help us. The rest of the staff was also very nice. Ben made us feel like we have known him for years thanks again for being able to do business with this company and definitely will be back More
by Fuller
Employees Worked With
Ben was are sales person
May 20, 2017
Worst car wash I went in for an oil change which was great but my car wash was absolutely awful. I actually can't see out of my rear view mirrors because of the film I went in for an oil change which was great but my car wash was absolutely awful. I actually can't see out of my rear view mirrors because of the film that's been left on my car More
by Laurafaruq
Employees Worked With
Bob Kuehn
May 19, 2017
Ben Scott is awesome Great salesman. Easy to work and very professional. Shane was also extremely nice to work with. I will be recommending these 2 on to many of my fr Great salesman. Easy to work and very professional. Shane was also extremely nice to work with. I will be recommending these 2 on to many of my friends. Thank you again. Tim Burns More
by Scamper34
Employees Worked With
Ben Scott and Shane Cullinan
April 17, 2017
Excellant Service Jon Diethelm is a fantastic sales person, the service he provided was impeccable. the whole experience was very pleasant and quick and i would recomme Jon Diethelm is a fantastic sales person, the service he provided was impeccable. the whole experience was very pleasant and quick and i would recommend them 100% More
by OlaB
Employees Worked With
Jon Diethelm
April 17, 2017
Used trycknpurchade Sale and transaction was good. Salesman was knowledgeable and pleasant. Finance DEPT was thorough and friendly This is our second purchase from Morr Sale and transaction was good. Salesman was knowledgeable and pleasant. Finance DEPT was thorough and friendly This is our second purchase from Morries Minnetonka. Would recommend to friends More
by John
Employees Worked With
Kevin Schlitz, Jon Diethelm
March 25, 2017
New tires + Gary was very helpful but the service took more than 3 hours. The truck was left unattended after the wheels were mounted for over an hour. I made Gary was very helpful but the service took more than 3 hours. The truck was left unattended after the wheels were mounted for over an hour. I made an appointment, arrived 15 mins early, and still took forever. In the end they simply got lost in there work order and forgot the transmission flush. Again Gary was thorough and kind but the service time was painful. More
by Tire mount
Employees Worked With
Gary Nevin
February 23, 2017
Great customer service Service was very timely and detailed orientated. Preventative maintenance items were pointed out to keep in mind for the future. It was great to see Service was very timely and detailed orientated. Preventative maintenance items were pointed out to keep in mind for the future. It was great to see them looking out for the future. More
by Heg993
Employees Worked With
Jon Diethelm
February 21, 2017
My Morries Moment. My experience was incredibly pleaseant and very expedient. This is the first dealership I've felt comfortable in. This is not a prompted suggestion, My experience was incredibly pleaseant and very expedient. This is the first dealership I've felt comfortable in. This is not a prompted suggestion, in fact, he's going to shocked I said this... but Mo should be moved from used to new car sales. More
by The Angry Angel
Employees Worked With
Mo Shiek / Steve ( finance)
