Morrie's Forest Lake Chevrolet

Can't trust anyone there The worst car purchase from a dealership I have ever experienced. It all started when I walked in the door to look at a used 2015 XTS. It took them The worst car purchase from a dealership I have ever experienced. It all started when I walked in the door to look at a used 2015 XTS. It took them 30 minutes just to find the car and found that the shop manager had it in his possession with his junk in the trunk. I took it for a test drive, and the sales lady had her hands all up in the steering wheel showing me "buttons" while I was driving (very distracting when I am not only trying to get a feel for the car, but paying attention to the snowy roads). Upon asking her what specific options for the car I was driving, she was unclear as to what option were in this car. I pondered for 24 hours about purchasing the vehicle. It had 28k miles on it and still a good factory warranty so I came back to negotiate. Well Negotiation was out of the question as they would not budge a dime on the price. They came back to me shortly after (trying to make me feel good) and stated "Hey, we found you an extra $250 with the title fees!". Well to me, Title fees are not part of the price of a vehicle, and it was their mistake in the title fees to begin with. So I settled with what was in front of me and moved on to financing. The finance guy was able to find me a loan per my request. However, after declining all extended warranty and insurance, I still saw "Gap" insurance in the Truth in Lending statement. I asked why it was there after I declined everything and the finance guy told me "it is required by the bank" (I called the bank afterwards and they stated that they DO NOT require Gap insurance for the loan I had). So I had to return to the dealership and request cancellation of the insurance. The GM pretty much tossed me an unfilled form for cancellation and the sales lady had no clue what needed to be filled out. All that was required by me was a signature. The GM did not ask any questions and pretty much walked away leaving us to figure out how to fill it out. While I was there to cancel the insurance, I found out the my license plates have been there for a couple days and no one told me about it (followed up with their excuses). Moving on to the car issues; when I brought the car home, there was a repetitive transmission clunk. I consulted with the shop I bought the car from, the first time they said "nothing wrong", the second time I took the shop manager for a ride a was able to replicate the issue. The shop manager had stated he was driving this car for a couple of weeks and did not notice the clunk in the transmission. Well I am not a professional mechanic, but am smart enough to identify an issue, and you could not miss the clunking that was occurring. A couple days later he called to tell me that "Cadillac" requires them to inspect the transmission (which required then to pull it out). So I arranged to drop it off. 2 weeks later, the loaner we had was giving us issue (brand new CTS) and we brought it back because we were concerned it was going to stall on us. Upon arrival, we still see our XTS sitting in the lot. We ask what's going on and they stated we reset the computer and found nothing wrong. We were also faced with rude service in the shop. After all of the back and forth, and misleading information, we decided to have another shop look at it. Since then, the other shop (a respectable dealership) has replaced 4 out of 6 transmission seals and pistons, replaced a cracked catalytic converter, driver seat warmer, and a few other items in the interior. We have been driving loaner cars more than the car we purchased since we bought it. So to sum it up, from day one to 6 weeks later dealing with Forest Lake Chevy, has been nothing but misleading information (or what I call "lies"). The only person I felt I could trust was the receptionist. Prior to the new management at Forest Lake Chevy, I purchased a vehicle from there and was totally satisfied with the transaction. Now, they have totally lost my trust with the new management and we (and my friends) will never return. More

Very personable Joe was so helpful and patient during my car purchase. He took the time to answer all of my questions. Joe even took the time to answer questions th Joe was so helpful and patient during my car purchase. He took the time to answer all of my questions. Joe even took the time to answer questions that my son had about a certain truck and set him up with a test drive, knowing my son would not be making a purchase at that time. Joe is very genuine and kind. He found the perfect car for me!! More

Great experience Joe was a great guy to work with and gets the best price for what your looking for, and will do business with him again. Joe was a great guy to work with and gets the best price for what your looking for, and will do business with him again. More

Great service. Decided to upgrade a vehicle. Found it online called and talked with Clem. He was great to deal with. Made the purchase fast and was able to get on wi Decided to upgrade a vehicle. Found it online called and talked with Clem. He was great to deal with. Made the purchase fast and was able to get on with my day. More

Previously owned vehicle purchase We had a great experience looking at used vehicles at this dealership. We worked with Clem in sales and felt that he did an excellent job. He was very We had a great experience looking at used vehicles at this dealership. We worked with Clem in sales and felt that he did an excellent job. He was very knowledgeable about the vehicles that we were interested in and took the time to answer all of the questions and concerns that we had. Everyone that helped us at this dealership was very polite and helpful. We would highly recommend Clem if you're looking for a used vehicle. More

Terrible service dept. Bought a brand new truck from Forest Lake Chevrolet, that experience was bad enough but the service dept is even worse. I brought the truck in for a Bought a brand new truck from Forest Lake Chevrolet, that experience was bad enough but the service dept is even worse. I brought the truck in for a grinding noise on cold start up, got a loaner and left my truck overnight. The next day Michael Tidd calls me and said they heard the noise and it was either the air pump or the oil pump but it was a normal condition. I disagreed and said it wasn't, I even played a recording of th noise for him and asked if that is what he heard and he said yes, that is normal. Still not believing him I looked at the truck myself when I got home. Within 2 minutes of listening to the noise and following where it was coming from I discovered the starter was not dis-engaging as it should. I called the dealer back and set an appointment up to get a new starter put in, they couldn't get me in for almost 2 weeks. After driving 80 miles (each way) I get there and they didn't even have a starter to put in (a phone call to reschedule would been nice). Three round trips, 480 miles of driving, over 8 hours of my time wasted and my truck still isn't fixed. VERY disappointed in this service department. More

