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Morrie's Minnetonka Ford

Minnetonka, MN

4.5
520 Reviews

13400 Wayzata Boulevard

Minnetonka, MN

55305

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Showing 520 reviews

March 27, 2022

This was the worst dealer experience ever! They should be prosecuted for fraud, mislead people, dishonest practices! I called the dealership to find out if they had the Ford Transit 350 $54,30 More

by Eugen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max, Tom Frenzel
Mar 27, 2022 -

Eugen responded

Eugen This was the worst dealer experience ever! They should be prosecuted for fraud, mislead people, dishonest practices! I called the dealership to find out if they had the Ford Transit 350 $54,300 still available, as advertised on cars.com and website. The sales manager and the sales agent said yes! Until I said “let’s do it” Sir, you have to pay $5,000 more. I already contacted BBB in Minnesota and contacted a lawyer, and in talking with the state of Minnesota to explain the practices of taking advantage of people! Don’t do business with them!

Mar 28, 2022 -

Morrie's Minnetonka Ford responded

Eugene, I attempted to contact you a few days back to discuss. I'm more than happy to speak with you. When vehicles are ordered, we do so at MSRP or less. Occasionally there are very high demand units available and they demand a premium. A vast majority of cars and trucks on our lot are priced less than MSRP but, a few may have premiums. My management staff wanted to be completely transparent with you before proceeding. I'm glad that they fully disclosed the pricing and premium but I apologize that you don't feel that it is agreeable. We are more than happy to order a vehicle for you at a reduced price. you can reach me at scott.landreth@morries.com

Mar 28, 2022 -

Eugen responded

Scott, The reason I am following council, is the way Tom and Max( under Tom’s advice) handled the situation! Nobody would have had anything to say if they marked up the Van as much as they wanted, and than someone would have tried to negotiate just like MSRP. But not, you advertise the vehicle on different platforms and dealership website, and than you try to extort more money from the weakest one! The law of commerce does not allow this kind of behavior. After Tom hang up on me they change the price to reflect the $5,000 increase!

March 21, 2022

It is very convenient for me to work with this dealership but even if I have to drive from 50 miles, I still would work with them. I have purchased several vehicles from Morrie's and continue to go back bec More

by buggman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Zahler
Mar 22, 2022 -

Morrie's Minnetonka Ford responded

Thank you for the great review and 5 stars. We are so happy that you come all that way to see us.

March 07, 2022

They treat you with respect and try to make sure your getting exactly what you want More

by tnt400fa
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 08, 2022 -

Morrie's Minnetonka Ford responded

Thank you for the 5 stars. I'm glad that the TEAM at Morrie's was able to treat you the way you deserve. We are so happy to have you as a client. Thanks again, Scott Landreth

February 24, 2022

Max was awsome and a great help. Explained everythinh about the truck we bought. Great experience More

by Utaker02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max in sales
Feb 24, 2022 -

Utaker02 responded

Great experience with max on new truck

Feb 25, 2022 -

Morrie's Minnetonka Ford responded

Thank you for the 5 star review. I'm very happy that Max was able to assist.

February 19, 2022

Very helpful and professional. Vehicle was as advertised and ready to go when I arrived. More

by R Lewison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drake Rehman
Feb 22, 2022 -

Morrie's Minnetonka Ford responded

Thank you so much for the wonderful review and 5 stars. We truly appreciate you.

February 17, 2022

Nurri & Brian helped me trade in my Jeep for a F-150 and it was a very positive experience. The dealership was fantastic, especially the team there! More

by Peter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nurri, 10/10, Brian 10/10
Feb 22, 2022 -

Morrie's Minnetonka Ford responded

Peter, Thank you for the great review and 5 stars. I'm so glad that the TEAM could assist.

February 06, 2022

Recall handled ,40k inspection done,oil changed and Truck washed in 2.5 hrs! Excellent! More

by Phuberlamb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Thao
Feb 07, 2022 -

Morrie's Minnetonka Ford responded

Great to hear! Thank you for the wonderful review and 5 stars. We appreciate you and your business.

Feb 08, 2022 -

Morrie's Minnetonka Ford responded

Thank you for the great review and 5 stars. We are honored that you continue to choose Morrie's Minnetonka Ford and we look forward to seeing you again. Enjoy 40 degrees today!

January 31, 2022

They were very helpful with keeping me on my budget. Very clear info on cost and what I was signing More

by Phil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto Lopez-Briones, Brian Swan. 5 stars each
Feb 01, 2022 -

Morrie's Minnetonka Ford responded

Thank you so much for the great review. We truly appreciate you and your business.

January 07, 2022

Absolutely awful experience. This was an out of state deal. Having worked in the car business for over a decade, I was able to catch the dealer miscalculating the registration fees. I brought this to the More

by Ryan
Recommend Dealer
No
Employees Worked With
Rick Zahler
Mar 04, 2022 -

Morrie's Minnetonka Ford responded

Ryan, I apologize that you weren't happy with the team. We are bound to using certain companies for out of state deals and we have to go with the calculations that they give us. We do reimburse any overages in a timely manner. I'm glad we were able to get the transaction completed for you but I do apologize for the bumps along the way.

Mar 04, 2022 -

Ryan responded

While I understand you may be bound to using this company, that does not discount the fact that no less than 5 employees at your company dismissed my concerns. The company you chose to partner with did a very poor job in calculating the fees. In addition to that the paperwork that was sent was done so incorrectly that the county treasurer called me to come in and correct it. This caused me both time and money. A good business might look into who they are partnering with and decide whether that partnership is helping or hurting their business and reputation. Again, this was the worst experience I have ever had when purchasing a vehicle.

November 30, 2021

Martin was outstanding! He found me the vehicle I wanted at the the price I wanted in days! Love my new Bronco Sport! More

by theyachtklub
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Skiba
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