Morrie's Minnetonka Ford

Edwin Cabrera was great to work with! .... He picked up the ball on the Ranger we had ordered in Dec from Gary Francis. Edwin was very responsive as we were finalizing the deal, and extrem .... He picked up the ball on the Ranger we had ordered in Dec from Gary Francis. Edwin was very responsive as we were finalizing the deal, and extremely thorough in going through the vehicle details and set-up when we picked it up! - Great experience! - Great team!! More

This is easily the worst service department I have ever dealt with. I wish I could rate them 0 stars. We brought my wife's car in for a heavy driveline vibration only while on the accelerator on multiple dealt with. I wish I could rate them 0 stars. We brought my wife's car in for a heavy driveline vibration only while on the accelerator on multiple occasions with no fix. First visit- We brought the vehicle in towards the middle of November. After having the vehicle for a few days, they called and told me it needed a left front half shaft and axle seal for $1200. After they replaced that and drove the vehicle, the vibration was still present. They called me back and told me that they needed to rebuild the active clutches for the rear differential and asked for another $1500. At that point I went in and spoke with the service manager Mike. He told me that they used their "pinpoint" diagnostics and that rebuilding the rear differential was the next step. How can "pinpoint" diagnostics go from the left front of the vehicle to the rear center? Doesn't sound very pinpointed to me. After talking down to me for a while we finally agreed on a price for both repairs they proceeded with the repair and told me the vehicle was ready for pick up. The service manager was not on-site when we went to pick the vehicle up so I was told they would call and take payment by phone. A week later they called for payment. After they processed they payment they proceeded to tell me that the technician still felt a vibration. Once I was finally able to drive the vehicle, it was the exact same vibration so I brought the vehicle back in. Second visit- I dropped the vehicle back off on 12/23/22. The service manager Mike was my advisor this time. After almost 3 weeks of ZERO communication I reached out to try to get a status update on the vehicle. After several voice mails Mike finally called to say that they thought it was a tire balance issue. I went in to the shop after the vehicle had been there for over a month to go for a ride with Mike. He explained how it was tire balance so we went for a drive. I questioned why it would be tire balance if it was only while the accelerator pedal was pressed... He had no answer and I told him that was not what I was feeling. I asked him to please have somebody perform an extended test drive because that is when it is easily reproduced. I also asked for better communication going forward. He assured me that he would put somebody in the vehicle Monday for an extended test drive and that he would communicate better. After a week and a half of hearing nothing, I went in to the service department to add my wife to the loaner agreement. Once she was added I asked to retrieve a few items from her vehicle. When I went to grab her things, the vehicle was exactly where I had parked it over a week ago, and the battery was 100% dead. I left 4 voice mails for Mike over the next week for him to finally call me on Friday saying that they had not been able to reproduce the concern. I told him that I was there the weekend before and that the vehicle had not moved and was dead. He instantly changed his stance saying that he didn't have enough people to drive it... Keep in mind this is a comeback for the same concern they already "fixed". At this point I decided to get Ford involved so that I could get some communication. Ford was good about communication however the vehicle was still not being looked at. Finally on 2/16/23 Mike called and told me they would refund me my initial payment and that I should come get the vehicle although it was STILL NOT fixed. I went to pick up the vehicle and compared the vehicle mileage at drop off to when the vehicle was picked up. They drove the vehicle a total of 28 miles over the 57 days that it was on-site at the service department. That is a pathetic excuse to try to reproduce a NVH concern when the customer asks for an extended test drive. After I picked the vehicle up I drove it for 30 miles and I was able to reproduce the concern... I would not recommend this service department even to my enemies. More

They had great service, fast process, and a great selection. I would highly recommend this dealership. selection. I would highly recommend this dealership. More

Made the experience easy and everyone was super helpful! Scott the GM was a great resource for all my questions. Scott the GM was a great resource for all my questions. More

Sales experience was an excellent. When I couldn’t find a 2020 explorer at Minnetonka location, Roberto found one at the Buffalo mn location, which we purchased. The only disappointme When I couldn’t find a 2020 explorer at Minnetonka location, Roberto found one at the Buffalo mn location, which we purchased. The only disappointment was it was not a certified used car. More

I have purchased 3 vehicles from this dealership since 2013. Currently I have a 2019 Ford F150 Platinum I purchased new from this dealership. They were very friendly and kind at all of the sales. The fi 2013. Currently I have a 2019 Ford F150 Platinum I purchased new from this dealership. They were very friendly and kind at all of the sales. The first two vehicles I got the Ford extended warranties with F150 and Explorer I purchased. The current 2019 F150 I have they were pushing a 15 year unlimited mile extended warranty from a different (Not Ford) company for $4000. I wanted to go with the Ford but they were telling me this was as good if not better. So reluctantly I went with this, but I trusted them and I now regret it. They also sell a Buy Happy promise that comes with a lifetime powertrain warranty. Wouldn't you know, this actually is provided by the same company they were pushing with the 15 year warranty. I had some timing chain issues with my truck and brought it into another Ford dealership to have it looked at since now I live an hour and a half from Morries. The dealership contacted this warranty company and they promptly denied my claim even though all oil changes were done (with full synthetic oil) and on time. They denied it because my cabin air filter was not changed often enough and engine air filter missed their mileage mark as well even though it has been changed multiple times in 68k miles. The current Ford dealership I was working with said they have never had a powertrain warranty denied because of either of these air filters (especially since both have been changed and maintained). I was told neither has any effect by them on this and it was a way for the dealership and the warranty company to get out of the contract. Long story short I have been trying to contact them via phone (left message for service manager, not a call back after a week) and I filled out a contact form on the website on the same day and nothing as well. They have my Name, number and email and as ignoring me. After being a loyal customer, buying 3 vehicles from there (and not even living in the metro anymore when buying the second two) it is super disappointing. I unfortunately enjoyed the buying process so I kept going back, but they only are like that when you are spending money. The one time you need them to assist they will avoid you. It's painful and expensive way to realize they pulled the wool over my eyes with the Buy Happy and 3rd party extended warranty they sold me. Just wanted to get this out there and hopefully help someone else avoid the situation that I am now facing. I would try somewhere else if thinking about buying your Ford from this dealership. I will update if anything changes. More

I recently (9/2022) had a horrible experience with the service department at Morrie's ford dealership in Minnetonka. I called into get a quote for 4 tires and TPMS replacement and they quoted me $800 on service department at Morrie's ford dealership in Minnetonka. I called into get a quote for 4 tires and TPMS replacement and they quoted me $800 on a set of 4 tires w/o an alignment. I had another quote from another provider for $748 and thought I would still use Morries since I needed other service work done. I never received a written quote and their service department manager said it was sent by email. Nothing ever showed up in spam or in my email on the day they said the quote was sent. I called their service department salesman and left several voice mail messages and requested that he resend it and he never responded. My advise to all potential customers is to not rely on their service department, based on my experience. Their manager said they don't make any money on tires. More