Absent Attention to Detail I hope our experience is the execption and not the rule for the dealership's sake and any customer who has purchased from them! We found the vehicle o I hope our experience is the execption and not the rule for the dealership's sake and any customer who has purchased from them! We found the vehicle online on their website and went to go see it on their lot in October 2018. We had to drive from Minneapolis. It was evening and already quite dark, but it checked out for what we were expecting and we made the purchase that evening, the broker even stayed late to help us with the paperwork which we appreciated. The next day we decided to adjust something on the paperwork and additionally had noticed what appeared to be staining on the top drivers side above the door. The vehicle had a dual sunroof, so this was quite concerning. When we arrived we also asked to speak with someone regarding the inspection and the concern markings. We were told, quite abrassively by the used care sales manager that it was only cosmetic staining and he refused to hear nothing else. We asked if it were to be a leak if we would be covered for that situation which we were told yes. About a week later we had rain and sure enough, it was leaking and wet. We had to drive again to Forest Lake to drop off the vehicle to have it looked at. We were told that it had been repaired, but I never was able to reclaim the paperwork on it. In total we spent HOURS driving to and from the dealership, it was incredibly inconvenient and quite honestly, the communication with the used car sales manager was honestly, unbelievably rude and lacked tact. My husband and I are reasonable people and both of us lost our cool communicating with him. The inattention to detail in retrospect was super concerning. As a consumer I recognize I, too am responsible for noting things, but amidst other things you'd hope that would be part of the dealerships integrity: the leaking sunroof, the missing back antenna, not reattaching the mirror clip after fixing the sunroof, lack of power in the passenger side locks, and the final straw was a month later I called to check on my plates to which the gal said, "wait, no one called you? They said they called you a month ago to get another signature." I had not received a call. They paid for another temporary license and air-shipped the paperwork for me to fill out. I'm not one to request "extra special" treatment, but I have worked customer service and know the power and importance of service recovery. There was little to nothing. A gas card (for all the extra driving from Minneapolis), perhaps sponsoring the extra key fob (there was only one with the car and there was no negotiating a second one at the time of purchase), anything that showed they felt poorly about the experience. The only saving grace of this situation was the saleswoman Deanna who I feel really did have our best interest in mind, spent time problem solving, and continued to advocate and make things right where she could, like when I discovered the car was missing it's antenna (she mailed me one). Unfortunately, unless Deanna is running the entire establishment I wouldn't recommend going there or ever plan to return there if I can help it! More

I would go no other dealership The salesperson was very welcoming and made us feel very comfortable in the dealership and on our test drive. I would recommend this dealership to all The salesperson was very welcoming and made us feel very comfortable in the dealership and on our test drive. I would recommend this dealership to all my friends and family. More

Rob is the man! Rob was extremely helpful and easy to work with. Never did he pressure us into buying the vehicle. He only wanted to help give us as much information Rob was extremely helpful and easy to work with. Never did he pressure us into buying the vehicle. He only wanted to help give us as much information as possible so we could make the right decision for ourselves. More

Go elsewhere! We should have walked away from this experience instead of proceeding to make a purchase! Here's my advice: go elsewhere! I've bought used vehicles fr We should have walked away from this experience instead of proceeding to make a purchase! Here's my advice: go elsewhere! I've bought used vehicles from other large dealerships and never experienced anything like this. Let me be clear and say that Joe was a decent salesperson to work with and has tried to help with the situation that follows. This is a management issue of not having proper follow through when a customer has an issue. When I drove 45 mins to see two vehicles I had called about prior to arrival, only one could be located. After locating the one of the two vehicles I was interested in, it was clear that the rear blower was not running, and I noted this to the sales person. He advised me to discuss the need for repair with the finance person. Finance encouraged us to purchase a warranty which would cover the cost or repairing the part. The warranty seemed like a good idea overall. It was expensive but we trusted what was being communicated about the warranty. Fast forward a couple months (we had a waiting period before being able to seek repair using the warranty), we learned that the warranty did not cover the $400 repair that we were told it would. We also had to have the transmission serviced for leaky lines, and old transmission oil. So, I spent another $800 on what should have been caught by the inspection department in the shop prior to sale. That would be the expectation of any other reasonable consumer. That was not covered either by the warranty I was sold. All in all, $1200 out the door in repairs right after buying the vehicle and warranty. The dealership has taken only responsibility to pay around $200 for the above $1200 total. To date, they have not made good of this promise, and after weeks of waiting we have not received a check. More details: My plates were stolen off my old car I traded in and I had to handle all the conversations with an angry gas station that was coming after me for pumping and ditching without any response from the dealership or help in rectifying the situation. More