Morrie's Golden Valley Cadillac

Service visit Once again I had an outstanding experience at Morrie's Service Dept. I had some questions that were thoughtfully and expertly answered by Derek. The Once again I had an outstanding experience at Morrie's Service Dept. I had some questions that were thoughtfully and expertly answered by Derek. The work was done in a very timely manner and I was treated with great respect. I highly recommend Morrie's!! More

Great service I brought my car in for service and I was greeted right away by Dan Kane n others. Dan got me checked in and took care of all repairs on my car. Beyon I brought my car in for service and I was greeted right away by Dan Kane n others. Dan got me checked in and took care of all repairs on my car. Beyond great service I was treated like family. thank you for taking care of me and fixing my car and letting me use the loaner car. Matt Passolt More

Great Experience! I soooo appreciate how Tom took the time to answer all of my questions and helped me learn about the many features on my car. I have been driving my I soooo appreciate how Tom took the time to answer all of my questions and helped me learn about the many features on my car. I have been driving my SRX Crossover since November and had no idea that it could do so many thing! I appreciate the customer lounge as it was very inviting! Coffee, granola bars, water, a place to sit to do computer work, comfortable seats.....etc! Great experience and pleased to partner with Morrie's for the level of service they deliver! More

Excellent costumer service I came into the dealership knowing exactly what I wanted and came out with it! The price was right and the finance department was really helpful. Than I came into the dealership knowing exactly what I wanted and came out with it! The price was right and the finance department was really helpful. Thank you to the Morries team for being awesome! A special thanks to my finance lady, Louise Garner, for explaining everything and being upfront! More

