Morrie's Inver Grove Mazda

I found Charles Mann to be very helpful in the selection of my new car. The finance person was easy to work with and found the best rated and monthly payment. of my new car. The finance person was easy to work with and found the best rated and monthly payment. More

03/04/2021In case anyone is wondering why I waited two 03/04/2021 In case anyone is wondering why I waited two months to submit this (Tim Wolterstorff), it’s because I knew right away that I was having 03/04/2021 In case anyone is wondering why I waited two months to submit this (Tim Wolterstorff), it’s because I knew right away that I was having a problem with the vehicle and I had made a mistake that might require further exploration. I was right. I always thought buying a car should be one of the happiest things that a person does. I don’t know about anyone else but I don’t do it often. The 2021 CX30 I purchased on January 28th 2021 was only the fourth vehicle I’ve ever bought and I’m 57 years old. It has been the worst experience of my entire life. And that includes having AIDS. The salesman was Tim Wolterstorff and I don’t even see his name listed here but when I asked him the simple question of whether or not the three headrests on the backseat can be adjusted or removed he didn’t know. A red flag. He also neglected to explain how the car runs on radar and is heavily dependent on sensors which are easily triggered. Too easily in fact. Something that I still don’t understand because it has never been explained to me. I have had to bring it back in 3 or 4 times already and no one seemed to understand the problem let alone explain anything to me except that I would have to wash it to keep the sensors from going off. I had purchased a car that let’s me know when it needs to be washed. Tim certainly failed to mention that because I can say with 100% certainty, I would not have purchased the vehicle if he had. I eventually found a recall notice on line which I provided to them when they asked. A few days went by and after repeated attempts to speak with the general manager I was put in touch with someone named Brian. He told me that the notice I provided wasn’t about the vehicle I bought but had something to do with the tires even though the pdf I gave them had pictures of the problem I was experiencing. He also said that he would call me back that evening or the next day with some options but he never did. Later Jamie the general manager would claim that he tried to get a hold of me once but my mailbox was full even though I had no record of anyone on my call history. It’s 2021 folks and you can’t spin your way out of a lie with today’s technology. Maybe that’s a sensor problem too. They were spinning and double talking in fact every time I spoke with someone except for a young man named Christian Beltran who made it clear to me that there definitely was a problem. He did so when he said he didn’t know what to tell me because he had never seen this happen before. I let him know that I was extremely unhappy with the vehicle and he said trade it in. I asked him if this was possible and he said yes. He told me that he would look into the options. That was the last I heard anything about it from him. Instead he just kept putting me in loaner vehicles each time with worse mpg. The last vehicle he loaned me I returned without filling back up because I was tired of paying for all the trips back and forth and the young man rudely reminded me that I had signed a contract. He was right but I also signed a contract for a vehicle that I never got to drive. He didn’t seem to care about that at all though. It cost me $50.00. After two months of asking, the general manager Jamie finally gave me a call, and only because I said something via social media. She was as unpleasant as everyone else had been and actually suggested that her and I might become good friends. They might not know much about selling cars or good customer service but they sure are keeping the tradition of the shady car dealer alive. They sold me a defective vehicle, failed to disclose the issues I would have with it and were rude on top of it all done under the guise of someone who really cares. They’re mad at me the customer because I was unhappy and still am about paying $30,000 dollars for the worst experience of my life. I’m paying for all the time I have been wasting and the stress it’s placed on me. When they finally got around to actually offering me the a different car it was apparently a joke because it was filthy dirty inside and obviously a subpar vehicle despite their claim. “You Can't Buy the Wrong Car Didn't get exactly what you were looking for? No worries. Our 7-day return policy protects you from buyer's remorse.” That’s on the website for Morrie’s Inver Grove Mazda, something they also neglected to talk to me about. They knew right away when I was having issues how unhappy I was. Just another example of the terrible customer service and the level of incompetence. When I asked the general manager Jamie about fraud she immediately shot me down. So then I asked her “don’t you have pride in what you do?” she became defiant again and claimed to be extremely proud. I guess the standards at Morrie’s Inver Grove Mazda are pretty low. The bottom line here is that we live in a world now where the customer is merely a commodity and not an actual person. And now I’m merely an annoyance. A world where making the sale is more important than making the customer happy and selling your soul is apparently part of their process. 3 out of 4 times I had one of the best experiences of my life buying a car. This was obviously not one of them. Jamie Drabczak, you and your staff at Morrie’s Inver Grove Mazda broke my streak of happiness and now more than extremely unhappy customer. Doug Peterson More

Do not know how the experience could have been any better. Tim in Sales was knowledgeable, listened so he knew what we wanted and gave us the information we asked for as we expected. Ashley in Finance better. Tim in Sales was knowledgeable, listened so he knew what we wanted and gave us the information we asked for as we expected. Ashley in Finance also listened and provided numbers as we asked. Friendly, knowledgeable and with gimmicks. More

This is our second car we have purchased from John at Morries of Inver Grove Heights. He is always very helpful and always makes himself accessible to us. We highly recommend John Pavlick for your next Morries of Inver Grove Heights. He is always very helpful and always makes himself accessible to us. We highly recommend John Pavlick for your next purchase. More

Overall a bad experience. The sales person didn’t seem interested in selling the car. He never thanked us. He never showed my wife how to use the car, nothing! The car is great but the service was poor. interested in selling the car. He never thanked us. He never showed my wife how to use the car, nothing! The car is great but the service was poor. In the finance office my payment went way up from what we agreed to because they told me I needed unnecessary items that ended up being removed so clearly we didn’t need them. Also I had an appointment at 1:30 to sign the papers and told them I needed to stick to that time and wasn’t brought in until 2:30 to sign. Also the detail work on the car wasn’t good. I don’t believe they touched the roof and even found a razor blade stuck to the roof today that luckily didn’t scratch the paint. Overall the experience was not good at all. I would not recommend this place. The car is great but not the dealership. More

They were super nice to work with. Offered great deals. They answered all my questions without making me feel dumb. Super clean environment. Would absolutely recommend this dealer They answered all my questions without making me feel dumb. Super clean environment. Would absolutely recommend this dealer More