Buy Happy, But Not On Your Terms. So, I came into this dealership with my wife last night. Looking to look at a CTS, but ultimately decided to look at an ATS once more, having been at So, I came into this dealership with my wife last night. Looking to look at a CTS, but ultimately decided to look at an ATS once more, having been at this dealership three times already. So, here's a story of the most recent, and bizarre experience. So Morries is all about this buy happy process right? I didn't think I really got the full experience out of the ATS because I honestly can't have a live discussion in the vehicle with my wife without a salesperson interrupting. This is just the reality of the situation. They'll try to highlight things that we don't like about the car (with the ATS, it's the terrible lack of physical buttons). I was willing to overlook this tiny feature and try the car out once more or perhaps try an ATS or CTS. So we enter the dealership, and are greeted right away by Dan, a sales manager. "Hey, I've seen you before" Dan says with a smile. I tell him I'm interested to try out the CTS and he let's us sit in one on the showroom models.. "Let me go grab the keys," he says, so we can test out the CUE system and start the car up. We were really hesitant about the CUE system because of the haptic feedback while driving, but have heard rave reviews about the CTS and ATS and didn't want that to hamper our buying decisions. After he gets the keys and start up the car, At this point, we're joking around having a pretty lighthearted, playful car salesperson/prospective buyer banter. Good so far. We thought Dan was a pretty nice guy at this point. He assigned us to Ghassan because our previous salesperson Jabbar was out, and we sat down and he grabbed our info and took our licenses. As I sat there and talked it over with my wife, I kind of felt we didn't get the complete experience on our test drive with the ATS because our salesperson was having side-talk with us in the car. We weren't really able to feel it out. This happens and it's just the nature of the test drive. So, I decided, instead of doing the CTS test drive, I wanted try the ATS and give it one more go around, without the salesperson in the car, so the wife and I could have a true dialogue about the car, without side questions about our lives, why we're in MN--all of the friendly talk which is great for the salesperson to try to humanize the business transaction (become our buddy/pal/friend) but is distracting during a test drive. So, back to this "Buy Happy" process. I went to the sales manager's desk and I said to Dan "Look, we'd like to buy a car from you guys. You've seen us before in here. We have a pretty expensive car outside which you can hold onto as collateral, I really just want to do the test drive with my wife and I and really get a feel for the car and have a dialogue just between us." The manager replied, "Yeah, that's fine, take it around the block." I appreciated the gesture. The other sales managers were cracking jokes with me--pretty standard fare for a car dealership when things are going well. Again, everything is fine up until this point and we're all laughing. Then, something strange happened. Dan had this deer in headlights look. He awkwardly stared silently outside for about 30 seconds and said "You know what, I don't feel comfortable with this. I've never heard anyone request to do a test drive by themselves." Ever? EVER? In all your time as a car salesman/manager, no one has said "Hey, can we do a private test drive so we can have a true and honest dialogue about the car." It's not like we don't like having a salesperson in the car, we did that already. But as I mentioned above, the "buddy play" distracts us from you know, actually experiencing the car. We merely wanted to try different scenarios out such as "Hey, how does the navigation work, what are some other quirks, how does the handling feel to you, are you comfortable in the seat, how does the audio sound, how does this compare to the other cars we've tried out? You know, questions we would want to ask in ourselves in order to "buy happy." We've been here before and we didn't take Jabbar on a joyride. I didn't get it. Is this Morrie's policy? If so, it's contrary to their "Buy Happy" promise. Or, was the sales manager making a judgement call simply on appearance? I can't be for sure, but this awkward exchange prompted my wife and I to walk out the door. No one stopped us, no one apologized. Just an incredibly awkward exchange as we walked out the door. Way to go Morries, you lost a potential sale because you wouldn't let us test drive the vehicle by ourselves. Was this really how you wanted us to remember our time at Morrie's? Basically not being trusted to go for a test drive and then awkwardly walking out in silence at the dealership? Yup, but that makes perfect sense. 52,000.00 car but I can't drive the car and have an honest conversation with my wife? Yet, other dealerships (Audi, BMW, Mercedes Benz) will let you take the car home with you! Additionally, without signing a rental agreement, a Toyota dealership let me take a Prius home to show my family before I signed a THING. This is an insane policy, a not-consumer friendly policy, and overall, just a bad business policy. I don't have the appearance like I come from money, or make a ton of money, (when in reality I make quite a bit), so perhaps I should come in with a suit or follow the conspicuous consumption model. Make it known that I'm able to afford this car, despite not being dressed like a typical buyer or in my 50s. I guess if I filled out the credit app and they saw the yearly salary, maybe the story would have changed? Perhaps then I would've earned Morrie's trust before I can test drive their ATS around Wayzata Blvd. So, advice to 20-somethings who want to go to Morrie's Cadillac. Don't. Go to a place that will have mutual trust between the sales team and the customer. **Updated 4.12.2014** I received a call from Dan who vehemently apologized. He said that he had to make a 50/50 judgement call and he made the wrong choice. Apparently he's new and didn't know the policy. Going forward, they are going to have someone fill out a rental agreement (which is you know, what most other places do). But I think it's pretty solid that he had the wherewithal to apologize and admit he made a mistake. He also offered to sell me a car at invoice pricing--which is usually not Morrie's policy. So, I've adjusted my customer service star review to 3, but will leave my Overall Experience at a 2. More

BUYER BEWARE!!!!! I write this review only after finding out that a used vehicle that I recently purchased from this dealership was a "Lemon Law Buy Back" in the state I write this review only after finding out that a used vehicle that I recently purchased from this dealership was a "Lemon Law Buy Back" in the state of California of which was never disclosed at time of the purchase. This is not only unethical it is also against the law in the State of Minnesota under statue 325F.655- this statue clearly states that the consumer needs to be made aware of this prior to the purchase in a separate letter in bold writing of which we were not. Unfortunately I was told this information while I was visiting another one of their dealerships to possibly trade the vehicle in on another vehicle due to the high repair cost of the vehicle I had purchased, I have contacted Mike Iverson, the used car manger and he was only interested in trying to put the blame on the consumer for not knowing this information before the purchase. I tried to explain to Mike that if this information would have been known from the beginning I would have never purchased the vehicle and I would not be in the situation that I am in now, by that I mean that the dealership that I tried trading in my car at- another Morries- was wanting to only give me less then half of what the car was worth due to the "Lemon Buy Back" attached to the vehicle. My wife an I have both tried to reach Mike since the initial conversation and he will not respond to our calls- typical car dealership tactic! My family and I have been purchasing vehicles for years from the Morries Group and it amazing this is how they would treat their loyal customers or any customers for that matter. This dealership has broken the law and there is no telling how many more of these vehicles they have sold to individuals that is why I say in this review "BUYER BEWARE". The dealership has left me no choice but to contact a lawyer and resolve the issue that way. This is not the way a consumer needs to be treated when the dealership is clearly in the wrong, Please do yourself a favor and steer clear of this extremely unethical and shady dealership! Thank You Chuck More

New CTS for my wife Having purchased 4 other vehicles from a competing dealership, I thought I would go into Morries Cadillac and give them a quick shop. I knew what I w Having purchased 4 other vehicles from a competing dealership, I thought I would go into Morries Cadillac and give them a quick shop. I knew what I wanted, am an educated buyer, knew what my lease trade was worth, and wanted to see if Morries would be upfront, fair and honest. My other dealer was taking advantage of my loyalty and I did not think I was getting the best available deal on a new CTS. I was surprised at just how accurate they were with the values, pricing, etc. I knew what my trade was worth, I knew what I should expect to pay for the new car, and I knew where they should be at on price and payments. The first time Chris called me back with numbers, I also knew they were giving me exactly what I wanted. No haggling, no "can't you give me more on my trade". Loved the experience. We actually settled on a car and a price via a phone call the same night....and I went in to sign papers and pick up the car, which until then, I hadn't actually even seen yet. I didn't need to. Everything was so well done up to that point that the actual car almost didn't even matter! I am now a new fan of Morries. I haven't had service yet, but I can assume that the level of honest interaction I experienced during the sale will be continued if I need service. The whole process was so seamless and uneventful that I almost forgot I was buying a new car. So thank you to Chris Wanker and his sales support team for getting me the right car for my wife. She LOVES the car...and is very happy! I can't say enough about the wonderful experience I had at Morries. It was refreshing to see that car buying can be an open and honest and efficient ordeal. Nice job! More

Wonderful experience!!! Happy with my purchase. Pat is the best, he introduce me to Justin who was very professional and help me get my very nice vehicle. I love it and would Happy with my purchase. Pat is the best, he introduce me to Justin who was very professional and help me get my very nice vehicle. I love it and would recommend anyone looking for a vehicle to give these guys a call or better still come in and meet them. More

Only recommended for those who'd like to waste their time In 2013 I approached Morrie's Cadillac regarding my interest in a CTS-V sedan or wagon. I was invited to visit the dealership for a test drive, which In 2013 I approached Morrie's Cadillac regarding my interest in a CTS-V sedan or wagon. I was invited to visit the dealership for a test drive, which I did. Upon my arrival, I was not able to meet with my salesperson - who was busy on another sale - so I was shuffled to two other salespeople. The test drive that I had arranged, for a Saturday afternoon, did not happen. I was told that "[they] don't let just anybody drive these cars." Since I had spent over an hour at the dealership with my fiancee by that time, I left, frustrated that our time had been wasted. I let go of the idea of buying a CTS-V at that point, uncertain that I wanted one since I had not been able to drive one first-hand; I refuse to write a check for that much money for a car I haven't at least driven first. This year, again, I decided that it was time to investigate buying a CTS-V, before the new design (which I'm not crazy about) becomes my only option. Again, I arranged beforehand for a test drive, arranged with two different people. Upon visiting the dealership, I waited for 20 minutes to be helped by a staffperson, and there was no receptionist on duty. The staffperson who finally wandered into the showroom (it was previously empty), went to retrieve the salesperson I had spoken with, but returned with someone else. I didn't mind; I understand that walk-ins sometimes trump an appointment, which might always turn out to be a no-show. However, after receiving the usual sales jargon (e.g., "What would it take to get you into this car today?"), the sales person left to have someone move the appropriate cars out of the way to allow for the test drive I had arranged. He returned several minutes later to inform me that: a) "We don't just let anybody [sic] drive these cars", and b) "You can come in this weekend to meet with "xxx" to talk about the car, and he can tell you more about it." Two strikes and you're out, Morrie's. There won't be a third pitch. Rest assured, however, that as an active member of the local performance-car and track-driving communities, I will be recommending strongly against Morrie's as a V-Series dealer, and will be relaying my experience to other potential V-Series (and Cadillac) buyers. More